I am setting up a team, that's basically spread around the world, so a team chat solution makes sense. The "office" will be Nextcloud, so I am currently wondering which solution I should pick, Mattermost or Matrix. I am tending to pick Matrix, but some others gave the advice to go for Mattermost, so I am torn... what would you pick, and why?
Seriously, you seem to be stopped between two choices, however I'd say for the response that it depends on what you need and want to accomplish with such tool.
What kind of team?
What will this team do?
What will they need to do it?
What's the main meaning for this communication channel?
What information will be exchanged, what format?
Will this be a BIG team, medium, small...
There's a lot of tools available in Nextcloud for team work already, won't they be sufficient, like Talk for example.
Another thing to consider, will this be used on your website as well, for support, for answering visitors?
Did you check Chatwoot?
Did you check RocketChat?
Hope that helps on your way
The "office" will be Nextcloud
I which case I agree with others here that in the first instance you should just give Nextcloud Talk a try. It works pretty well, is nicely integrated with the rest of Nextcloud and is constantly getting improved.
But if I had to choose between Mattermost and Matrix/ Element I'd choose Matrix/ Element because afaik:
- the community open source version of Mattermost has no permissions system and so anyone can change/ delete anything about any channel
- Matrix/ Element is fully open source and pretty cutting edge. It can be a bit harder to get started with but once you're in it works great.
the community open source version of Mattermost has no permissions system and so anyone can change/ delete anything about any channel
Matrix/ Element is fully open source and pretty cutting edge. It can be a bit harder to get started with but once you're in it works great.
That's quite useful. I was also thinking about Matrix because other people can join without the need to create an account. And you don't want others to mess with your stuff
I think I'll go with Nextcloud Talk and Matrix than
Also, keep in mind that it's easier to administer NC Talk than any of the other apps. I use both Matrix/Element & NC Talk. To keep it short. Talk is simple and it just works. No complex settings to worry about or anything that might give you a headache. Matrix is great too but with an added level of complexity that gives you more features like spaces where you can create subsections within your community. I have all rooms/chats encrypted and when a user logs in from a new device or from the web, they have to enter their decryption key to unlock chat history to avoid the red ! notification both for that user and everyone else in that chatroom. I also have it set where a user has to be verified for that extra security. For a large community, this could mean a lot of admin work and hassle for the regular user. I guess you could run unencrypted rooms but that kinda defeats the purpose of Matrix which is why I also use Talk for chitchats.
I think element & matrix has the potential to be better than mattermost, but where element and matrix lack in features but have more stability mattermost has boards, playbooks and much more including lots of apps to help run an office, very close to Slack. The only issue we have is mattermost can be buggy, temperamental and resource hog, but running what I run on my mattermost server is the reason why my install of mattermost likes a lot of RAM.
We have tried a few for our Animal Rescue.
- Rocket Chat
- Matrix + Element
Out of all of them, we have had the most success from Mattermost. We use it in replacement of Slack.
We use boards on Mattermost for tasks and department task management. We use playbooks to do inductions and training. Lots of plugins and the ability to make your own.
Mattermost apps are good as well, The mobile apps let you record video messages and post them, and there are badges and all sorts.
The commands are good for novices, as when you select a command it gives you the next available so very easy and simple to use for newbies.
Jitsi for remote meetings and more.
Here is a screenshot for you to see how we use it.