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  3. Init script failed on Ubuntu 20.04 running on ESXi 7

Init script failed on Ubuntu 20.04 running on ESXi 7

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installationesxi
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    • J Offline
      J Offline
      jjhill
      wrote on last edited by girish
      #1

      Hi I've read through similar posts and have tried several solutions to no avail. I tried fresh installs of 20.04.1 and 20.04.3, but I get the same result regardless. I also made sure to port forward 443 and 80 prior to the Cloudron install. Here is my log.

      robiR nebulonN 2 Replies Last reply
      0
      • J jjhill

        Hi I've read through similar posts and have tried several solutions to no avail. I tried fresh installs of 20.04.1 and 20.04.3, but I get the same result regardless. I also made sure to port forward 443 and 80 prior to the Cloudron install. Here is my log.

        robiR Offline
        robiR Offline
        robi
        wrote on last edited by
        #2

        @jjhill where is your log?

        Conscious tech

        J 1 Reply Last reply
        0
        • robiR robi

          @jjhill where is your log?

          J Offline
          J Offline
          jjhill
          wrote on last edited by
          #3

          @robi If you click log it opens a google doc file.

          robiR 1 Reply Last reply
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          • J jjhill

            @robi If you click log it opens a google doc file.

            robiR Offline
            robiR Offline
            robi
            wrote on last edited by
            #4

            @jjhill Ah sorry, I missed it in my dark mode view.

            I don't see any errors or failures in the log.

            Conscious tech

            J 1 Reply Last reply
            0
            • J jjhill

              Hi I've read through similar posts and have tried several solutions to no avail. I tried fresh installs of 20.04.1 and 20.04.3, but I get the same result regardless. I also made sure to port forward 443 and 80 prior to the Cloudron install. Here is my log.

              nebulonN Offline
              nebulonN Offline
              nebulon
              Staff
              wrote on last edited by
              #5

              @jjhill can you double check if this is the full log? Does it just stop at the curl command to download nginx? Also can you just re-run this and see if this was just a temporary issue with the nginx package server?

              J 1 Reply Last reply
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              • girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by girish
                #6

                Can you check if curl -sL http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~focal_amd64.deb -o /tmp/nginx.deb works on the server manually ? That should download a file in /tmp/nginx.deb (maybe just check it's size). It's around 834K

                Also, you can use https://paste.cloudron.io in the future for logs.

                J 1 Reply Last reply
                0
                • nebulonN nebulon

                  @jjhill can you double check if this is the full log? Does it just stop at the curl command to download nginx? Also can you just re-run this and see if this was just a temporary issue with the nginx package server?

                  J Offline
                  J Offline
                  jjhill
                  wrote on last edited by
                  #7

                  @nebulon Yupp this is the full log. I've checked it a few times after failures and it always ends there. I just ran another install and it stopped at the same spot.

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                  • robiR robi

                    @jjhill Ah sorry, I missed it in my dark mode view.

                    I don't see any errors or failures in the log.

                    J Offline
                    J Offline
                    jjhill
                    wrote on last edited by
                    #8

                    @robi Thanks for checking it out!

                    1 Reply Last reply
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                    • girishG girish

                      Can you check if curl -sL http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~focal_amd64.deb -o /tmp/nginx.deb works on the server manually ? That should download a file in /tmp/nginx.deb (maybe just check it's size). It's around 834K

                      Also, you can use https://paste.cloudron.io in the future for logs.

                      J Offline
                      J Offline
                      jjhill
                      wrote on last edited by
                      #9

                      @girish Thank you for the pasting link, I will use that in the future. Also I ran that command manually and it downloaded the file correctly. I then tried installing again and it failed in the same spot with the same log.

                      nebulonN 1 Reply Last reply
                      0
                      • J jjhill

                        @girish Thank you for the pasting link, I will use that in the future. Also I ran that command manually and it downloaded the file correctly. I then tried installing again and it failed in the same spot with the same log.

                        nebulonN Offline
                        nebulonN Offline
                        nebulon
                        Staff
                        wrote on last edited by
                        #10

                        @jjhill hm since the file otherwise downloads just fine, it looks like there is some other hidden issue. If you want we can take a direct look at this instance so we can debug and fix our installer directly there. If so, please add our support SSH key at https://docs.cloudron.io/support/#ssh-keys and send us a mail with the IP to support@cloudron.io

                        J 1 Reply Last reply
                        1
                        • nebulonN nebulon

                          @jjhill hm since the file otherwise downloads just fine, it looks like there is some other hidden issue. If you want we can take a direct look at this instance so we can debug and fix our installer directly there. If so, please add our support SSH key at https://docs.cloudron.io/support/#ssh-keys and send us a mail with the IP to support@cloudron.io

                          J Offline
                          J Offline
                          jjhill
                          wrote on last edited by
                          #11

                          @nebulon I just submitted a ticket with the support email. I believe I added the ssh key correctly and they also have the IP.

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                          • J Offline
                            J Offline
                            jjhill
                            wrote on last edited by
                            #12

                            The issue was ipv6 being blocked by a router setting. Thanks Johannas for identifying the issue and leading me in the right direction for a fix!

                            scookeS 1 Reply Last reply
                            1
                            • J jjhill

                              The issue was ipv6 being blocked by a router setting. Thanks Johannas for identifying the issue and leading me in the right direction for a fix!

                              scookeS Offline
                              scookeS Offline
                              scooke
                              wrote on last edited by
                              #13

                              @jjhill Let us know when Cloudron has been installed correctly and is running well please.

                              A life lived in fear is a life half-lived

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