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    Unsolved Etherpad DNS error on install

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    • S
      seeker last edited by girish

      I am trying to install etherpad to a wildcard domain and I am getting the following error:

      An error occurred during the install operation: DNS Error: DNS Record is not synced yet: queryNs ECONNREFUSED mysitename.com

      I feel like this might be something simple I am missing, but I am not finding anything. Ideas?

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      • nebulon
        nebulon Staff last edited by

        Which backend are you using for this domain in Cloudron? And can you check if the DNS record was created on your nameserver side?

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        • Topic has been marked as a question  nebulon nebulon 
        • girish
          girish Staff last edited by

          If you use the wildcard DNS provider, please note that a DNS entry for *.domain.com does NOT cover the bare domain domain.com (like in your example). Also, if it says NS not found, it could also be that your domain is very new and the nameservers are still propagating.

          S 1 Reply Last reply Reply Quote 0
          • S
            seeker @girish last edited by

            @nebulon
            The domain is hosted with bluehost, I think I have it set up so that it should forward to my cloudron. I am going to check.

            @girish when installing I do not think I a bear domain. I specified "ether.mysitename.com"

            thanks for the help. I am actually trying again. I am wondering if I did not wait long enough.
            Thank you

            etherpad error dns.JPG

            girish 1 Reply Last reply Reply Quote 0
            • girish
              girish Staff @seeker last edited by

              @seeker ok, let us know if it works out (or not).

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