SOLVED Facebook: Failed to load Facebook SDK; please try again

[imc67]

I followed the steps to create FB app, during the step to add an INbox of the Messenger-type this error occurs:

Failed to load Facebook SDK; please try again

[girish]

@imc67 I guess https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup are the instructions? AFAICT, it doesn't need any additional code modules to be installed on the server.

[nebulon]

Looks like further one has to add an inbox of type facebook https://www.chatwoot.com/docs/product/channels/facebook which I can see is not even available in our package. @imc67 how did you even get to that error page? Or will that inbox type only be visible after doing other steps first?

[imc67]

@girish @nebulon indeed I used this instruction https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup

at step 5 of https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/facebook-channel-setup#configure-the-facebook-app

Now after hours later at the same step it gives no error but keeps spinning with "Verifying with Facebook".

Tomorrow I'll check all the steps again.

The Twitter-app went smooth and fast, it already works.

[nebulon]

@imc67 maybe this is something to report to @v_shnu or so if it is something to improve on upstream (I mean that endless spinning)

[v_shnu]

@imc67 If this issue is still persisting for you, could you please open an issue on the Chatwoot GitHub repo?

[imc67]

@v_shnu I succeeded in continuing ... the reason was "simple" I used Firefox and it's privacy settings were too tight. In Safari I succeeded to connect.

Tests succeeded, now I need to get the app approved which is very though at FB I experienced before.

Thanks for the great product!

[v_shnu]

@imc67 Awesome and happy to hear that.

PS: I know that feeling - a fellow FF user.