Update not working

[RazielKanos]

Heyas,

I started the update but while it was running the browser crashed. Now when i log into the dashboard, i am still on the old version, but if i start the update again i get this error:

{
"taskId": "2006",
"errorMessage": "Task 2006 crashed with code 1",
"timedOut": false
}

[girish]

For the updater, you have to ssh into the server and check the logs at /home/yellowtent/platformdata/logs/tasks/2006.log

[RazielKanos]

it ends with 2003.log for me but there i found a hint to another log in the updater folder:
node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node) 2023-06-28T19:30:32 ==> installer: Failed to rebuild, trying again node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node)
2023-06-28T19:30:37 ==> installer: Failed to rebuild, trying again
node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node) 2023-06-28T19:30:42 ==> installer: Failed to rebuild, trying again node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node)
2023-06-28T19:30:47 ==> installer: Failed to rebuild, trying again
node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node) 2023-06-28T19:30:52 ==> installer: Failed to rebuild, trying again node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node)
2023-06-28T19:30:57 ==> installer: Failed to rebuild, trying again
node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node) 2023-06-28T19:31:02 ==> installer: Failed to rebuild, trying again node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node)
2023-06-28T19:31:07 ==> installer: Failed to rebuild, trying again
node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node) 2023-06-28T19:31:12 ==> installer: Failed to rebuild, trying again node: /lib/x86_64-linux-gnu/libc.so.6: version GLIBC_2.28' not found (required by node)
2023-06-28T19:31:17 ==> installer: Failed to rebuild, trying again
2023-06-28T19:31:22 ==> installer: npm rebuild failed, giving up

and the 2003 say this at the end:

2023-06-28T19:31:22.472Z box:shell update code: 1, signal: null
2023-06-28T19:31:22.480Z box:taskworker Task took 642.082 seconds
2023-06-28T19:31:22.481Z box:tasks setCompleted - 2003: {"result":null,"error":{"stack":"BoxError: update exited with code 1 signal null\n at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:78:17)\n at ChildProcess.emit (node:events:513:28)\n at Process.ChildProcess._handle.onexit (node:internal/child_process:293:12)","name":"BoxError","reason":"Spawn Error","details":{},"message":"update exited with code 1 signal null","code":1,"signal":null}}
2023-06-28T19:31:22.481Z box:tasks update 2003: {"percent":100,"result":null,"error":{"stack":"BoxError: update exited with code 1 signal null\n at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:78:17)\n at ChildProcess.emit (node:events:513:28)\n at Process.ChildProcess._handle.onexit (node:internal/child_process:293:12)","name":"BoxError","reason":"Spawn Error","details":{},"message":"update exited with code 1 signal null","code":1,"signal":null}}
BoxError: update exited with code 1 signal null
at ChildProcess.<anonymous> (/home/yellowtent/box/src/shell.js:78:17)
at ChildProcess.emit (node:events:513:28)
at Process.ChildProcess._handle.onexit (node:internal/child_process:293:12)

[girish]

@RazielKanos Are you on ubuntu 18.04 ? 7.5 release is not working on Ubuntu 18, you have to upgrade to Ubuntu 20.04. https://docs.cloudron.io/guides/upgrade-ubuntu-20/

[girish]

https://github.com/nodejs/node/issues/42351 and https://github.com/nodejs/node/issues/43246 are the relevant issues upstream.

[girish]

This continues in https://forum.cloudron.io/topic/9514/panic-mode-update-failed