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    Solved Email certificates expiring on iOS causing a constant pop up every 3 seconds

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    • P
      privsec last edited by girish

      On an iPhone 6s and iPhone 6s Plus, when using imap and smtp, me and my users are getting inncessant pop ups and warning that the certificate for my servers imap and smtp server is not verified and They don’t stop after selecting trust. After the 3rd time selecting trust the pop up occurs the pop up happens, but the option to select trust is no longer available. I can add screenshots to this later.

      murgero 1 Reply Last reply Reply Quote 0
      • murgero
        murgero App Dev @privsec last edited by murgero

        @privsec iphone 6s? Is the certificate saying expired on the iPhone?

        If the date on the certificate is good it could be because the phones are too old and the CA certs installed on the devices in question have expired instead. In which case there is no fix except accepting the certs as self-signed. (CA = Certificate Authority. Essentially it's a certificate that tells your phone the cert(s) you have installed on your server are legitimate.)

        https://support.apple.com/en-us/HT204477#:~:text=If you want to turn,Mobile Device Management (MDM).

        Link may help

        --
        https://urgero.org
        ~ Professional Nerd. Freelance Programmer. ~
        Matrix: @murgero:urgero.org

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        • P
          privsec @murgero last edited by

          @murgero Both phones are on both 14.4 iOS

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          • P
            privsec @privsec last edited by

            Here are all of the screenshots

            c1d3170b-bb47-4a15-a5b4-7ae95cbf88d0-image.png

            f6f58e4a-ef2f-49ca-a092-b2407e3a415a-image.png

            1c97eda0-6b3d-42fe-8faf-a797fb63f1ee-image.png

            bf2e4505-7ef2-4e02-afec-c52c16752a69-image.png

            5c285f6d-7ab1-40a6-ad09-4af1756cc156-image.png

            96e868a8-b085-4b49-86ea-9995a7ab8b64-image.png

            girish 1 Reply Last reply Reply Quote 0
            • marcusquinn
              marcusquinn last edited by

              I had this once. Solved by removing the account and re-adding.

              We're not here for a long time - but we are here for a good time :)
              Jersey/UK
              Work & Ecommerce Advice: https://brandlight.org
              Personal & Software Tips: https://marcusquinn.com

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              • girish
                girish Staff @privsec last edited by

                @privsec The imap and smtp address seems wrong. It should just be mail.yourdomain.com. I assume you change the mail server location to mail.yourdomain.com in the Email settings page? In your screenshots, it shows imap.mail.yourdomain.com and smtp.mail.yourdomain.com, whic is not correct.

                P 1 Reply Last reply Reply Quote 1
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                  privsec @girish last edited by

                  @girish Here is whats weird, In the connection settings I see d4b87828-2186-46f4-858b-76f403038d10-image.png

                  I set the email app to use the mail. subdomain

                  girish 1 Reply Last reply Reply Quote 0
                  • girish
                    girish Staff @privsec last edited by

                    @privsec That's indeed a bug. If you refresh the browser, it will show the correct connection details. I will get this fixed for next release.

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                    • P
                      privsec @girish last edited by

                      @girish I dont see it changing on a refresh.

                      But to be clear what is the address I should be using?

                      girish 1 Reply Last reply Reply Quote 0
                      • girish
                        girish Staff @privsec last edited by

                        @privsec So, the address you should be using is my.domain.com (as displayed in the screenshot you posted). If you want to change this to mail.domain.com , you can change it in the UI below under Settings. Click on the edit button on the right of the Mail server location and set it to mail instead of my:

                        e1deb6cc-dee1-4188-9b4e-da1b023b3ce6-image.png

                        It's important that the mail server location matches what you enter in the iOS client. If they don't match, they will complain that the domain name in the certificate does not match.

                        Finally, the bug (which I thought is what you hit) is that if you change the mail server location above and then go to the connection details for other clients, then it still shows the old mail server location. This is a UI bug which I have fixed now.

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                          privsec @girish last edited by

                          @girish Gotchya, ok. Makes sense, thank you

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