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    How on Earth do you get Ghost Memberships and Newsletters working with Cloudron

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    • jdaviescoates
      jdaviescoates last edited by

      I've tried to do it so many times, but it never works.

      There are various threads on here about this but they are all out of date (both Cloudron and Ghost have changed since) so I'm not even going to link to them.

      @staff I'd really love support on this as it's driving me mad!

      I use Cloudron with Gandi & Hetzner

      BrutalBirdie 1 Reply Last reply Reply Quote 1
      • BrutalBirdie
        BrutalBirdie Staff @jdaviescoates last edited by

        @jdaviescoates
        Just to clear this out of the way, you did follow the steps listed in the docs right?
        https://docs.cloudron.io/apps/ghost/

        With mailgun and everything?

        Like my work? Consider donating a beer 🍻 Cheers!

        1 Reply Last reply Reply Quote 0
        • girish
          girish Staff last edited by

          https://docs.cloudron.io/apps/ghost/#email has the tricky information to setup email in ghost. Note that mailgun is required, no way around it.

          robi 1 Reply Last reply Reply Quote 0
          • jdaviescoates
            jdaviescoates last edited by

            @girish @BrutalBirdie yeah, I've done all that loads of times and it doesn't work. That's why it's driving me mad.

            I use Cloudron with Gandi & Hetzner

            girish 1 Reply Last reply Reply Quote 0
            • girish
              girish Staff @jdaviescoates last edited by

              @jdaviescoates If you can start from scratch and put your notes here, let's try to figure where the docs are lacking.

              1 Reply Last reply Reply Quote 0
              • jdaviescoates
                jdaviescoates last edited by

                @girish sure, just before writing the above post I just tried to do it all again, just to be sure.

                I installed a new instance of Ghost at:

                https://ghost.ud.coop/

                I've created newsletter@ud.coop

                Screenshot from 2022-05-17 17-27-30.png

                I've enabled masquerading :

                Screenshot from 2022-05-17 17-31-05.png

                and confirmed it in Ghost at

                Settings -> Email newsletter -> Newsletter -> Customize -> Email addresses (note this is a little different than current Cloudron docs)

                Screenshot from 2022-05-17 17-29-14.png

                I've signed-up to Mailgun and set-up the required DNS, got my private API key and pasted in the relevant box in Ghost:

                Screenshot from 2022-05-17 17-34-48.png

                Then, if you try to subscribe:
                Screenshot from 2022-05-17 17-36-03.png

                All the email seem to actually be working (I added myself as a member via the Ghost Dashboard then Members, and then created a post and it arrive fine).

                But no one can actually subscribe.

                I use Cloudron with Gandi & Hetzner

                jdaviescoates girish 2 Replies Last reply Reply Quote 0
                • jdaviescoates
                  jdaviescoates @jdaviescoates last edited by jdaviescoates

                  Now reading this:

                  https://forum.ghost.org/t/failed-to-sign-up-please-try-again/20942/6

                  Looks like perhaps we need to edit an config file...but I can't find anything related ‘secureConnection’ in the file manager.

                  Perhaps it's port issue?

                  I use Cloudron with Gandi & Hetzner

                  1 Reply Last reply Reply Quote 0
                  • girish
                    girish Staff @jdaviescoates last edited by girish

                    @jdaviescoates Did you also click on the confirmation email (it is sent to your inbox - newsletter@ud.coop) ? Without this, the email address doesn't actually change inside Ghost.

                    Also, the mailgun stuff, iirc, is not actually used other than to send the newsletters. i.e it is not used when a member subscribes.

                    jdaviescoates 2 Replies Last reply Reply Quote 0
                    • jdaviescoates
                      jdaviescoates @girish last edited by

                      @girish yes, I did.

                      I use Cloudron with Gandi & Hetzner

                      girish 1 Reply Last reply Reply Quote 0
                      • girish
                        girish Staff @jdaviescoates last edited by

                        @jdaviescoates OK, so, when a user subscribes, do you see anything in the app logs? IIRC, it displays some emails errors in the ghost logs.

                        jdaviescoates 1 Reply Last reply Reply Quote 0
                        • jdaviescoates
                          jdaviescoates @girish last edited by

                          @girish said in How on Earth do you get Ghost Memberships and Newsletters working with Cloudron:

                          Also, the mailgun stuff, iirc, is not actually used other than to send the newsletters. i.e it is not used when a member subscribes.

                          Yes, I know.

                          But that doesn't help me resolve why no one can subscribe.

                          I use Cloudron with Gandi & Hetzner

                          1 Reply Last reply Reply Quote 0
                          • jdaviescoates
                            jdaviescoates @girish last edited by jdaviescoates

                            @girish said in How on Earth do you get Ghost Memberships and Newsletters working with Cloudron:

                            @jdaviescoates OK, so, when a user subscribes, do you see anything in the app logs? IIRC, it displays some emails errors in the ghost logs.

                            Aha:

                            May 17 17:55:23 Error: Mail command failed: 550 Authenticated user ghost.app@ud.coop cannot send mail as noreply@ghost.ud.coop
                            

                            But that's confusing as masquerading is enabled. But perhaps it's not enabled for the ghost. subdomain or something?

                            I use Cloudron with Gandi & Hetzner

                            girish jdaviescoates 2 Replies Last reply Reply Quote 0
                            • girish
                              girish Staff @jdaviescoates last edited by

                              @jdaviescoates aha!

                              From the docs:

                                  Support email address - defaults to noreply@app.example.com
                                ...
                              When trying to change the above addresses, to say support@example.com, Ghost will send a confirmation mail from noreply@example.com to support@example.com
                              

                              The noreply address subtly changed (the second references does not have @app.example,com) ! Checking, why...

                              jdaviescoates 1 Reply Last reply Reply Quote 0
                              • jdaviescoates
                                jdaviescoates @jdaviescoates last edited by

                                @jdaviescoates said in How on Earth do you get Ghost Memberships and Newsletters working with Cloudron:

                                But that's confusing as masquerading is enabled. But perhaps it's not enabled for the ghost. subdomain or something?

                                OK, so I went and added ghost.ud.coop as a domain in domains and then enabled maquerading and it works! FINALLY!

                                I use Cloudron with Gandi & Hetzner

                                jdaviescoates 1 Reply Last reply Reply Quote 2
                                • jdaviescoates
                                  jdaviescoates @girish last edited by

                                  @girish said in How on Earth do you get Ghost Memberships and Newsletters working with Cloudron:

                                  The noreply address subtly changed (the second references does not have @app.example,com) ! Checking, why...

                                  I think it was just because I'm using a subdomain.

                                  I use Cloudron with Gandi & Hetzner

                                  girish 1 Reply Last reply Reply Quote 1
                                  • girish
                                    girish Staff @jdaviescoates last edited by

                                    @jdaviescoates thanks, updating the docs. They keep changing this email address stuff every 3 versions 😕

                                    It seems support address is also so hidden. Took me 15 minutes to find it! It's here /ghost/#/settings/members?showPortalSettings=true

                                    1 Reply Last reply Reply Quote 2
                                    • jdaviescoates
                                      jdaviescoates @jdaviescoates last edited by

                                      @jdaviescoates said in How on Earth do you get Ghost Memberships and Newsletters working with Cloudron:

                                      OK, so I went and added ghost.ud.coop as a domain in domains and then enabled maquerading and it works! FINALLY!

                                      But that seems like quite a few hoops to have to jump through.

                                      Could we make masquerading work across subdomains by default too @girish ? Or change something in the app package so that this extra step of adding another subdomain domain isn't needed?

                                      If not, I guess something about it needs to be added to the docs.

                                      I use Cloudron with Gandi & Hetzner

                                      girish 1 Reply Last reply Reply Quote 0
                                      • girish
                                        girish Staff @jdaviescoates last edited by girish

                                        @jdaviescoates It seems that subdomain thing is hardcoded in the code (i.e the default email addresses don't come from the database), so looks like we have to make the email server allow sending subdomains as you suggested.

                                        jdaviescoates 1 Reply Last reply Reply Quote 1
                                        • jdaviescoates
                                          jdaviescoates @girish last edited by

                                          @girish said in How on Earth do you get Ghost Memberships and Newsletters working with Cloudron:

                                          @jdaviescoates It seems that subdomain thing is hardcoded in the code (i.e the default email addresses don't come from the database), so looks like we have to make the email server allow sending subdomains as you suggested.

                                          Unless, if I'd already changed the support address (I hadn't in this instance), then perhaps it wouldn't have still tried to send via noreply@ghost.ud.coop at all and I wouldn't've needed to get masqureading working on the subdomain 🤔

                                          I use Cloudron with Gandi & Hetzner

                                          girish jdaviescoates 2 Replies Last reply Reply Quote 0
                                          • girish
                                            girish Staff @jdaviescoates last edited by

                                            @jdaviescoates I just tested a fresh install now. What I found is, it's not needed to add the subdomain at all.

                                            If you configure the email address (support or the newsletter) to blah@some.domain.com , then Ghost is hardcoded to send emails from noreply@some.domain.com to blah@some.domain.com . This means that if you change the email address to newsletter@example.com , it will only try to send email as noreply@email.com .

                                            I am not sure why it tried to send email from a subdomain in your case. Do you think you might have tried to put in a subdomain email address ?

                                            jdaviescoates 1 Reply Last reply Reply Quote 0
                                            • jdaviescoates
                                              jdaviescoates @jdaviescoates last edited by girish

                                              @jdaviescoates said in How on Earth do you get Ghost Memberships and Newsletters working with Cloudron:

                                              Unless, if I'd already changed the support address (I hadn't in this instance), then perhaps it wouldn't have still tried to send via noreply@ghost.ud.coop at all and I wouldn't've needed to get masqureading working on the subdomain

                                              Yeah, even if you've installed on a subdomain, if change the support address you don't also have to add and then enable masquerading on the subdomain.

                                              So the steps in the docs were all actually correct, I think, it was just the subdomain issue, coupled with Ghost changing where to change stuff had got me all confuddled.

                                              But perhaps the docs could also be clearer too.

                                              Things you need to do in order to get Ghost working.

                                              1. You can get as much as you can ready before installing ghost.

                                                • In Cloudron, enable email on the domain you want to install Ghost on
                                                • create support@ and newsletter@ email boxes
                                                • enable email masquerading
                                                • sign-up to Mailgun, configure DNS as instructed, have your mg.example.coop domain and private API ready
                                              2. Install Ghost

                                              3. Go to example.coop/ghost and set-up admin account

                                              4. Click Explore Ghost admin then Cog at bottom of left column to get into Ghost settings

                                              5. In Ghost Settings, go to Membership -> Portal Settings -> Customize Portal -> Account page settings

                                                • Edit the email to your previously created suppport@ email address.
                                                • Click Save and close (top right)
                                                • Click on the confirmation email sent to support@ to confirm.
                                              6. Go back to Ghost Setting, then into Email newsletter -> Newsletter -> Customize -> Email addresses -> Sender email address

                                                • edit the email to your previously created newsletter@ email address.
                                                • Click Save and close (top right)
                                                • Click on the confirmation email sent to newsletter@ to confirm.
                                              7. Back in Ghost Setting -> Email newsletter

                                                • scroll down to General Settings expand and complete Mailgun configuration by
                                                • choose your region,
                                                • add your domain e.g. mg.domain.coop (without the https:// works fine, maybe it'd work with it too, not tested yet).
                                                • paste in your Mailgun Private API key
                                                • Click Save (top right)
                                              8. Go into Members (note this is not Settings -> Membership /ghost/#/settings/members/ it's just /ghost/#/members/) and click on the Add yourself as a member to test.

                                              9. Also sign-up using another email address by browsing to your domain and clicking on the Subscribe button. Open that email address and confirm your subscription.

                                              10. Create a post, click Publish, then Publish and send, then Publish and send again.

                                              Both members should receive an email with the post you just published and sent.

                                              I use Cloudron with Gandi & Hetzner

                                              girish 1 Reply Last reply Reply Quote 5
                                              • jdaviescoates
                                                jdaviescoates @girish last edited by

                                                @girish said in How on Earth do you get Ghost Memberships and Newsletters working with Cloudron:

                                                I am not sure why it tried to send email from a subdomain in your case. Do you think you might have tried to put in a subdomain email address ?

                                                In this particular instance (somehow I've tried and failed this multiple times for different reasons!) I think I'd just not found and edited that setting! (in my point 5 above)

                                                I use Cloudron with Gandi & Hetzner

                                                1 Reply Last reply Reply Quote 0
                                                • girish
                                                  girish Staff @jdaviescoates last edited by

                                                  @jdaviescoates thanks! I have fixed up the existing docs slightly and also linked in your guide here.

                                                  1 Reply Last reply Reply Quote 2
                                                  • robi
                                                    robi @girish last edited by

                                                    @girish said in How on Earth do you get Ghost Memberships and Newsletters working with Cloudron:

                                                    https://docs.cloudron.io/apps/ghost/#email has the tricky information to setup email in ghost. Note that mailgun is required, no way around it.

                                                    can you also mention WHY Mailgun is required? This is quite anti-self hosting.

                                                    Life of Advanced Technology

                                                    girish 1 Reply Last reply Reply Quote 2
                                                    • girish
                                                      girish Staff @robi last edited by

                                                      @robi yes, linked to https://ghost.org/docs/faq/mailgun-newsletters/

                                                      robi 1 Reply Last reply Reply Quote 0
                                                      • robi
                                                        robi @girish last edited by

                                                        @girish Thanks, that brings us to the next bit which is what OSS bulk-mailing API can we add to Cloudron and invite Ghost to add support for it being configurable.

                                                        Life of Advanced Technology

                                                        jdaviescoates 1 Reply Last reply Reply Quote 2
                                                        • jdaviescoates
                                                          jdaviescoates @robi last edited by

                                                          @robi said in How on Earth do you get Ghost Memberships and Newsletters working with Cloudron:

                                                          what OSS bulk-mailing API can we add to Cloudron and invite Ghost to add support for it being configurable.

                                                          possibly listmonk could do the job?

                                                          https://listmonk.app/docs/apis/apis/

                                                          I use Cloudron with Gandi & Hetzner

                                                          robi 1 Reply Last reply Reply Quote 1
                                                          • robi
                                                            robi @jdaviescoates last edited by

                                                            @jdaviescoates good idea!

                                                            Seems it would require some hacking to get working in Ghost, a good suggestion for the upstream devs.

                                                            The API seems mostly undocumented, hence would be useful to know if they followed a particular pattern of another API mail provider.

                                                            Life of Advanced Technology

                                                            1 Reply Last reply Reply Quote 1
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