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    SOLVED Email certificates expiring on iOS causing a constant pop up every 3 seconds

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    • M
      murgero App Dev @privsec last edited by murgero

      @privsec iphone 6s? Is the certificate saying expired on the iPhone?

      If the date on the certificate is good it could be because the phones are too old and the CA certs installed on the devices in question have expired instead. In which case there is no fix except accepting the certs as self-signed. (CA = Certificate Authority. Essentially it's a certificate that tells your phone the cert(s) you have installed on your server are legitimate.)

      https://support.apple.com/en-us/HT204477#:~:text=If you want to turn,Mobile Device Management (MDM).

      Link may help

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        privsec @murgero last edited by

        @murgero Both phones are on both 14.4 iOS

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          privsec @privsec last edited by

          Here are all of the screenshots

          c1d3170b-bb47-4a15-a5b4-7ae95cbf88d0-image.png

          f6f58e4a-ef2f-49ca-a092-b2407e3a415a-image.png

          1c97eda0-6b3d-42fe-8faf-a797fb63f1ee-image.png

          bf2e4505-7ef2-4e02-afec-c52c16752a69-image.png

          5c285f6d-7ab1-40a6-ad09-4af1756cc156-image.png

          96e868a8-b085-4b49-86ea-9995a7ab8b64-image.png

          girish 1 Reply Last reply Reply Quote 0
          • marcusquinn
            marcusquinn last edited by

            I had this once. Solved by removing the account and re-adding.

            1 Reply Last reply Reply Quote 1
            • girish
              girish Staff @privsec last edited by

              @privsec The imap and smtp address seems wrong. It should just be mail.yourdomain.com. I assume you change the mail server location to mail.yourdomain.com in the Email settings page? In your screenshots, it shows imap.mail.yourdomain.com and smtp.mail.yourdomain.com, whic is not correct.

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                privsec @girish last edited by

                @girish Here is whats weird, In the connection settings I see d4b87828-2186-46f4-858b-76f403038d10-image.png

                I set the email app to use the mail. subdomain

                girish 1 Reply Last reply Reply Quote 0
                • girish
                  girish Staff @privsec last edited by

                  @privsec That's indeed a bug. If you refresh the browser, it will show the correct connection details. I will get this fixed for next release.

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                    privsec @girish last edited by

                    @girish I dont see it changing on a refresh.

                    But to be clear what is the address I should be using?

                    girish 1 Reply Last reply Reply Quote 0
                    • girish
                      girish Staff @privsec last edited by

                      @privsec So, the address you should be using is my.domain.com (as displayed in the screenshot you posted). If you want to change this to mail.domain.com , you can change it in the UI below under Settings. Click on the edit button on the right of the Mail server location and set it to mail instead of my:

                      e1deb6cc-dee1-4188-9b4e-da1b023b3ce6-image.png

                      It's important that the mail server location matches what you enter in the iOS client. If they don't match, they will complain that the domain name in the certificate does not match.

                      Finally, the bug (which I thought is what you hit) is that if you change the mail server location above and then go to the connection details for other clients, then it still shows the old mail server location. This is a UI bug which I have fixed now.

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                        privsec @girish last edited by

                        @girish Gotchya, ok. Makes sense, thank you

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