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    Unsolved Individual mailbox (SMTP) data for outgoing e-mails

    Chatwoot
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    • S
      syben last edited by

      Hello! I would like to configure a custom mailbox for outgoing messages and notifications for Chatwoot. Unfortunately all my attempts have failed.

      Chatwoot runs under the domain "chat.app.example.com", the mailbox should be "info@example.com". In Cloudron the domain "app.example.com" is created.

      I have made the following attempts:

      • Changed the Cloudron settings for Chatwoot by creating the domain "example.com" in Cloudron and successfully deposited the mailbox "info@example.com" in the outgoing mail settings in Cloudron. Then customizing the Cloudron Chatwoot settings under "Email" by specifying "info" and "@example.com". Result: in the Cloudron Mailer Log the error message appears, "info@example.com" is not allowed to send as "chat.app@app.example.com". My configuration is not accepted even after restart.

      • Adjusting the "env" file based on https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables or https://github.com/chatwoot/chatwoot/blob/develop/.env.example - the changes are not taken over either, the error message in the mail log is always there.

      How can I store the desired mailbox in Chatwoot? Thanks in advance for your answer!

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      • Topic has been marked as a question  nebulon nebulon 
      • nebulon
        nebulon Staff last edited by

        Just to update on this, currently the email support in Chatwoot is not tested much, since it has changed a bit over the little time the package was initially made. We have to do a full round of testing with transactional and mailboxes as support channels in the app.

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