Email sending issue again (Was: URGENT)

[mmtrade]

@joseph i have sent it. You can check it

I just want to know what the issue might be

[mmtrade]

Everything seems okay... I do not know why it automatically refused connection. Each time this happens I try to change the domain and the IP. But I cannot seem to understand why this keeps repeating itself.

I need to know so I can understand the way forward on this. I have sent the logs as requested

[joseph]

@mmtrade thanks, received . So the issue is that Haraka (the SMTP server) keeps crashing . I suspect this is because the mail queue is corrupt. You can clear it using the commands at https://docs.cloudron.io/email/#haraka-queue-corruption . Can you run the commands there via SSH and let us know if it works after that ?

[mmtrade]

@joseph it worked but why does it keep crashing?

anything I can do to improve it here??

[joseph]

@mmtrade Are you already on Cloudron 8.3 ? It helps if you have the latest Haraka so that we can debug productively .

If this happens again, can you send a mail to support@cloudron.io and we have to debug it in your instance. It's some Haraka bug . We have to make an issue upstream and possibly provide a patch.

[mmtrade]

@joseph It happened again and i have to restart it again

[joseph]

@mmtrade maybe you can create a copy of the files in the mail queue when it dies like this and send it to us?

[mmtrade]

@joseph i sent it to your email. you can check. when you restart it starts woking and you just test with 50emails and it will stop.

there seems to be a problem and i do not know why it keep crashing

[mmtrade]

@joseph any update on this?

[mmtrade]

@joseph I had to restart it again

once i do restart it it will start working fine.. can you check what and why the bug is affecting this?

[nebulon]

@mmtrade we only provide best-effort support through the forum. If you need more timely and direct support, we have a subscription plan for this.

[scooke]

@nebulon said in Email sending issue again (Was: URGENT):

we only provide best-effort support through the forum. If you need more timely and direct support, we have a subscription plan for this.

SERIOUSLY.

[girish]

@mmtrade We found the issue. I have raised an issue and submitted a PR to haraka - https://github.com/haraka/Haraka/issues/3455

[mmtrade]

@girish OK. good to know. I have seen it and i even commented on this on github

[girish]

@mmtrade once upstream merges, we will make a new mail container image that should fix the problem. I think haraka maintainers are in US timezone..

[mmtrade]

@girish @joseph @nebulon this issue is still here

maybe what you sent was not worked on

the buy is very bad and nothing is working on this cloudrron

[d19dotca]

@mmtrade The fix was just merged less than 8 hours ago by the Haraka maintainers (outside of Cloudron's control). Give everyone a reasonable amount of time, and I'm sure it will be ready soon.

[girish]

I have made a new build of mail container.

IMPORTANT: Do not apply this fix unless you are affected by this . The new mail container passes tests but it also contains a new Haraka release.

• Edit /home/yellowtent/box/src/infra_version.js . Change the mail container image to registry.docker.com/cloudron/mail:3.16.1@sha256:900b7f55a74a289568c501cd873c24738d424e24f005c3c49cf76a26c296ec22
• systemctl restart box

[mmtrade]

@girish Is it not commendable that i actually saw a problem that was there that nobody saw and noticed?

People thought i was crazy sending a lot of posts

[necrevistonnezr]

It’s not what you communicated but how.

And I believe it‘s far more commendable that @girish kept his patience, analyzed your particular problem (no one else reported something similar), reported it upstream, and merged the fix himself, all within hours. And all without an SLA.

So credit where credit is due.