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  3. Update not working

Update not working

Scheduled Pinned Locked Moved Solved Support
update
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  • RazielKanosR Offline
    RazielKanosR Offline
    RazielKanos
    wrote on last edited by girish
    #1

    Heyas,

    I started the update but while it was running the browser crashed. Now when i log into the dashboard, i am still on the old version, but if i start the update again i get this error:

    {
    "taskId": "2006",
    "errorMessage": "Task 2006 crashed with code 1",
    "timedOut": false
    }

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    • girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #2

      For the updater, you have to ssh into the server and check the logs at /home/yellowtent/platformdata/logs/tasks/2006.log

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      • RazielKanosR Offline
        RazielKanosR Offline
        RazielKanos
        wrote on last edited by
        #3

        it ends with 2003.log for me but there i found a hint to another log in the updater folder:
        node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node) 2023-06-28T19:30:32 ==> installer: Failed to rebuild, trying again node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node)
        2023-06-28T19:30:37 ==> installer: Failed to rebuild, trying again
        node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node) 2023-06-28T19:30:42 ==> installer: Failed to rebuild, trying again node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node)
        2023-06-28T19:30:47 ==> installer: Failed to rebuild, trying again
        node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node) 2023-06-28T19:30:52 ==> installer: Failed to rebuild, trying again node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node)
        2023-06-28T19:30:57 ==> installer: Failed to rebuild, trying again
        node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node) 2023-06-28T19:31:02 ==> installer: Failed to rebuild, trying again node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node)
        2023-06-28T19:31:07 ==> installer: Failed to rebuild, trying again
        node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node) 2023-06-28T19:31:12 ==> installer: Failed to rebuild, trying again node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node)
        2023-06-28T19:31:17 ==> installer: Failed to rebuild, trying again
        2023-06-28T19:31:22 ==> installer: npm rebuild failed, giving up

        and the 2003 say this at the end:

        2023-06-28T19:31:22.472Z box:shell update code: 1, signal: null
        2023-06-28T19:31:22.480Z box:taskworker Task took 642.082 seconds
        2023-06-28T19:31:22.481Z box:tasks setCompleted - 2003: {"result":null,"error":{"stack":"BoxError: update exited with code 1 signal null\n at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:78:17)\n at ChildProcess.emit (node:events:513:28)\n at Process.ChildProcess._handle.onexit (node:internal/child_process:293:12)","name":"BoxError","reason":"Spawn Error","details":{},"message":"update exited with code 1 signal null","code":1,"signal":null}}
        2023-06-28T19:31:22.481Z box:tasks update 2003: {"percent":100,"result":null,"error":{"stack":"BoxError: update exited with code 1 signal null\n at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:78:17)\n at ChildProcess.emit (node:events:513:28)\n at Process.ChildProcess._handle.onexit (node:internal/child_process:293:12)","name":"BoxError","reason":"Spawn Error","details":{},"message":"update exited with code 1 signal null","code":1,"signal":null}}
        BoxError: update exited with code 1 signal null
        at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:78:17)
        at ChildProcess.emit (node:events:513:28)
        at Process.ChildProcess._handle.onexit (node:internal/child_process:293:12)

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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #4

          @RazielKanos Are you on ubuntu 18.04 ? 7.5 release is not working on Ubuntu 18, you have to upgrade to Ubuntu 20.04. https://docs.cloudron.io/guides/upgrade-ubuntu-20/

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          • girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by
            #5

            https://github.com/nodejs/node/issues/42351 and https://github.com/nodejs/node/issues/43246 are the relevant issues upstream.

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            • girishG girish marked this topic as a question on
            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #6

              This continues in https://forum.cloudron.io/topic/9514/panic-mode-update-failed

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              • girishG girish has marked this topic as solved on
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