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  3. Task Error: Task 11576 crashed with code 1

Task Error: Task 11576 crashed with code 1

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    • M Offline
      M Offline
      manuel
      wrote on last edited by
      #1

      Dear support , last week i changed the backup configuration of my cloudron installation . storage provider is Filesystem.

      After I did that there is one app with error message similar to the one in the title == Task Error: Task 11576 crashed with code 1

      All the apps installed exept that one work well.... but when i try to install a new app, then I get similar message and I then I cannot uninstall the app.

      Any ideas on how to solve this would be very much appreciated .

      Thanks!

      girishG 1 Reply Last reply
      0
      • M manuel

        Dear support , last week i changed the backup configuration of my cloudron installation . storage provider is Filesystem.

        After I did that there is one app with error message similar to the one in the title == Task Error: Task 11576 crashed with code 1

        All the apps installed exept that one work well.... but when i try to install a new app, then I get similar message and I then I cannot uninstall the app.

        Any ideas on how to solve this would be very much appreciated .

        Thanks!

        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #2

        @manuel what is in the app logs ? Also, are you on Ubuntu 18 by any chance?

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        • M Offline
          M Offline
          manuel
          wrote on last edited by
          #3

          @girish I dont manage to connect with the logs in the apps that have the error. yes i am on ubuntu 18, thanks!

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          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #4

            Is the logviewer for that app as mentioned in https://docs.cloudron.io/apps/#log-viewer not working?

            Also have you tried to go to the repair tab for that app in the cloudron dashboard?

            M 1 Reply Last reply
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            • girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #5

              @manuel Most likely the issue is that node version is incorrect? If you run node --version on the server do you see an immediate error ? If so, please follow https://forum.cloudron.io/topic/9506/cloudron-on-18-04-5-glibc_2-28-not-found-required-by-node/12 . That should fix the problem short term. Long term, you need to upgrade Ubuntu to 20.04.

              M 1 Reply Last reply
              1
              • nebulonN nebulon

                Is the logviewer for that app as mentioned in https://docs.cloudron.io/apps/#log-viewer not working?

                Also have you tried to go to the repair tab for that app in the cloudron dashboard?

                M Offline
                M Offline
                manuel
                wrote on last edited by
                #6

                @nebulon said in Task Error: Task 11576 crashed with code 1:

                Is the logviewer for that app as mentioned in https://docs.cloudron.io/apps/#log-viewer not working?

                yes that's correct

                @nebulon said in Task Error: Task 11576 crashed with code 1:

                Also have you tried to go to the repair tab for that app in the cloudron dashboard?

                it does not allow me to click "restart app" nor "enable recovery mode".

                i have also tried to uninstall the app and I get this message

                Task Error
                If a configuration, update, restore or backup action resulted in an error, you can retry the task.

                An error occurred during the uninstall operation: Task Error: Task 11491 crashed with code 1

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                • girishG girish

                  @manuel Most likely the issue is that node version is incorrect? If you run node --version on the server do you see an immediate error ? If so, please follow https://forum.cloudron.io/topic/9506/cloudron-on-18-04-5-glibc_2-28-not-found-required-by-node/12 . That should fix the problem short term. Long term, you need to upgrade Ubuntu to 20.04.

                  M Offline
                  M Offline
                  manuel
                  wrote on last edited by
                  #7

                  @girish said in Task Error: Task 11576 crashed with code 1:

                  If you run node --version on the server do you see an immediate error ?

                  this is what i see

                  node: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.28' not found (required by node)

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                  • nebulonN Offline
                    nebulonN Offline
                    nebulon
                    Staff
                    wrote on last edited by
                    #8

                    This is exactly the nodejs issue. As mentioned in the linked forum post, please run the following commands via ssh on your server:

                    mkdir -p /usr/local/node-16.18.1
                    curl -sL https://nodejs.org/dist/v16.18.1/node-v16.18.1-linux-x64.tar.gz -o /tmp/node.tar.gz
                    tar zxvf /tmp/node.tar.gz --strip-components=1 -C /usr/local/node-16.18.1
                    rm /tmp/node.tar.gz
                    ln -sf /usr/local/node-16.18.1/bin/node /usr/bin/node
                    ln -sf /usr/local/node-16.18.1/bin/npm /usr/bin/npm
                    systemctl restart box
                    
                    M 1 Reply Last reply
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                    • nebulonN nebulon marked this topic as a question on
                    • nebulonN nebulon

                      This is exactly the nodejs issue. As mentioned in the linked forum post, please run the following commands via ssh on your server:

                      mkdir -p /usr/local/node-16.18.1
                      curl -sL https://nodejs.org/dist/v16.18.1/node-v16.18.1-linux-x64.tar.gz -o /tmp/node.tar.gz
                      tar zxvf /tmp/node.tar.gz --strip-components=1 -C /usr/local/node-16.18.1
                      rm /tmp/node.tar.gz
                      ln -sf /usr/local/node-16.18.1/bin/node /usr/bin/node
                      ln -sf /usr/local/node-16.18.1/bin/npm /usr/bin/npm
                      systemctl restart box
                      
                      M Offline
                      M Offline
                      manuel
                      wrote on last edited by
                      #9

                      @nebulon thanks a millio! it works now, i am going to proceed with the update to the ubuntu 20.04.

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                      • nebulonN nebulon has marked this topic as solved on
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