I would suggest this workflow:

have the volunteer form app sent to the freescout email address use this setting: manage > settings > general > emails to customers > conversation history > do not include previous messages use this setting: mailbox settings > edit mailbox > aliases > allow to reply from aliases (also, add all staff emails separated by a comma ex: user1@email.com,user2@email.com, etc.) in your user profile settings > see screenshot below for settings that I use. I get a copy of the emails on my phone so I can reply when I'm on the go.

image.png

my customer don't see any ticket numbers and I can reply from my phone without having previous convos show up in the replies. I would recommend setting up an auto-reply in the mailbox settings, so customers know their message was received and when to expect a reply back.

@xboxhaxorz

Does Chatwoot have a setting to not mark fetched emails as read? If not, the only other solution I can think of is forwarding incoming emails in Gmail to another mailbox and having Chatwoot and Freescout fetch from separate mailboxes.

@xboxhaxorz The default is

Username: admin@cloudron.local
Password: changeme123

You will find these instructions at:

65d87fae-de5b-438f-9a56-1f2d60879b9a-image.png

Sorry for the noise. I am not quite sure what I made differently before, but while I am 100% I got the sendmail error with the smtp option selected, after redoing it is working now for me as well.

Case closed.

Ah ok. @vadim we use freescout as our primary support tool , can say it is very good and stable (been using it over 6 years now).

haha. Shame on me. I never saw that there was a checkbox 🙂

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@im-fabian I think that behavior is fairly common in all apps. When users get removed from a directory, they don't get removed in the app itself on a sync. This is because there may be data specific to the user and (for the app) it's not clear what needs to be done . For example, maybe freescout has some tickets assigned to a delete user. What should it do? Assign to someone else/orphan them etc.

This fix is now part of the latest package release.

@imc67 We use apache, so the next update will fix it.

@humptydumpty It's a taste of the future. Get ready to have some CBDC linked to some DNA ID all justified as an upgraded "I am not a robot" captchya. The internet is not reality. 🫥

Ah ok, thanks a lot. I have overlooked this.

@ccfu I think LAMP would be the best first step. Afterwards, you can move it to FreeScout app proper.

@girish Thank you 🙏, this solved the issue.

Finally got a response upstream but it’s a dead end.

Unfortunately there is no such possibility and no plans to implement it.

Thank you, I found it (at another place, not where I thought it is)! 🙂

Everything working great now. Thanks everyone.

@nebulon Thank you so much, fixed on my side also!