Cloudron not reachable Ubuntu 18.04.6 LTS

[savity]

Distributor ID: Ubuntu
Description: Ubuntu 18.04.6 LTS
Release: 18.04
Codename: bionic

This is the Error any suggestions what i could do ?

2023-09-04T17:36:21.639Z box:updater Update failed with error. { message: 'Task 5170 crashed with code 1', code: 'crashed' }

cat /home/yellowtent/platformdata/logs/box.log

2023-09-04T17:34:59.465Z box:shell startTask (stderr): node: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.28' not found (required by node)

2023-09-04T17:34:59.466Z box:shell startTask (stderr): Finished with result: exit-code

2023-09-04T17:34:59.466Z box:shell startTask (stderr): Main processes terminated with: code=exited/status=1

2023-09-04T17:34:59.467Z box:shell startTask (stderr): Service runtime: 6ms

2023-09-04T17:34:59.467Z box:shell startTask (stdout): Service box-task-5169 failed to run

2023-09-04T17:34:59.472Z box:shell startTask (stdout): Service box-task-5169 finished with exit code 1

2023-09-04T17:34:59.472Z box:shell startTask code: 1, signal: null
2023-09-04T17:34:59.473Z box:tasks startTask: 5169 completed with code 1
2023-09-04T17:34:59.475Z box:tasks setCompleted - 5169: {"error":{"message":"Task 5169 crashed with code 1","code":"crashed"}}
2023-09-04T17:34:59.475Z box:tasks update 5169: {"percent":100,"error":{"message":"Task 5169 crashed with code 1","code":"crashed"}}
2023-09-04T17:34:59.476Z box:tasks startTask: 5169 done. error: { message: 'Task 5169 crashed with code 1', code: 'crashed' }
2023-09-04T17:35:00.006Z box:apphealthmonitor app health: 0 running / 0 stopped / 2 unresponsive
2023-09-04T17:35:00.458Z box:shell startTask (stdout): 0 (process group ID) old priority 0, new priority 0

2023-09-04T17:35:06.868Z box:shell support spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/remotesupport.sh is-enabled /home/cloudron-support/.ssh/authorized_keys
2023-09-04T17:35:06.882Z box:shell support (stderr): grep: /home/cloudron-support/.ssh/authorized_keys: No such file or directory

2023-09-04T17:35:06.882Z box:shell support (stdout): false

2023-09-04T17:35:10.004Z box:apphealthmonitor app health: 0 running / 0 stopped / 2 unresponsive
2023-09-04T17:35:20.004Z box:apphealthmonitor app health: 0 running / 0 stopped / 2 unresponsive
2023-09-04T17:35:30.004Z box:apphealthmonitor app health: 0 running / 0 stopped / 2 unresponsive
2023-09-04T17:35:40.007Z box:apphealthmonitor app health: 0 running / 0 stopped / 2 unresponsive
2023-09-04T17:35:50.004Z box:apphealthmonitor app health: 0 running / 0 stopped / 2 unresponsive
2023-09-04T17:36:00.005Z box:updatechecker checkBoxUpdates: checking for updates
2023-09-04T17:36:00.013Z box:apphealthmonitor app health: 0 running / 0 stopped / 2 unresponsive
2023-09-04T17:36:01.260Z box:updatechecker checkBoxUpdates: Skipping notification of box update 7.5.2 as user was already notified
2023-09-04T17:36:01.260Z box:updatechecker checkAppUpdates: checking for updates
2023-09-04T17:36:10.007Z box:apphealthmonitor app health: 0 running / 0 stopped / 2 unresponsive
2023-09-04T17:36:20.004Z box:apphealthmonitor app health: 0 running / 0 stopped / 2 unresponsive
2023-09-04T17:36:21.560Z box:locker Acquired : box_update
2023-09-04T17:36:21.563Z box:tasks startTask - starting task 5170 with options {"timeout":72000000,"nice":15,"memoryLimit":800}. logs at /home/yellowtent/platformdata/logs/tasks/5170.log
2023-09-04T17:36:21.563Z box:shell startTask spawn: /usr/bin/sudo -S -E /home/yellowtent/box/src/scripts/starttask.sh 5170 /home/yellowtent/platformdata/logs/tasks/5170.log 15 800
2023-09-04T17:36:21.623Z box:shell startTask (stderr): Running as unit: box-task-5170.service

2023-09-04T17:36:21.629Z box:shell startTask (stderr): node: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.28' not found (required by node)

2023-09-04T17:36:21.631Z box:shell startTask (stderr): Finished with result: exit-code

2023-09-04T17:36:21.631Z box:shell startTask (stderr): Main processes terminated with: code=exited/status=1

2023-09-04T17:36:21.631Z box:shell startTask (stderr): Service runtime: 5ms

2023-09-04T17:36:21.631Z box:shell startTask (stdout): Service box-task-5170 failed to run

2023-09-04T17:36:21.636Z box:shell startTask (stdout): Service box-task-5170 finished with exit code 1

2023-09-04T17:36:21.637Z box:shell startTask code: 1, signal: null
2023-09-04T17:36:21.637Z box:tasks startTask: 5170 completed with code 1
2023-09-04T17:36:21.638Z box:tasks setCompleted - 5170: {"error":{"message":"Task 5170 crashed with code 1","code":"crashed"}}
2023-09-04T17:36:21.638Z box:tasks update 5170: {"percent":100,"error":{"message":"Task 5170 crashed with code 1","code":"crashed"}}
2023-09-04T17:36:21.639Z box:locker Released : box_update
2023-09-04T17:36:21.639Z box:updater Update failed with error. { message: 'Task 5170 crashed with code 1', code: 'crashed' }


box-task-5132.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5132 /home/yellowtent/platformdata/logs/tasks/5132.log
box-task-5133.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5133 /home/yellowtent/platformdata/logs/tasks/5133.log
box-task-5134.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5134 /home/yellowtent/platformdata/logs/tasks/5134.log
box-task-5135.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5135 /home/yellowtent/platformdata/logs/tasks/5135.log
box-task-5136.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5136 /home/yellowtent/platformdata/logs/tasks/5136.log
box-task-5137.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5137 /home/yellowtent/platformdata/logs/tasks/5137.log
box-task-5138.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5138 /home/yellowtent/platformdata/logs/tasks/5138.log
box-task-5139.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5139 /home/yellowtent/platformdata/logs/tasks/5139.log
box-task-5140.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5140 /home/yellowtent/platformdata/logs/tasks/5140.log
box-task-5141.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5141 /home/yellowtent/platformdata/logs/tasks/5141.log
box-task-5142.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5142 /home/yellowtent/platformdata/logs/tasks/5142.log
box-task-5143.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5143 /home/yellowtent/platformdata/logs/tasks/5143.log
box-task-5144.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5144 /home/yellowtent/platformdata/logs/tasks/5144.log
box-task-5145.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5145 /home/yellowtent/platformdata/logs/tasks/5145.log
box-task-5146.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5146 /home/yellowtent/platformdata/logs/tasks/5146.log
box-task-5147.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5147 /home/yellowtent/platformdata/logs/tasks/5147.log
box-task-5148.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5148 /home/yellowtent/platformdata/logs/tasks/5148.log
box-task-5149.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5149 /home/yellowtent/platformdata/logs/tasks/5149.log
box-task-5150.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5150 /home/yellowtent/platformdata/logs/tasks/5150.log
box-task-5151.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5151 /home/yellowtent/platformdata/logs/tasks/5151.log
box-task-5152.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5152 /home/yellowtent/platformdata/logs/tasks/5152.log
box-task-5153.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5153 /home/yellowtent/platformdata/logs/tasks/5153.log
box-task-5154.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5154 /home/yellowtent/platformdata/logs/tasks/5154.log
box-task-5155.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5155 /home/yellowtent/platformdata/logs/tasks/5155.log
box-task-5156.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5156 /home/yellowtent/platformdata/logs/tasks/5156.log
box-task-5157.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5157 /home/yellowtent/platformdata/logs/tasks/5157.log
box-task-5158.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5158 /home/yellowtent/platformdata/logs/tasks/5158.log
box-task-5159.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5159 /home/yellowtent/platformdata/logs/tasks/5159.log
box-task-5160.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5160 /home/yellowtent/platformdata/logs/tasks/5160.log
box-task-5161.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5161 /home/yellowtent/platformdata/logs/tasks/5161.log
box-task-5162.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5162 /home/yellowtent/platformdata/logs/tasks/5162.log
box-task-5163.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5163 /home/yellowtent/platformdata/logs/tasks/5163.log
box-task-5164.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5164 /home/yellowtent/platformdata/logs/tasks/5164.log
box-task-5165.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5165 /home/yellowtent/platformdata/logs/tasks/5165.log
box-task-5166.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5166 /home/yellowtent/platformdata/logs/tasks/5166.log
box-task-5167.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5167 /home/yellowtent/platformdata/logs/tasks/5167.log
box-task-5168.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5168 /home/yellowtent/platformdata/logs/tasks/5168.log
box-task-5169.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5169 /home/yellowtent/platformdata/logs/tasks/5169.log
box-task-5170.service loaded failed failed /home/yellowtent/box/src/scripts/../taskworker.js 5170 /home/yellowtent/platformdata/logs/tasks/5170.log

[necrevistonnezr]

Ubuntu 18.04 is not supported

[savity]

so a inplace upgrade to Ubuntu 20 solves the issue? I am not really sure about that

[BrutalBirdie]

Yes you need to upgrade to Ubuntu 20 https://docs.cloudron.io/guides/upgrade-ubuntu-20/

[jdaviescoates]

@BrutalBirdie said in Cloudron not reachable Ubuntu 18.04.6 LTS:

Yes you need to upgrade to Ubuntu 20 https://docs.cloudron.io/guides/upgrade-ubuntu-20/

Either that or migrate the whole server to one with a newer version of Ubuntu https://docs.cloudron.io/backups/#move-cloudron-to-another-server

[savity]

Done Thanks!