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Apps | Demo | Docs | Install

Backups failure, using tarball to external cloud wasabi.

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backupsfailure
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  • P Offline
    P Offline
    privsec
    wrote on last edited by
    #1

    Backups failure, using tarball to external cloud wasabi. It looks like the app in question specifically where it fails is my only office app.

    When my backup job runs it keeps failing at backing up my onlyoffice app. I get the following

    Unable to backup BoxError: Unexpected response code when piping https://path.to.file: 500 message: Internal Server Error filename: /home/yellowtent/appsdata/`app path`/postgresqldump
    at /home/yellowtent/box/src/backups.js:1072:36
    at wrapper (/home/yellowtent/box/node_modules/async/dist/async.js:268:20)
    at iterateeCallback (/home/yellowtent/box/node_modules/async/dist/async.js:413:21)
    at /home/yellowtent/box/node_modules/async/dist/async.js:321:20
    at /home/yellowtent/box/src/services.js:1301:9
    at f (/home/yellowtent/box/node_modules/once/once.js:25:25)
    at Request.<anonymous> (/home/yellowtent/box/src/services.js:1312:53)
    at Request.emit (events.js:315:20)
    at Request.EventEmitter.emit (domain.js:467:12)
    at Request.onRequestResponse (/home/yellowtent/box/node_modules/request/request.js:1059:10) {
    reason: 'External Error',
    details: {}
    

    My backups have not been working now for 4 days. Can I please get some assistance with this?

    Below is my backup settings
    3004f7c4-9d06-426e-9019-1bcc29f365da-image.png

    d19dotcaD 1 Reply Last reply
    0
  • robiR Offline
    robiR Offline
    robi
    wrote on last edited by
    #2

    check to see if all your services are green.

    Life of sky tech

    P 1 Reply Last reply
    1
  • d19dotcaD Offline
    d19dotcaD Offline
    d19dotca
    replied to privsec on last edited by
    #3

    @privsec What @robi said. It looks like from the error this is possibly related to the PostgreSQL process not working correctly rather than the backup process itself.

    --
    Dustin Dauncey
    www.d19.ca

    1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    wrote on last edited by
    #4

    There is a postgresql issue where it starts to reject connections because it hits a connection limit. The workaround for now is to simply restart it. I have made a fix already in the next release where we limit the connection per database. This way it's easy to isolate which app is causing this connection limit issue. My guess is currently it's either nextcloud or grafana.

    1 Reply Last reply
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  • P Offline
    P Offline
    privsec
    replied to robi on last edited by
    #5

    @robi
    They are all green
    75fdf4e3-ea00-4b7f-acc3-ad756756b2c9-image.png

    The arrow denotes the service that the backup is failing for.

    @girish said in Backups failure, using tarball to external cloud wasabi.:

    There is a postgresql issue where it starts to reject connections because it hits a connection limit. The workaround for now is to simply restart it. I have made a fix already in the next release where we limit the connection per database. This way it's easy to isolate which app is causing this connection limit issue. My guess is currently it's either nextcloud or grafana.

    It's likely nextcloud since nextcloud is using the only office instance

    So how do I restart this?

    girishG 1 Reply Last reply
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  • girishG Offline
    girishG Offline
    girish Staff
    replied to privsec on last edited by
    #6

    @privsec there is a button to the right of the postgresql item to restart the service.

    P 1 Reply Last reply
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  • P Offline
    P Offline
    privsec
    replied to girish on last edited by
    #7

    @girish With them all being green though, do I need to?

    girishG d19dotcaD 2 Replies Last reply
    0
  • girishG Offline
    girishG Offline
    girish Staff
    replied to privsec on last edited by
    #8

    @privsec yes. The green signal is unfortunately not accurate for postgres. The healthcheck route doesn't take into account that no more connections can be made (the database is itself up but not accepting new connections).

    1 Reply Last reply
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  • d19dotcaD Offline
    d19dotcaD Offline
    d19dotca
    replied to privsec on last edited by
    #9

    @privsec Note, just because it's "running" doesn't mean it's running well. 😉

    --
    Dustin Dauncey
    www.d19.ca

    1 Reply Last reply
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