Can't login for the Apps Page

[girish]

@meeksfamily06 That is indeed strange behavior. Are you able to login at https://www.cloudron.io/console.html#/login ? Is there an off chance that you deleted your account previously?

If you drop us an email at support@cloudron.io with your email id, we can check what the status of the account is.

[MeeksFamily06]

I can log into the Cloudron.io page with no issues. I can go to Profile and change my password, Domains to add and remove domains, etc. I did notice that when I click on my name in the upper right and click on Settings, I see this

When I click on the Apps Tab, it loads this screen

Then I click "Already have an account? Log in" and it loads this page

Which incidentally doesn't appear to refresh the page, it appears to only unhide the 2FA Token and push the other two elements down and change the text up top (I didn't examine the source code and inspect elements and all of that so pure speculation)

Then when I try to log in, it does this

[MeeksFamily06]

I did check and I can log out and back in, so the issue seems to be between the server and cloudrons servers. I did notice when I look at the console and then click on the apps tab, it says "Failed to get apps. Will retry. " in the console

[MeeksFamily06]

With the new information, I did some searching and decided to try host api.cloudron.io and it responded with

;; connection timed out; no servers could be reached

Then I tried host api.cloudron.io 8.8.8.8 and it responded with

Using domain server:
Name: 8.8.8.8
Address: 8.8.8.8#53
Aliases:

api.cloudron.io has address 3.209.21.239

[girish]

@meeksfamily06 Ah, this can happen if unbound is not running/working. Can you please check systemctl status unbound ?

[MeeksFamily06]

It says

[girish]

@meeksfamily06 that seems good. Is your server on linode by any chance? We already got 2-3 reports here that DNS resolution fails on linode for some reason via unbound. The "workaround" is to snapshot the server and create a new server from the snapshot (to get a different IP). There is some issue on the linode side, I think we have to investigate a bit more and report to them.

[girish]

@meeksfamily06 If the server is on linode... if the snapshotting does not solve it, do you think you can give us access to the server? I would like to debug it further to find the root cause.

[MeeksFamily06]

I sent you a private message

[MeeksFamily06]

I'm guessing you guys did something because it seems to be working again

[girish]

@meeksfamily06 Interesting, we didn't actually do anything. Please let us know if you hit this again.

[MeeksFamily06]

Figured I would add an update. I did figure out what was causing the issue.

If I ran the command

systemctl status systemd-resolved.service

It said it was Active: inactive (dead)

So I ran

systemctl enable systemd-resolved.service
systemctl start systemd-resolved.service
systemctl status systemd-resolved.service

That fixed the issue

[girish]

@meeksfamily06 Cloudron uses unbound and does not use systemd-resolved. You won't see any issues unless when trying to use the mail server (or maybe some apps like nextcloud might act strange when going to the apps section).