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  3. Installation failed on 20.04 Server

Installation failed on 20.04 Server

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installation
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  • ? Offline
    ? Offline
    A Former User
    wrote on last edited by girish
    #1

    Trying to install Cloudron on a fresh Ubuntu 20.04 server before migrating my existing Cloudron over.

    Unfortunately, Cloudron failed to install.

    Installing software-properties-common
    => Updating apt and installing script dependencies
    => Checking version
    => Downloading version 6.0.1 ...
    => Installing base dependencies and downloading docker images (this takes some time) ...
    => Installing version 6.0.1 (this takes some time) ...
    Failed to install cloudron. See /var/log/cloudron-setup.log for details
    

    The cloudron-setup.log shows the following:

    ==> Ensuring directories
    ==> Configuring journald
    setfacl: /var/log/journal/*/system.journal: No such file or directory
    
    robiR 1 Reply Last reply
    0
    • ? A Former User

      Trying to install Cloudron on a fresh Ubuntu 20.04 server before migrating my existing Cloudron over.

      Unfortunately, Cloudron failed to install.

      Installing software-properties-common
      => Updating apt and installing script dependencies
      => Checking version
      => Downloading version 6.0.1 ...
      => Installing base dependencies and downloading docker images (this takes some time) ...
      => Installing version 6.0.1 (this takes some time) ...
      Failed to install cloudron. See /var/log/cloudron-setup.log for details
      

      The cloudron-setup.log shows the following:

      ==> Ensuring directories
      ==> Configuring journald
      setfacl: /var/log/journal/*/system.journal: No such file or directory
      
      robiR Offline
      robiR Offline
      robi
      wrote on last edited by
      #2

      @thpuffin which VPS provider are you installing this on?

      Is it an official Ubuntu image? If not, try that.

      to get passed this error, just create the file/directory it's missing, and try again.

      Conscious tech

      ? 1 Reply Last reply
      1
      • robiR robi

        @thpuffin which VPS provider are you installing this on?

        Is it an official Ubuntu image? If not, try that.

        to get passed this error, just create the file/directory it's missing, and try again.

        ? Offline
        ? Offline
        A Former User
        wrote on last edited by
        #3

        @robi I'm installing this on Nexus Bytes' vDedi (Singapore location) and using their official Ubuntu 20.04 image.

        I created the file using touch /var/log/journal/*/system.journal and ran ./cloudron-setup again and it's all good.

        Thanks for the quick fix, and Merry Christmas.

        1 Reply Last reply
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        • nebulonN Offline
          nebulonN Offline
          nebulon
          Staff
          wrote on last edited by
          #4

          Would be good to better understand that issue so we can fix it without manual intervention. Is there an option for you to create a new small instance at that VPS provider and see if the issue is reproducible?

          ? 1 Reply Last reply
          0
          • nebulonN nebulon

            Would be good to better understand that issue so we can fix it without manual intervention. Is there an option for you to create a new small instance at that VPS provider and see if the issue is reproducible?

            ? Offline
            ? Offline
            A Former User
            wrote on last edited by
            #5

            @nebulon Probably not anytime soon. Nexus Bytes' minimum billing period is monthly, and I usually wait to see if they offer discounts before getting one.

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