Emails Soft Bounce (Mailjet)

[A Former User]

Hi,
I've successfully got SMTP working with Mailjet, however, I don't receive emails, and, according to Mailjet, they soft bounce. Does anyone know what the problem is?

[girish]

@edapm Does mailjet say why it soft bounced (any error message or status code in their dashboard) ? Did you get back a bounce mail ? At a high level, if Cloudron was configured to send mail via mailjet and mailjet got it, the only reason I can think of as to why mailjet didn't deliver is that SPF is not set up. Please see https://documentation.mailjet.com/hc/en-us/articles/360042412734-Authenticating-Domains-with-SPF-DKIM#dns-spf . The DNS setup for this has to be done manually and not done by Cloudron.

[A Former User]

@girish Ok thanks, will try that