Solved Lost dns access to cloudron app when switching IP

[Gary.Host]

I unfortunately did not enable Use Dynamic DNS. When switching subdomain names and editing ip in digital ocean, I have lost access to my cloudron instance. Is there a way to switch IP's back within server hosting cloudron or to update api key? Right now its showing as refused to connect when going to domain.

[girish]

@gary-host I am guessing you didn't change the domain name inside Cloudron ? If possible, I suggest doing something like this:

• Point my.olddomain.com to the droplet. Then, you can access the dashboard.
• Then, in the dashboard, go to Domains -> Add Domain and add your new domain.
• Then, in Domains view, there is a drop down to change the dashboard location as well.

[garyhost]

@girish When I do point IP of droplet to A record of domain and then go to my.domain.com, I get cloudron is offline. Reconnecting.

[garyhost]

This post is deleted!

[garyhost]

@girish I did notice in my digital ocean portal that the A record for Domain.com is different from A record my.domain.com. I dont have the A record for domain.com in DO. I currently only have A record for my.domain.com.

Is there anyway I can find original A record for domain.com within cloudron?

What would be a good process to recreate A record domain.com from DO?

[nebulon]

@garyhost if your nameserver records are correctly pointing to digitalocean then you just create a new A record with the subdomain being @ pointing to your IP address. That should be sufficient.

[girish]

@garyhost Did you manage to figure it out?

[Gary.Host]

@girish No but luckily I had my apps backed up and created a new droplet and was able to get the apps back in and was able to get back into apps.

Funny thing is today my other cloudron app went down after 2 minutes of logging in and now I am unable to get back into the cloudron instance.

Is there some services that are down today?

[girish]

@gary-host By unable to get back, do you mean you are unable to login into the dashboard? Or the browser shows some domain/ssl error?

Cloudron is pretty much entirely selfhosted on your server, so nothing on our side can bring your instance down.

[Gary.Host]

@girish Unable to log into the dashboard.

I could not reach any apps by typing in domain name and would say " internal server error"

I went ahead and restored a droplet backup from Digital Ocean.

Waited a few minutes.

When I log into my.domainname.com I get " You are seeing this page because this domain points to cloudron serverIP but no apps is installed on that domain"

But if I type my app domain after the restore, then it brings me to the apps no problem.

I am unable to get into the dashboard.

I did notice that the registered cloudron account is missing my cloudron plan that is hosting the domain that I am unable to get to the dashboard.

Could this be causing the interference of unable to get to the dashboard?

[girish]

@gary-host can you check if the dashboard domain and the app domain point to the same droplet ip in your dns? I think maybe they are probably pointing to different cloudron instances. If it's correct, can you also check in another browser/machine to rule out any caching issues?

The domain in cloudron.io subscription page should not matter, it's actually just a label and not used for anything. We can rename it if you drop a mail to support@cloudron.io

[Gary.Host]

@girish I believe you are correct and is a caching issue.

I just tried on another computer and when typing in domain, it brought me to the cloudron login page.

I will have to wait until later to try logging in as I am having issues logging in using my saved credentials from this new computer.

[Gary.Host]

@gary-host It was a caching issue.

I am able to see the dashboard now!