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Cloudron Forum

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  3. Init script failed on Ubuntu 20.04 running on ESXi 7

Init script failed on Ubuntu 20.04 running on ESXi 7

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installationesxi
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  • J Offline
    J Offline
    jjhill
    wrote on last edited by girish
    #1

    Hi I've read through similar posts and have tried several solutions to no avail. I tried fresh installs of 20.04.1 and 20.04.3, but I get the same result regardless. I also made sure to port forward 443 and 80 prior to the Cloudron install. Here is my log.

    robiR nebulonN 2 Replies Last reply
    0
    • J jjhill

      Hi I've read through similar posts and have tried several solutions to no avail. I tried fresh installs of 20.04.1 and 20.04.3, but I get the same result regardless. I also made sure to port forward 443 and 80 prior to the Cloudron install. Here is my log.

      robiR Offline
      robiR Offline
      robi
      wrote on last edited by
      #2

      @jjhill where is your log?

      Conscious tech

      J 1 Reply Last reply
      0
      • robiR robi

        @jjhill where is your log?

        J Offline
        J Offline
        jjhill
        wrote on last edited by
        #3

        @robi If you click log it opens a google doc file.

        robiR 1 Reply Last reply
        0
        • J jjhill

          @robi If you click log it opens a google doc file.

          robiR Offline
          robiR Offline
          robi
          wrote on last edited by
          #4

          @jjhill Ah sorry, I missed it in my dark mode view.

          I don't see any errors or failures in the log.

          Conscious tech

          J 1 Reply Last reply
          0
          • J jjhill

            Hi I've read through similar posts and have tried several solutions to no avail. I tried fresh installs of 20.04.1 and 20.04.3, but I get the same result regardless. I also made sure to port forward 443 and 80 prior to the Cloudron install. Here is my log.

            nebulonN Away
            nebulonN Away
            nebulon
            Staff
            wrote on last edited by
            #5

            @jjhill can you double check if this is the full log? Does it just stop at the curl command to download nginx? Also can you just re-run this and see if this was just a temporary issue with the nginx package server?

            J 1 Reply Last reply
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            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by girish
              #6

              Can you check if curl -sL http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~focal_amd64.deb -o /tmp/nginx.deb works on the server manually ? That should download a file in /tmp/nginx.deb (maybe just check it's size). It's around 834K

              Also, you can use https://paste.cloudron.io in the future for logs.

              J 1 Reply Last reply
              0
              • nebulonN nebulon

                @jjhill can you double check if this is the full log? Does it just stop at the curl command to download nginx? Also can you just re-run this and see if this was just a temporary issue with the nginx package server?

                J Offline
                J Offline
                jjhill
                wrote on last edited by
                #7

                @nebulon Yupp this is the full log. I've checked it a few times after failures and it always ends there. I just ran another install and it stopped at the same spot.

                1 Reply Last reply
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                • robiR robi

                  @jjhill Ah sorry, I missed it in my dark mode view.

                  I don't see any errors or failures in the log.

                  J Offline
                  J Offline
                  jjhill
                  wrote on last edited by
                  #8

                  @robi Thanks for checking it out!

                  1 Reply Last reply
                  1
                  • girishG girish

                    Can you check if curl -sL http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~focal_amd64.deb -o /tmp/nginx.deb works on the server manually ? That should download a file in /tmp/nginx.deb (maybe just check it's size). It's around 834K

                    Also, you can use https://paste.cloudron.io in the future for logs.

                    J Offline
                    J Offline
                    jjhill
                    wrote on last edited by
                    #9

                    @girish Thank you for the pasting link, I will use that in the future. Also I ran that command manually and it downloaded the file correctly. I then tried installing again and it failed in the same spot with the same log.

                    nebulonN 1 Reply Last reply
                    0
                    • J jjhill

                      @girish Thank you for the pasting link, I will use that in the future. Also I ran that command manually and it downloaded the file correctly. I then tried installing again and it failed in the same spot with the same log.

                      nebulonN Away
                      nebulonN Away
                      nebulon
                      Staff
                      wrote on last edited by
                      #10

                      @jjhill hm since the file otherwise downloads just fine, it looks like there is some other hidden issue. If you want we can take a direct look at this instance so we can debug and fix our installer directly there. If so, please add our support SSH key at https://docs.cloudron.io/support/#ssh-keys and send us a mail with the IP to support@cloudron.io

                      J 1 Reply Last reply
                      1
                      • nebulonN nebulon

                        @jjhill hm since the file otherwise downloads just fine, it looks like there is some other hidden issue. If you want we can take a direct look at this instance so we can debug and fix our installer directly there. If so, please add our support SSH key at https://docs.cloudron.io/support/#ssh-keys and send us a mail with the IP to support@cloudron.io

                        J Offline
                        J Offline
                        jjhill
                        wrote on last edited by
                        #11

                        @nebulon I just submitted a ticket with the support email. I believe I added the ssh key correctly and they also have the IP.

                        1 Reply Last reply
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                        • J Offline
                          J Offline
                          jjhill
                          wrote on last edited by
                          #12

                          The issue was ipv6 being blocked by a router setting. Thanks Johannas for identifying the issue and leading me in the right direction for a fix!

                          scookeS 1 Reply Last reply
                          1
                          • J jjhill

                            The issue was ipv6 being blocked by a router setting. Thanks Johannas for identifying the issue and leading me in the right direction for a fix!

                            scookeS Offline
                            scookeS Offline
                            scooke
                            wrote on last edited by
                            #13

                            @jjhill Let us know when Cloudron has been installed correctly and is running well please.

                            A life lived in fear is a life half-lived

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