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Apps | Demo | Docs | Install

Facebook: Failed to load Facebook SDK; please try again

Scheduled Pinned Locked Moved Solved Chatwoot
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  • imc67I Offline
    imc67I Offline
    imc67 translator
    wrote on last edited by
    #1

    I followed the steps to create FB app, during the step to add an INbox of the Messenger-type this error occurs:

    Failed to load Facebook SDK; please try again
    
    girishG 1 Reply Last reply
    0
  • girishG Do not disturb
    girishG Do not disturb
    girish Staff
    replied to imc67 on last edited by
    #2

    @imc67 I guess https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup are the instructions? AFAICT, it doesn't need any additional code modules to be installed on the server.

    imc67I 1 Reply Last reply
    0
  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    wrote on last edited by
    #3

    Looks like further one has to add an inbox of type facebook https://www.chatwoot.com/docs/product/channels/facebook which I can see is not even available in our package. @imc67 how did you even get to that error page? Or will that inbox type only be visible after doing other steps first?

    1 Reply Last reply
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  • imc67I Offline
    imc67I Offline
    imc67 translator
    replied to girish on last edited by
    #4

    @girish @nebulon indeed I used this instruction https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

    at step 5 of https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup#configure-the-facebook-app

    Now after hours later at the same step it gives no error but keeps spinning with "Verifying with Facebook".

    Tomorrow I'll check all the steps again.

    The Twitter-app went smooth and fast, it already works.

    nebulonN v_shnuV 2 Replies Last reply
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  • nebulonN Offline
    nebulonN Offline
    nebulon Staff
    replied to imc67 on last edited by
    #5

    @imc67 maybe this is something to report to @v_shnu or so if it is something to improve on upstream (I mean that endless spinning)

    1 Reply Last reply
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  • v_shnuV Offline
    v_shnuV Offline
    v_shnu
    replied to imc67 on last edited by
    #6

    @imc67 If this issue is still persisting for you, could you please open an issue on the Chatwoot GitHub repo?

    imc67I 1 Reply Last reply
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  • imc67I Offline
    imc67I Offline
    imc67 translator
    replied to v_shnu on last edited by
    #7

    @v_shnu I succeeded in continuing ... the reason was "simple" I used Firefox and it's privacy settings were too tight. In Safari I succeeded to connect.

    Tests succeeded, now I need to get the app approved which is very though at FB I experienced before.

    Thanks for the great product!

    v_shnuV 1 Reply Last reply
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  • v_shnuV Offline
    v_shnuV Offline
    v_shnu
    replied to imc67 on last edited by
    #8

    @imc67 Awesome and happy to hear that.

    PS: I know that feeling - a fellow FF user.

    1 Reply Last reply
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