I ran into an issue with the Gitlab redis server hanging. Restarting redis and changing allocated memory didn't resolve it, so I uninstalled the app with the intention of restoring it to get a fresh install of redis.
I then followed these steps https://docs.cloudron.io/backups/#restore-app to restore the app.
Restoring completes without error, but then when I go to the GitLab login page I get this error as soon as it loads: "No authentication methods configured."
To prep for restoring an app from an imported backup we must install the app first from the app store. I made sure to install the same version from the app store that matches the backup. I also tried installing the app and preforming an import restore several times. I even tried with installing with "Leave user management to the app" and the "Allow all users from this Cloudron" options. When using cloudron I get the option to authenticate with my cloudron account but once I sign in, I get a 500 error.
I then started manually checking the postgres tables, and noticed that all the tables are empty. So it would appear that the DB restore didn't work. Or the DB backups aren't working. The backup tar.gz is ~500MB so I doubt that's the issue.
Platform Version: v8.3.2 (Ubuntu 24.04.2 LTS)
Vendor: Xen
Product: HVM domU
CPU: 16 Core "Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz"
Memory: 37.82 GB RAM & 8.59 GB Swap
Uptime: 13 days
App Title and Version: GitLab 18.0.4
Package Version: com.gitlab.cloudronapp@1.104.4
Backup file: app_gitlab.tcloud.dev_v1.104.4.tar.gz.enc