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  1. Cloudron Forum
  2. Jellyfin
  3. I hate to bring this up, but this error has appeared.

I hate to bring this up, but this error has appeared.

Scheduled Pinned Locked Moved Jellyfin
11 Posts 4 Posters 4.3k Views 4 Watching
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    • scookeS scooke
      Playback Error
      This client isn't compatible with the media and the server isn't sending a compatible media format.
      

      I'd read every help forum I could before coming back here. I'm mounted an external volume, it is mounted, the VPS is fine, I uploaded a bunch of media files (movies, music videos, audio files like mp3 and FLAC, ebooks, jpegs, the whole lot). At first, everything worked jimdandy,

      Then today. This error popped up. I checked the Volumes and it was red, and it won't remount. So, I just remade a new one. It mounts, exact same directory, but I changed the user to root thinking that might fix any permissions issues. The same error appears. And, the folders won't refresh. I can see that the files are all there (from an ssh session to that VPS), but refreshing won't make them appear.
      **I should say that I tried restoring to a Save from 2 weeks ago thinking some update may have borked things, so this is why the Jellyfin media folders don't show all the media.

      I'm not too keen on tons and tons of troubleshooting. This stuff eiher works and I use it, or, it doesn't and I dump it and move on. It's just if you have had something similar and can suggest a fix, that would be awesome.

      I had such high hopes. Sigh.

      scookeS Offline
      scookeS Offline
      scooke
      wrote on last edited by
      #2

      @scooke Well, Because the initial Volume wasn't mounting, I had gone ahead and made new Volumes. But none of these seemed to work with Jellyfin, even though all the deets are the same (except the Volume name because I hadn't deleted the non-mounting original Volume yet.)

      I somehow checked Jellyfin logs and there were lines about not being able to find the files using the original external Volume paths. OK, I thought attaching a new Volume and restarting the Jellyfin app would have set the new Volume ok.

      So, I finally deleted the original non-mounting Volume. and made a new one, with the same name, and NOW, things appear to be working. The folders are refreshing, the movies are playable as are the music files and music videos.

      Was there some other place to set the media paths??

      Anyway, it seems to be working now. Strange.

      A life lived in fear is a life half-lived

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      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #3

        I think what you missed here, was that the volume mounting from Cloudron just adds mountpoints to the apps, however the app itself needs to be reconfigured. For Jellyfin as well as Emby specifically you have to adjust the paths in your media libraries. I cannot say for sure though if they will be smart enough to realize that this is the same media on a different path and not reset the view stats.

        scookeS 1 Reply Last reply
        0
        • nebulonN nebulon

          I think what you missed here, was that the volume mounting from Cloudron just adds mountpoints to the apps, however the app itself needs to be reconfigured. For Jellyfin as well as Emby specifically you have to adjust the paths in your media libraries. I cannot say for sure though if they will be smart enough to realize that this is the same media on a different path and not reset the view stats.

          scookeS Offline
          scookeS Offline
          scooke
          wrote on last edited by
          #4

          @nebulon I believe that I was doing so from within the Storage menu in the Jellyfin Cloudron dashboard - the Volume was visible under "Mounts", but it didn't seem to work. I then checked the Volumes in the Cloudron dashboard and saw that the Volume had a red circle, but remounting didn't remount it. In the end, I just deleted the initial Volume and re-added it, and then re-added it to the Jellyfin Storage->Mounts section. All I needed to do then was get Jellyfin to rescan the folders, which worked this time. The big question I suppose really is - why did the Volume unmount, and why wouldn't it remount.

          A life lived in fear is a life half-lived

          jdaviescoatesJ 1 Reply Last reply
          1
          • scookeS scooke

            @nebulon I believe that I was doing so from within the Storage menu in the Jellyfin Cloudron dashboard - the Volume was visible under "Mounts", but it didn't seem to work. I then checked the Volumes in the Cloudron dashboard and saw that the Volume had a red circle, but remounting didn't remount it. In the end, I just deleted the initial Volume and re-added it, and then re-added it to the Jellyfin Storage->Mounts section. All I needed to do then was get Jellyfin to rescan the folders, which worked this time. The big question I suppose really is - why did the Volume unmount, and why wouldn't it remount.

            jdaviescoatesJ Offline
            jdaviescoatesJ Offline
            jdaviescoates
            wrote on last edited by jdaviescoates
            #5

            @scooke said in I hate to bring this up, but this error has appeared.:

            The big question I suppose really is - why did the Volume unmount, and why wouldn't it remount.

            I've had issues with Volume mounts that were created before Cloudron added code to automate mounting volumes. They kept working at first but eventually a Cloudron update broke them and I had to do a similar delete and re-mount process to get my Navidrome working again.

            This could be something similar.

            I don't think I ever saw any notifications or warnings that updating would break my volumes though, so perhaps something for @staff to look at.

            I'm also wondering if perhaps some more tests could be written to catch when updates might break volumes? Suddenly not having access to my music until I'd manually sorted it all out was a bit of stressful experience of the sort I've come to expect not to have with Cloudron.

            I use Cloudron with Gandi & Hetzner

            scookeS 1 Reply Last reply
            3
            • jdaviescoatesJ jdaviescoates

              @scooke said in I hate to bring this up, but this error has appeared.:

              The big question I suppose really is - why did the Volume unmount, and why wouldn't it remount.

              I've had issues with Volume mounts that were created before Cloudron added code to automate mounting volumes. They kept working at first but eventually a Cloudron update broke them and I had to do a similar delete and re-mount process to get my Navidrome working again.

              This could be something similar.

              I don't think I ever saw any notifications or warnings that updating would break my volumes though, so perhaps something for @staff to look at.

              I'm also wondering if perhaps some more tests could be written to catch when updates might break volumes? Suddenly not having access to my music until I'd manually sorted it all out was a bit of stressful experience of the sort I've come to expect not to have with Cloudron.

              scookeS Offline
              scookeS Offline
              scooke
              wrote on last edited by
              #6

              @jdaviescoates Thanks for the input. Do you think this will work: One VPS, but mounted as two Volumes each with a unique path. My direct example is that my Jellyfin has access to the Volume using a path to a vast media directory (/home/user/media/). But I'd like to reinstall Navidrome and have it access only the Music folder in that vast media directory (/home/user/media/music/). Will this work? Or will I stumble upon some weird remote volume conflict?

              A life lived in fear is a life half-lived

              jdaviescoatesJ nebulonN 2 Replies Last reply
              0
              • scookeS scooke

                @jdaviescoates Thanks for the input. Do you think this will work: One VPS, but mounted as two Volumes each with a unique path. My direct example is that my Jellyfin has access to the Volume using a path to a vast media directory (/home/user/media/). But I'd like to reinstall Navidrome and have it access only the Music folder in that vast media directory (/home/user/media/music/). Will this work? Or will I stumble upon some weird remote volume conflict?

                jdaviescoatesJ Offline
                jdaviescoatesJ Offline
                jdaviescoates
                wrote on last edited by
                #7

                @scooke said in I hate to bring this up, but this error has appeared.:

                Will this work?

                I'm no expert, but I don't see why not

                Give it a go!

                I use Cloudron with Gandi & Hetzner

                1 Reply Last reply
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                • scookeS scooke

                  @jdaviescoates Thanks for the input. Do you think this will work: One VPS, but mounted as two Volumes each with a unique path. My direct example is that my Jellyfin has access to the Volume using a path to a vast media directory (/home/user/media/). But I'd like to reinstall Navidrome and have it access only the Music folder in that vast media directory (/home/user/media/music/). Will this work? Or will I stumble upon some weird remote volume conflict?

                  nebulonN Offline
                  nebulonN Offline
                  nebulon
                  Staff
                  wrote on last edited by
                  #8

                  @scooke if I understand your proposal correctly, then I should work fine.

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                  • scookeS Offline
                    scookeS Offline
                    scooke
                    wrote on last edited by scooke
                    #9

                    It's working so far. The reason I asked is because I wondered if the initial failure of the first Volume to remount was due to more than one sshfs connection to that VPS from my Cloudron, using two different users. This time, I used the same user. So far so good.

                    Jellyfin is more for the movies, tv shows, and music videos, but also some music. But I thought I'd reinstall Navidrome to use it with just the music directory and save time (no need to re-upload it all somewhere again).

                    A life lived in fear is a life half-lived

                    scookeS 1 Reply Last reply
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                    • scookeS scooke

                      It's working so far. The reason I asked is because I wondered if the initial failure of the first Volume to remount was due to more than one sshfs connection to that VPS from my Cloudron, using two different users. This time, I used the same user. So far so good.

                      Jellyfin is more for the movies, tv shows, and music videos, but also some music. But I thought I'd reinstall Navidrome to use it with just the music directory and save time (no need to re-upload it all somewhere again).

                      scookeS Offline
                      scookeS Offline
                      scooke
                      wrote on last edited by
                      #10

                      @scooke AANNNDDD, it's not working anymore. Same thing, the two Volumes had the red dots, were not remounting. Should I make a new post about how I can figure out what's wrong with my Volumes disconnecting and not remounting (Ubuntu 18, SSHFS)?

                      A life lived in fear is a life half-lived

                      robiR 1 Reply Last reply
                      0
                      • scookeS scooke

                        @scooke AANNNDDD, it's not working anymore. Same thing, the two Volumes had the red dots, were not remounting. Should I make a new post about how I can figure out what's wrong with my Volumes disconnecting and not remounting (Ubuntu 18, SSHFS)?

                        robiR Offline
                        robiR Offline
                        robi
                        wrote on last edited by
                        #11

                        @scooke since it's not a Jellyfin issue, make a new support request.

                        Conscious tech

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