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Apps - Status | Demo | Docs | Install
  1. Cloudron Forum
  2. OnlyOffice
  3. OnlyOffice Error - ONLYOFFICE cannot be reached. Please contact admin

OnlyOffice Error - ONLYOFFICE cannot be reached. Please contact admin

Scheduled Pinned Locked Moved OnlyOffice
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  • C Offline
    C Offline
    cristtiah
    wrote on last edited by
    #1

    Hi I just installed OnlyOffice app and my NextCloud is connected. But when I try to open a doc - ONLYOFFICE cannot be reached. Please contact admin. I added the IP address as Trusted IP still doesnt work. Please help thanks.

    girishG 1 Reply Last reply
    0
    • nebulonN Offline
      nebulonN Offline
      nebulon
      Staff
      wrote on last edited by
      #2

      You should not need to set any trusted IP, onlyoffice will be setup to work out of the box with a nextcloud installed on the same Cloudron. Did you configure the Nextcloud Onlyoffice connector with the default changeme secret and it showed you a green success indicator there?

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      • C cristtiah

        Hi I just installed OnlyOffice app and my NextCloud is connected. But when I try to open a doc - ONLYOFFICE cannot be reached. Please contact admin. I added the IP address as Trusted IP still doesnt work. Please help thanks.

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        @cristtiah There are two onlyoffice apps in nextcloud - https://apps.nextcloud.com/apps/documentserver_community and https://apps.nextcloud.com/apps/onlyoffice . You must install the latter! Once you install it, just configure it like https://docs.cloudron.io/apps/onlyoffice/#setup-nextcloud-connector and that should be it. No need to adjust any other settings.

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