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  3. Can't login for the Apps Page

Can't login for the Apps Page

Scheduled Pinned Locked Moved Solved Support
appstorevultrdns
14 Posts 2 Posters 1.3k Views 2 Watching
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    • M Offline
      M Offline
      MeeksFamily06
      wrote on last edited by girish
      #1

      My Cloudron updated to v7.0.3, then it said a restart was required. I went ahead and rebooted the whole computer. Now I can access the My Apps page, I can click on my username in the upper right corner and change anything in there, I can access any of the installed apps, the catch being when I go to the App Store, it takes a couple of minutes to load, then takes me to the account creation page (Sign up with Cloudron.io), if I click "Already have an account? Log in" then attempt to log in, it says "An account with this email already exists"

      girishG 1 Reply Last reply
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      • M MeeksFamily06

        My Cloudron updated to v7.0.3, then it said a restart was required. I went ahead and rebooted the whole computer. Now I can access the My Apps page, I can click on my username in the upper right corner and change anything in there, I can access any of the installed apps, the catch being when I go to the App Store, it takes a couple of minutes to load, then takes me to the account creation page (Sign up with Cloudron.io), if I click "Already have an account? Log in" then attempt to log in, it says "An account with this email already exists"

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        @meeksfamily06 That is indeed strange behavior. Are you able to login at https://www.cloudron.io/console.html#/login ? Is there an off chance that you deleted your account previously?

        If you drop us an email at support@cloudron.io with your email id, we can check what the status of the account is.

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        • M Offline
          M Offline
          MeeksFamily06
          wrote on last edited by
          #3

          I can log into the Cloudron.io page with no issues. I can go to Profile and change my password, Domains to add and remove domains, etc. I did notice that when I click on my name in the upper right and click on Settings, I see this

          Settings Page.jpg

          When I click on the Apps Tab, it loads this screen

          Apps Tab.jpg

          Then I click "Already have an account? Log in" and it loads this page

          Login Page.jpg

          Which incidentally doesn't appear to refresh the page, it appears to only unhide the 2FA Token and push the other two elements down and change the text up top (I didn't examine the source code and inspect elements and all of that so pure speculation)

          Then when I try to log in, it does this

          Account Already Exists.jpg

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          • M Offline
            M Offline
            MeeksFamily06
            wrote on last edited by
            #4

            I did check and I can log out and back in, so the issue seems to be between the server and cloudrons servers. I did notice when I look at the console and then click on the apps tab, it says "Failed to get apps. Will retry. " in the console

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            • M Offline
              M Offline
              MeeksFamily06
              wrote on last edited by
              #5

              With the new information, I did some searching and decided to try host api.cloudron.io and it responded with

              ;; connection timed out; no servers could be reached

              Then I tried host api.cloudron.io 8.8.8.8 and it responded with

              Using domain server:
              Name: 8.8.8.8
              Address: 8.8.8.8#53
              Aliases:

              api.cloudron.io has address 3.209.21.239

              girishG 1 Reply Last reply
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              • M MeeksFamily06

                With the new information, I did some searching and decided to try host api.cloudron.io and it responded with

                ;; connection timed out; no servers could be reached

                Then I tried host api.cloudron.io 8.8.8.8 and it responded with

                Using domain server:
                Name: 8.8.8.8
                Address: 8.8.8.8#53
                Aliases:

                api.cloudron.io has address 3.209.21.239

                girishG Offline
                girishG Offline
                girish
                Staff
                wrote on last edited by
                #6

                @meeksfamily06 Ah, this can happen if unbound is not running/working. Can you please check systemctl status unbound ?

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                • M Offline
                  M Offline
                  MeeksFamily06
                  wrote on last edited by
                  #7

                  It says

                  unbound.jpg

                  girishG 2 Replies Last reply
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                  • M MeeksFamily06

                    It says

                    unbound.jpg

                    girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by girish
                    #8

                    @meeksfamily06 that seems good. Is your server on linode by any chance? We already got 2-3 reports here that DNS resolution fails on linode for some reason via unbound. The "workaround" is to snapshot the server and create a new server from the snapshot (to get a different IP). There is some issue on the linode side, I think we have to investigate a bit more and report to them.

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                    • M MeeksFamily06

                      It says

                      unbound.jpg

                      girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #9

                      @meeksfamily06 If the server is on linode... if the snapshotting does not solve it, do you think you can give us access to the server? I would like to debug it further to find the root cause.

                      1 Reply Last reply
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                      • M Offline
                        M Offline
                        MeeksFamily06
                        wrote on last edited by
                        #10

                        I sent you a private message

                        1 Reply Last reply
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                        • M Offline
                          M Offline
                          MeeksFamily06
                          wrote on last edited by
                          #11

                          I'm guessing you guys did something because it seems to be working again

                          girishG 1 Reply Last reply
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                          • M MeeksFamily06

                            I'm guessing you guys did something because it seems to be working again

                            girishG Offline
                            girishG Offline
                            girish
                            Staff
                            wrote on last edited by
                            #12

                            @meeksfamily06 Interesting, we didn't actually do anything. Please let us know if you hit this again.

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                            • M Offline
                              M Offline
                              MeeksFamily06
                              wrote on last edited by
                              #13

                              Figured I would add an update. I did figure out what was causing the issue.

                              If I ran the command

                              systemctl status systemd-resolved.service
                              

                              It said it was Active: inactive (dead)

                              So I ran

                              systemctl enable systemd-resolved.service
                              systemctl start systemd-resolved.service
                              systemctl status systemd-resolved.service
                              

                              That fixed the issue

                              girishG 1 Reply Last reply
                              1
                              • M MeeksFamily06

                                Figured I would add an update. I did figure out what was causing the issue.

                                If I ran the command

                                systemctl status systemd-resolved.service
                                

                                It said it was Active: inactive (dead)

                                So I ran

                                systemctl enable systemd-resolved.service
                                systemctl start systemd-resolved.service
                                systemctl status systemd-resolved.service
                                

                                That fixed the issue

                                girishG Offline
                                girishG Offline
                                girish
                                Staff
                                wrote on last edited by
                                #14

                                @meeksfamily06 Cloudron uses unbound and does not use systemd-resolved. You won't see any issues unless when trying to use the mail server (or maybe some apps like nextcloud might act strange when going to the apps section).

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