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    WebP Conversion plugin for WP errors

    WordPress (Managed)
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    • ianhyzy
      ianhyzy last edited by ianhyzy

      Hi there, I'm trying to install some automatic WebP conversion plugins and they're having issues. I tried with the free Webp converter for media plugin and get an error where it can't change .htaccess rules:
      5d9aa3de-66bd-45e3-a569-6b79cab48b7e-image.png

      Another plugin, Imagify, has the following error:

      The backup folder /app/data/wp-content/uploads/backup/ cannot be created or is not writable by the server, original images cannot be saved!
      

      Is this something I can create manually, or is this not a good idea given that I'm on the "managed" wordpress app and not the dev one?

      girish 1 Reply Last reply Reply Quote 0
      • girish
        girish Staff @ianhyzy last edited by girish

        @ianhyzy yes, you can create that directory using the file manager if that's what the plugin requires. This is safe to do since it's inside /app/data .

        ianhyzy 3 Replies Last reply Reply Quote 1
        • ianhyzy
          ianhyzy @girish last edited by

          This post is deleted!
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          • ianhyzy
            ianhyzy @girish last edited by

            This post is deleted!
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            • ianhyzy
              ianhyzy @girish last edited by

              @girish I made the folder but the plugin is still saying it doesn't have permission - is there anything special I need to do to give the wordpress user permission?

              girish 1 Reply Last reply Reply Quote 0
              • girish
                girish Staff @ianhyzy last edited by

                @ianhyzy how do I reproduce this? I can regenerate images just fine with that plugin.

                6f273cde-fdb5-4c1d-8bb6-ffa511675e60-image.png

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                • girish
                  girish Staff last edited by

                  I can also see webp files generated. But I just realized that you commented about htaccess issue with this plugin. Do you see that error on a fresh install?

                  cfca2ca9-4585-455a-a589-a9111b40c0af-image.png

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                  • girish
                    girish Staff last edited by girish

                    The imagify also seems to work. That plugin uploads to some service it seems (not 100% sure but looks like it).

                    f9bfd55d-b932-4ea1-a1c1-6d2d33734ea8-image.png

                    It also replaced inserted images at webp links using htaccess. I did not have to create any directory by hand, it created it automatically for me.

                    Can you try restarting the app and try again? I wonder if the permissions of the data directory somehow got messed up.

                    ianhyzy 1 Reply Last reply Reply Quote 0
                    • ianhyzy
                      ianhyzy @girish last edited by

                      @girish I got it working (I think?) but I didn't change anything, I just rebooted again. I also used WebP express which is free and has more features than the paid options. thanks for checking though!

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