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  3. Etherpad DNS error on install

Etherpad DNS error on install

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  • S Offline
    S Offline
    seeker
    wrote on last edited by girish
    #1

    I am trying to install etherpad to a wildcard domain and I am getting the following error:

    An error occurred during the install operation: DNS Error: DNS Record is not synced yet: queryNs ECONNREFUSED mysitename.com

    I feel like this might be something simple I am missing, but I am not finding anything. Ideas?

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    • nebulonN Away
      nebulonN Away
      nebulon
      Staff
      wrote on last edited by
      #2

      Which backend are you using for this domain in Cloudron? And can you check if the DNS record was created on your nameserver side?

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      • nebulonN nebulon marked this topic as a question on
      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        If you use the wildcard DNS provider, please note that a DNS entry for *.domain.com does NOT cover the bare domain domain.com (like in your example). Also, if it says NS not found, it could also be that your domain is very new and the nameservers are still propagating.

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        • girishG girish

          If you use the wildcard DNS provider, please note that a DNS entry for *.domain.com does NOT cover the bare domain domain.com (like in your example). Also, if it says NS not found, it could also be that your domain is very new and the nameservers are still propagating.

          S Offline
          S Offline
          seeker
          wrote on last edited by
          #4

          @nebulon
          The domain is hosted with bluehost, I think I have it set up so that it should forward to my cloudron. I am going to check.

          @girish when installing I do not think I a bear domain. I specified "ether.mysitename.com"

          thanks for the help. I am actually trying again. I am wondering if I did not wait long enough.
          Thank you

          etherpad error dns.JPG

          girishG 1 Reply Last reply
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          • S seeker

            @nebulon
            The domain is hosted with bluehost, I think I have it set up so that it should forward to my cloudron. I am going to check.

            @girish when installing I do not think I a bear domain. I specified "ether.mysitename.com"

            thanks for the help. I am actually trying again. I am wondering if I did not wait long enough.
            Thank you

            etherpad error dns.JPG

            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #5

            @seeker ok, let us know if it works out (or not).

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