Unsolved Individual mailbox (SMTP) data for outgoing e-mails

[syben]

Hello! I would like to configure a custom mailbox for outgoing messages and notifications for Chatwoot. Unfortunately all my attempts have failed.

Chatwoot runs under the domain "chat.app.example.com", the mailbox should be "info@example.com". In Cloudron the domain "app.example.com" is created.

I have made the following attempts:

• Changed the Cloudron settings for Chatwoot by creating the domain "example.com" in Cloudron and successfully deposited the mailbox "info@example.com" in the outgoing mail settings in Cloudron. Then customizing the Cloudron Chatwoot settings under "Email" by specifying "info" and "@example.com". Result: in the Cloudron Mailer Log the error message appears, "info@example.com" is not allowed to send as "chat.app@app.example.com". My configuration is not accepted even after restart.

• Adjusting the "env" file based on https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables or https://github.com/chatwoot/chatwoot/blob/develop/.env.example - the changes are not taken over either, the error message in the mail log is always there.

How can I store the desired mailbox in Chatwoot? Thanks in advance for your answer!

[nebulon]

Just to update on this, currently the email support in Chatwoot is not tested much, since it has changed a bit over the little time the package was initially made. We have to do a full round of testing with transactional and mailboxes as support channels in the app.