Chatwoot 4.0.2 is a beta release candidate

[girish]

@sparkwise good catch . It looks like it is not marked as "prerelease" on Github - https://github.com/chatwoot/chatwoot/releases . I will revert the release for the moment.

[andreasdueren]

Maybe related to this: I noticed that E-Mail parsing stopped working at some point. Will roll back to a backup prior to the automatic upgrade. These are the errors in the log:

Mar 15 11:48:22 I, [2025-03-15T10:48:22.604337 #26] INFO -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53] Processing Email from: ADDRESS REMOVED : inbox 1 : message_id ADDRESS REMOVED
Mar 15 11:48:22 I, [2025-03-15T10:48:22.626591 #26] INFO -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53] Enqueued Avatar::AvatarFromGravatarJob (Job ID: e2b3a98b-2fd5-41c5-8003-2c79796b4e84) to Sidekiq(low) at 2025-03-15 10:48:52 UTC with arguments: #<GlobalID:0x0000722aac225710 @uri=#<URI::GID gid://chatwoot/Contact/34595>>, "ADDRESS REMOVED"
Mar 15 11:48:22 I, [2025-03-15T10:48:22.634275 #26] INFO -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53] [MailboxHelper] Contact created with ID: 34595 for inbox with ID: 1
Mar 15 11:48:22 E, [2025-03-15T10:48:22.644055 #26] ERROR -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53] PG::NotNullViolation: ERROR: null value in column "display_id" of relation "conversations" violates not-null constraint
Mar 15 11:48:22 DETAIL: Failing row contains (15656, 2, 1, 0, null, 2025-03-15 10:48:22.639327, 2025-03-15 10:48:22.639327, 34595, null, null, null, {"source": "email", "in_reply_to": null, "initiated_at": {"times..., 38058, 091c6023-c40d-4f9e-a1a2-5194df184209, null, 2025-03-15 10:48:22.605472, null, null, null, {}, null, null, null, null, 2025-03-15 10:48:22.639327, null).
Mar 15 11:48:22 2025-03-15T10:48:22Z
Mar 15 11:48:22 E, [2025-03-15T10:48:22.644207 #26] ERROR -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53]
Mar 15 11:48:22 Email dropped: ["ADDRESS REMOVED"] and message_source_id: ADDRESS REMOVED
Mar 15 11:48:22 I, [2025-03-15T10:48:22.644413 #26] INFO -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53] Processing Email from: ADDRESS REMOVED : inbox 1 : message_id ADDRESS REMOVED
Mar 15 11:48:22 I, [2025-03-15T10:48:22.666879 #26] INFO -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53] Enqueued Avatar::AvatarFromGravatarJob (Job ID: 8093629f-d30a-4aa9-9a35-90b636781568) to Sidekiq(low) at 2025-03-15 10:48:52 UTC with arguments: #<GlobalID:0x0000722aac998d80 @uri=#<URI::GID gid://chatwoot/Contact/34596>>, "ADDRESS REMOVED"
Mar 15 11:48:22 I, [2025-03-15T10:48:22.674606 #26] INFO -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53] [MailboxHelper] Contact created with ID: 34596 for inbox with ID: 1
Mar 15 11:48:22 E, [2025-03-15T10:48:22.684868 #26] ERROR -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53] PG::NotNullViolation: ERROR: null value in column "display_id" of relation "conversations" violates not-null constraint
Mar 15 11:48:22 DETAIL: Failing row contains (15657, 2, 1, 0, null, 2025-03-15 10:48:22.680143, 2025-03-15 10:48:22.680143, 34596, null, null, null, {"source": "email", "in_reply_to": null, "initiated_at": {"times..., 38059, 312ca8cb-0e7b-4da2-be3e-a7b2b6628792, null, 2025-03-15 10:48:22.645482, null, null, null, {}, null, null, null, null, 2025-03-15 10:48:22.680143, null).
Mar 15 11:48:22 2025-03-15T10:48:22Z
Mar 15 11:48:22 E, [2025-03-15T10:48:22.685034 #26] ERROR -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53]
Mar 15 11:48:22 Email dropped: ["ADDRESS REMOVED"] and message_source_id: ADDRESS REMOVED
Mar 15 11:48:22 I, [2025-03-15T10:48:22.685277 #26] INFO -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53] Processing Email from: ADDRESS REMOVED : inbox 1 : message_id ADDRESS REMOVED
Mar 15 11:48:22 E, [2025-03-15T10:48:22.696427 #26] ERROR -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53] PG::NotNullViolation: ERROR: null value in column "display_id" of relation "conversations" violates not-null constraint
Mar 15 11:48:22 DETAIL: Failing row contains (15658, 2, 1, 0, null, 2025-03-15 10:48:22.693622, 2025-03-15 10:48:22.693622, 26902, null, null, null, {"source": "email", "in_reply_to": null, "initiated_at": {"times..., 26951, 90a70136-9e4e-4228-8722-4b736272a742, null, 2025-03-15 10:48:22.686238, null, null, null, {}, null, null, null, null, 2025-03-15 10:48:22.693622, null).
Mar 15 11:48:22 2025-03-15T10:48:22Z
Mar 15 11:48:22 E, [2025-03-15T10:48:22.696538 #26] ERROR -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53]
Mar 15 11:48:22 Email dropped: ["ADDRESS REMOVED"] and message_source_id: ADDRESS REMOVED
Mar 15 11:48:22 I, [2025-03-15T10:48:22.696739 #26] INFO -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53] Processing Email from: ADDRESS REMOVED : inbox 1 : message_id ADDRESS REMOVED
Mar 15 11:48:22 E, [2025-03-15T10:48:22.715174 #26] ERROR -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53] PG::NotNullViolation: ERROR: null value in column "display_id" of relation "conversations" violates not-null constraint
Mar 15 11:48:22 DETAIL: Failing row contains (15659, 2, 1, 0, null, 2025-03-15 10:48:22.710946, 2025-03-15 10:48:22.710946, 26902, null, null, null, {"source": "email", "in_reply_to": null, "initiated_at": {"times..., 26951, af8b0c41-df9c-4024-9358-e62d5d53b314, null, 2025-03-15 10:48:22.697614, null, null, null, {}, null, null, null, null, 2025-03-15 10:48:22.710946, null).
Mar 15 11:48:22 2025-03-15T10:48:22Z
Mar 15 11:48:22 E, [2025-03-15T10:48:22.715305 #26] ERROR -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53]
Mar 15 11:48:22 Email dropped: ["ADDRESS REMOVED"] and message_source_id: ADDRESS REMOVED Mar 15 11:48:22 I, [2025-03-15T10:48:22.715595 #26] INFO -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53] Performed Inboxes::FetchImapEmailsJob (Job ID: b146536f-4a34-4634-b535-43dfd0279a53) from Sidekiq(scheduled_jobs) in 890.43ms
Mar 15 11:48:30 I, [2025-03-15T10:48:30.073724 #25] INFO -- : [f727cbff-ddd4-43b5-879e-c54ae4bbb140] Started GET "/" for 172.18.0.1 at 2025-03-15 10:48:30 +0000
Mar 15 11:48:30 I, [2025-03-15T10:48:30.078067 #25] INFO -- : [f727cbff-ddd4-43b5-879e-c54ae4bbb140] Processing by DashboardController#index as HTML
Mar 15 11:48:30 I, [2025-03-15T10:48:30.121534 #25] INFO -- : [f727cbff-ddd4-43b5-879e-c54ae4bbb140] Rendered dashboard/index.html.erb within layouts/vueapp (Duration: 0.0ms | Allocations: 4)
Mar 15 11:48:30 I, [2025-03-15T10:48:30.125175 #25] INFO -- : [f727cbff-ddd4-43b5-879e-c54ae4bbb140] Rendered layout layouts/vueapp.html.erb (Duration: 3.7ms | Allocations: 4217)
Mar 15 11:48:30 I, [2025-03-15T10:48:30.125391 #25] INFO -- : [f727cbff-ddd4-43b5-879e-c54ae4bbb140] Completed 200 OK in 47ms (Views: 4.0ms | ActiveRecord: 4.5ms | Allocations: 20800)
Mar 15 11:48:33 I, [2025-03-15T10:48:33.860684 #25] INFO -- : RoomChannel#update_presence
Mar 15 11:48:40 I, [2025-03-15T10:48:40.087442 #25] INFO -- : [db8cee19-1cfb-426e-a056-7f4f12a6511f] Started GET "/" for 172.18.0.1 at 2025-03-15 10:48:40 +0000
Mar 15 11:48:40 I, [2025-03-15T10:48:40.093192 #25] INFO -- : [db8cee19-1cfb-426e-a056-7f4f12a6511f] Processing by DashboardController#index as HTML
Mar 15 11:48:40 I, [2025-03-15T10:48:40.149137 #25] INFO -- : [db8cee19-1cfb-426e-a056-7f4f12a6511f] Rendered dashboard/index.html.erb within layouts/vueapp (Duration: 0.0ms | Allocations: 4)
Mar 15 11:48:40 I, [2025-03-15T10:48:40.153162 #25] INFO -- : [db8cee19-1cfb-426e-a056-7f4f12a6511f] Rendered layout layouts/vueapp.html.erb (Duration: 4.1ms | Allocations: 4217)
Mar 15 11:48:40 I, [2025-03-15T10:48:40.153405 #25] INFO -- : [db8cee19-1cfb-426e-a056-7f4f12a6511f] Completed 200 OK in 59ms (Views: 4.4ms | ActiveRecord: 12.8ms | Allocations: 20800)
Mar 15 11:48:50 I, [2025-03-15T10:48:50.070926 #25] INFO -- : [41eeb43b-62d7-4fc9-9b20-210298d8e514] Started GET "/" for 172.18.0.1 at 2025-03-15 10:48:50 +0000
Mar 15 11:48:50 I, [2025-03-15T10:48:50.077099 #25] INFO -- : [41eeb43b-62d7-4fc9-9b20-210298d8e514] Processing by DashboardController#index as HTML
Mar 15 11:48:50 I, [2025-03-15T10:48:50.133155 #25] INFO -- : [41eeb43b-62d7-4fc9-9b20-210298d8e514] Rendered dashboard/index.html.erb within layouts/vueapp (Duration: 0.0ms | Allocations: 4)
Mar 15 11:48:50 I, [2025-03-15T10:48:50.136705 #25] INFO -- : [41eeb43b-62d7-4fc9-9b20-210298d8e514] Rendered layout layouts/vueapp.html.erb (Duration: 3.6ms | Allocations: 4217)
Mar 15 11:48:50 I, [2025-03-15T10:48:50.136972 #25] INFO -- : [41eeb43b-62d7-4fc9-9b20-210298d8e514] Completed 200 OK in 60ms (Views: 3.9ms | ActiveRecord: 7.8ms | Allocations: 20800)
Mar 15 11:48:53 I, [2025-03-15T10:48:53.861787 #25] INFO -- : RoomChannel#update_presence
Mar 15 11:48:57 I, [2025-03-15T10:48:57.590921 #26] INFO -- : [ActiveJob] [Avatar::AvatarFromGravatarJob] [3f180368-8e43-458c-808c-69cfa2e42625] Skipping Avatar::AvatarFromGravatarJob with [{"_aj_globalid"=>"gid://chatwoot/Contact/34594"}, "ADDRESS REMOVED"] because of ActiveJob::DeserializationError (Error while trying to deserialize arguments: Couldn't find Contact with 'id'=34594)
Mar 15 11:48:57 E, [2025-03-15T10:48:57.591662 #26] ERROR -- : [ActiveJob] [Avatar::AvatarFromGravatarJob] [3f180368-8e43-458c-808c-69cfa2e42625] Discarded Avatar::AvatarFromGravatarJob due to a ActiveJob::DeserializationError.
Mar 15 11:48:57 I, [2025-03-15T10:48:57.591985 #26] INFO -- : [ActiveJob] [Avatar::AvatarFromGravatarJob] [3f180368-8e43-458c-808c-69cfa2e42625] Performed Avatar::AvatarFromGravatarJob (Job ID: 3f180368-8e43-458c-808c-69cfa2e42625) from Sidekiq(low) in 2.69ms
Mar 15 11:48:57 I, [2025-03-15T10:48:57.594123 #26] INFO -- : [ActiveJob] [Avatar::AvatarFromGravatarJob] [e2b3a98b-2fd5-41c5-8003-2c79796b4e84] Skipping Avatar::AvatarFromGravatarJob with [{"_aj_globalid"=>"gid://chatwoot/Contact/34595"}, "ADDRESS REMOVED"] because of ActiveJob::DeserializationError (Error while trying to deserialize arguments: Couldn't find Contact with 'id'=34595)
Mar 15 11:48:57 E, [2025-03-15T10:48:57.594212 #26] ERROR -- : [ActiveJob] [Avatar::AvatarFromGravatarJob] [e2b3a98b-2fd5-41c5-8003-2c79796b4e84] Discarded Avatar::AvatarFromGravatarJob due to a ActiveJob::DeserializationError.
Mar 15 11:48:57 I, [2025-03-15T10:48:57.594270 #26] INFO -- : [ActiveJob] [Avatar::AvatarFromGravatarJob] [e2b3a98b-2fd5-41c5-8003-2c79796b4e84] Performed Avatar::AvatarFromGravatarJob (Job ID: e2b3a98b-2fd5-41c5-8003-2c79796b4e84) from Sidekiq(low) in 3.0ms
Mar 15 11:48:57 I, [2025-03-15T10:48:57.595058 #26] INFO -- : [ActiveJob] [Avatar::AvatarFromGravatarJob] [8093629f-d30a-4aa9-9a35-90b636781568] Skipping Avatar::AvatarFromGravatarJob with [{"_aj_globalid"=>"gid://chatwoot/Contact/34596"}, "ADDRESS REMOVED"] because of ActiveJob::DeserializationError (Error while trying to deserialize arguments: Couldn't find Contact with 'id'=34596)
Mar 15 11:48:57 E, [2025-03-15T10:48:57.595112 #26] ERROR -- : [ActiveJob] [Avatar::AvatarFromGravatarJob] [8093629f-d30a-4aa9-9a35-90b636781568] Discarded Avatar::AvatarFromGravatarJob due to a ActiveJob::DeserializationError.
Mar 15 11:48:57 I, [2025-03-15T10:48:57.595160 #26] INFO -- : [ActiveJob] [Avatar::AvatarFromGravatarJob] [8093629f-d30a-4aa9-9a35-90b636781568] Performed Avatar::AvatarFromGravatarJob (Job ID: 8093629f-d30a-4aa9-9a35-90b636781568) from Sidekiq(low) in 2.83ms
Mar 15 11:49:00 I, [2025-03-15T10:49:00.097572 #25] INFO -- : [1cecfba5-ea76-4990-a563-666ffc92685c] Started GET "/" for 172.18.0.1 at 2025-03-15 10:49:00 +0000

[andreasdueren]

Actually, rolling back didn't work. Looks like because of the postgresql update.

[fbartels]

This made me look into my chatwoot instance and it also looks to be broken. Need to do some further investigation, but a rollback of the app results in an error.

[andreasdueren]

@girish any idea what is causing this?

[girish]

@andreasdueren said in Chatwoot 4.0.2 is a beta release candidate:

Mar 15 11:48:22 E, [2025-03-15T10:48:22.644055 #26] ERROR -- : [ActiveJob] [Inboxes::FetchImapEmailsJob] [b146536f-4a34-4634-b535-43dfd0279a53] PG::NotNullViolation: ERROR: null value in column "display_id" of relation "conversations" violates not-null constraint

This seems like some error in the app.

[girish]

@andreasdueren did you try deleting/updating/resaving the inbox configuration ? It looks like something is null when it shouldn't be.

[andreasdueren]

@girish Yes I updated/resaved the inbox configuration various times. I don't really want to delete the whole inbox because then I would loose all my custom data like private comments and outwards communication. I'll try to add another one and see if that works.

[andreasdueren]

@andreasdueren said in Chatwoot 4.0.2 is a beta release candidate:

I'll try to add another one and see if that works.

Didn't seem to work either

[andreasdueren]

I believe I solved this.

1. My system was creating contacts for incoming emails
2. When trying to create conversations, it failed with: null value in column "display_id" violates not-null constraint
3. This caused all emails to be dropped

How I fixed it:

1. I checked for the sequence in PostgreSQL:

   SELECT last_value FROM conversations_display_id_seq;
   

   Got error: relation "conversations_display_id_seq" does not exist

2. I checked available sequences and found only:

   • conversation_participants_id_seq
   • conversations_id_seq

3. I created the missing sequence:

   CREATE SEQUENCE conversations_display_id_seq;
   

4. I linked it to the conversations table:

   ALTER TABLE conversations ALTER COLUMN display_id SET DEFAULT nextval('conversations_display_id_seq');
   

5. I initialized it with current data:

   SELECT setval('conversations_display_id_seq', (SELECT COALESCE(MAX(display_id), 1) FROM conversations), false);
   

6. Then I restarted my Chatwoot app to apply these changes.

7. Seems to all work now.

[fbartels]

@andreasdueren thanks for the step by step. I did not have time to really dive into this from my side, but this seems to have done the trick.

[joseph]

@andreasdueren great write up. I am curious how you came to find such database details? Did you guess your way or is there some upstream issue to track?

[andreasdueren]

@Joseph Asked Claude to help me troubleshoot lol. Apparently this is a common PostgreSQL sequence issues in Rails applications.

[joseph]

@andreasdueren oh good idea. I have been using mistral so far. should check out claude