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    Solved Facebook: Failed to load Facebook SDK; please try again

    Chatwoot
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    • imc67
      imc67 translator last edited by

      I followed the steps to create FB app, during the step to add an INbox of the Messenger-type this error occurs:

      Failed to load Facebook SDK; please try again
      
      girish 1 Reply Last reply Reply Quote 0
      • girish
        girish Staff @imc67 last edited by

        @imc67 I guess https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup are the instructions? AFAICT, it doesn't need any additional code modules to be installed on the server.

        imc67 1 Reply Last reply Reply Quote 0
        • nebulon
          nebulon Staff last edited by

          Looks like further one has to add an inbox of type facebook https://www.chatwoot.com/docs/product/channels/facebook which I can see is not even available in our package. @imc67 how did you even get to that error page? Or will that inbox type only be visible after doing other steps first?

          1 Reply Last reply Reply Quote 1
          • imc67
            imc67 translator @girish last edited by

            @girish @nebulon indeed I used this instruction https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

            at step 5 of https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup#configure-the-facebook-app

            Now after hours later at the same step it gives no error but keeps spinning with "Verifying with Facebook".

            Tomorrow I'll check all the steps again.

            The Twitter-app went smooth and fast, it already works.

            nebulon v_shnu 2 Replies Last reply Reply Quote 0
            • nebulon
              nebulon Staff @imc67 last edited by

              @imc67 maybe this is something to report to @v_shnu or so if it is something to improve on upstream (I mean that endless spinning)

              1 Reply Last reply Reply Quote 1
              • v_shnu
                v_shnu @imc67 last edited by

                @imc67 If this issue is still persisting for you, could you please open an issue on the Chatwoot GitHub repo?

                imc67 1 Reply Last reply Reply Quote 0
                • imc67
                  imc67 translator @v_shnu last edited by

                  @v_shnu I succeeded in continuing ... the reason was "simple" I used Firefox and it's privacy settings were too tight. In Safari I succeeded to connect.

                  Tests succeeded, now I need to get the app approved which is very though at FB I experienced before.

                  Thanks for the great product!

                  v_shnu 1 Reply Last reply Reply Quote 2
                  • v_shnu
                    v_shnu @imc67 last edited by

                    @imc67 Awesome and happy to hear that.

                    PS: I know that feeling - a fellow FF user.

                    1 Reply Last reply Reply Quote 0
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