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  3. Unable to uninstall an app

Unable to uninstall an app

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uninstall
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    • J Offline
      J Offline
      JO23
      wrote on last edited by girish
      #1

      Hi

      I've got a problem with uninstalling an app (rocket chat). It takes hours, and no results.

      It got crazy when I changed it's location from subdomain to main domain.

      This is the notification I have: An error occurred during the uninstall operation: Task Error: Task 385 stopped

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      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #2

        Can you retry again and watch the logs for the app during that. This should reveal the root cause.

        J 1 Reply Last reply
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        • nebulonN nebulon

          Can you retry again and watch the logs for the app during that. This should reveal the root cause.

          J Offline
          J Offline
          JO23
          wrote on last edited by
          #3

          @nebulon I was trying do it again few times already. The process takes hours with no success.

          nebulonN 1 Reply Last reply
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          • J JO23

            @nebulon I was trying do it again few times already. The process takes hours with no success.

            nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #4

            @jo23 still we would need to get more information why it fails. You can also download full logs from the logviewer for the app, what should also include more details on what is going wrong.

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