Email sending issue again (Was: URGENT)

[joseph]

@mmtrade you need to give a better post title than just URGENT all the time. Several users have already reported you and we have given you enough leeway . But creating URGENT posts is really not helping .

[joseph]

Can you give us the mail server logs ? You can paste the logs at https://paste.cloudron.io . To get the mail service logs, see https://docs.cloudron.io/services/#logs . There is a screenshot there on how to get the logs. All you have to do is to go to Services and click the logs button next to the mail row.

[mmtrade]

@joseph can you send me an email where i can attach and send it directy to you?

[mmtrade]

the file is large and i cannot seem paste it manually.

i could upload it if you tell me where to

[joseph]

@mmtrade how large is it? but you can send it to support@cloudron.io . Generally, last 1000 lines or so should be enough .

[mmtrade]

@joseph i have sent it. You can check it

I just want to know what the issue might be

[mmtrade]

Everything seems okay... I do not know why it automatically refused connection. Each time this happens I try to change the domain and the IP. But I cannot seem to understand why this keeps repeating itself.

I need to know so I can understand the way forward on this. I have sent the logs as requested

[joseph]

@mmtrade thanks, received . So the issue is that Haraka (the SMTP server) keeps crashing . I suspect this is because the mail queue is corrupt. You can clear it using the commands at https://docs.cloudron.io/email/#haraka-queue-corruption . Can you run the commands there via SSH and let us know if it works after that ?

[mmtrade]

@joseph it worked but why does it keep crashing?

anything I can do to improve it here??

[joseph]

@mmtrade Are you already on Cloudron 8.3 ? It helps if you have the latest Haraka so that we can debug productively .

If this happens again, can you send a mail to support@cloudron.io and we have to debug it in your instance. It's some Haraka bug . We have to make an issue upstream and possibly provide a patch.

[mmtrade]

@joseph It happened again and i have to restart it again

[joseph]

@mmtrade maybe you can create a copy of the files in the mail queue when it dies like this and send it to us?

[mmtrade]

@joseph i sent it to your email. you can check. when you restart it starts woking and you just test with 50emails and it will stop.

there seems to be a problem and i do not know why it keep crashing

[mmtrade]

@joseph any update on this?

[mmtrade]

@joseph I had to restart it again

once i do restart it it will start working fine.. can you check what and why the bug is affecting this?

[nebulon]

@mmtrade we only provide best-effort support through the forum. If you need more timely and direct support, we have a subscription plan for this.

[scooke]

@nebulon said in Email sending issue again (Was: URGENT):

we only provide best-effort support through the forum. If you need more timely and direct support, we have a subscription plan for this.

SERIOUSLY.

[girish]

@mmtrade We found the issue. I have raised an issue and submitted a PR to haraka - https://github.com/haraka/Haraka/issues/3455

[mmtrade]

@girish OK. good to know. I have seen it and i even commented on this on github

[girish]

@mmtrade once upstream merges, we will make a new mail container image that should fix the problem. I think haraka maintainers are in US timezone..