Cloudron makes it easy to run web apps like WordPress, Nextcloud, GitLab on your server. Find out more or install now.


Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Bookmarks
  • Search
Skins
  • Light
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Brand Logo

Cloudron Forum

Apps | Demo | Docs | Install
  1. Cloudron Forum
  2. Support
  3. Email sending issue again (Was: URGENT)

Email sending issue again (Was: URGENT)

Scheduled Pinned Locked Moved Solved Support
email
28 Posts 7 Posters 2.4k Views 7 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • J Online
    J Online
    joseph
    Staff
    wrote on last edited by
    #3

    Can you give us the mail server logs ? You can paste the logs at https://paste.cloudron.io . To get the mail service logs, see https://docs.cloudron.io/services/#logs . There is a screenshot there on how to get the logs. All you have to do is to go to Services and click the logs button next to the mail row.

    1 Reply Last reply
    2
    • M Offline
      M Offline
      mmtrade
      wrote on last edited by
      #4

      @joseph can you send me an email where i can attach and send it directy to you?

      1 Reply Last reply
      0
      • M Offline
        M Offline
        mmtrade
        wrote on last edited by
        #5

        the file is large and i cannot seem paste it manually.

        i could upload it if you tell me where to

        1 Reply Last reply
        0
        • J Online
          J Online
          joseph
          Staff
          wrote on last edited by joseph
          #6

          @mmtrade how large is it? but you can send it to support@cloudron.io . Generally, last 1000 lines or so should be enough .

          1 Reply Last reply
          1
          • M Offline
            M Offline
            mmtrade
            wrote on last edited by
            #7

            @joseph i have sent it. You can check it

            I just want to know what the issue might be

            1 Reply Last reply
            0
            • M Offline
              M Offline
              mmtrade
              wrote on last edited by
              #8

              Everything seems okay... I do not know why it automatically refused connection. Each time this happens I try to change the domain and the IP. But I cannot seem to understand why this keeps repeating itself.

              I need to know so I can understand the way forward on this. I have sent the logs as requested

              J 1 Reply Last reply
              0
              • M mmtrade

                Everything seems okay... I do not know why it automatically refused connection. Each time this happens I try to change the domain and the IP. But I cannot seem to understand why this keeps repeating itself.

                I need to know so I can understand the way forward on this. I have sent the logs as requested

                J Online
                J Online
                joseph
                Staff
                wrote on last edited by
                #9

                @mmtrade thanks, received . So the issue is that Haraka (the SMTP server) keeps crashing . I suspect this is because the mail queue is corrupt. You can clear it using the commands at https://docs.cloudron.io/email/#haraka-queue-corruption . Can you run the commands there via SSH and let us know if it works after that ?

                1 Reply Last reply
                2
                • M Offline
                  M Offline
                  mmtrade
                  wrote on last edited by
                  #10

                  @joseph it worked but why does it keep crashing?

                  anything I can do to improve it here??

                  1 Reply Last reply
                  1
                  • J Online
                    J Online
                    joseph
                    Staff
                    wrote on last edited by joseph
                    #11

                    @mmtrade Are you already on Cloudron 8.3 ? It helps if you have the latest Haraka so that we can debug productively .

                    If this happens again, can you send a mail to support@cloudron.io and we have to debug it in your instance. It's some Haraka bug . We have to make an issue upstream and possibly provide a patch.

                    1 Reply Last reply
                    1
                    • J joseph marked this topic as a question on
                    • J joseph has marked this topic as solved on
                    • M Offline
                      M Offline
                      mmtrade
                      wrote on last edited by
                      #12

                      @joseph It happened again and i have to restart it again

                      1 Reply Last reply
                      0
                      • J Online
                        J Online
                        joseph
                        Staff
                        wrote on last edited by
                        #13

                        @mmtrade maybe you can create a copy of the files in the mail queue when it dies like this and send it to us?

                        1 Reply Last reply
                        0
                        • M Offline
                          M Offline
                          mmtrade
                          wrote on last edited by
                          #14

                          @joseph i sent it to your email. you can check. when you restart it starts woking and you just test with 50emails and it will stop.

                          there seems to be a problem and i do not know why it keep crashing

                          1 Reply Last reply
                          0
                          • M Offline
                            M Offline
                            mmtrade
                            wrote on last edited by
                            #15

                            @joseph any update on this?

                            1 Reply Last reply
                            0
                            • M Offline
                              M Offline
                              mmtrade
                              wrote on last edited by
                              #16

                              @joseph I had to restart it again

                              once i do restart it it will start working fine.. can you check what and why the bug is affecting this?

                              1 Reply Last reply
                              0
                              • nebulonN Away
                                nebulonN Away
                                nebulon
                                Staff
                                wrote on last edited by
                                #17

                                @mmtrade we only provide best-effort support through the forum. If you need more timely and direct support, we have a subscription plan for this.

                                scookeS 1 Reply Last reply
                                2
                                • nebulonN nebulon

                                  @mmtrade we only provide best-effort support through the forum. If you need more timely and direct support, we have a subscription plan for this.

                                  scookeS Offline
                                  scookeS Offline
                                  scooke
                                  wrote on last edited by
                                  #18

                                  @nebulon said in Email sending issue again (Was: URGENT):

                                  we only provide best-effort support through the forum. If you need more timely and direct support, we have a subscription plan for this.

                                  SERIOUSLY.

                                  A life lived in fear is a life half-lived

                                  1 Reply Last reply
                                  0
                                  • girishG Do not disturb
                                    girishG Do not disturb
                                    girish
                                    Staff
                                    wrote on last edited by
                                    #19

                                    @mmtrade We found the issue. I have raised an issue and submitted a PR to haraka - https://github.com/haraka/Haraka/issues/3455

                                    1 Reply Last reply
                                    3
                                    • M Offline
                                      M Offline
                                      mmtrade
                                      wrote on last edited by
                                      #20

                                      @girish OK. good to know. I have seen it and i even commented on this on github

                                      1 Reply Last reply
                                      0
                                      • girishG Do not disturb
                                        girishG Do not disturb
                                        girish
                                        Staff
                                        wrote on last edited by
                                        #21

                                        @mmtrade once upstream merges, we will make a new mail container image that should fix the problem. I think haraka maintainers are in US timezone..

                                        1 Reply Last reply
                                        0
                                        • M Offline
                                          M Offline
                                          mmtrade
                                          wrote on last edited by
                                          #22

                                          @girish @joseph @nebulon this issue is still here

                                          maybe what you sent was not worked on

                                          the buy is very bad and nothing is working on this cloudrron

                                          d19dotcaD 1 Reply Last reply
                                          0
                                          Reply
                                          • Reply as topic
                                          Log in to reply
                                          • Oldest to Newest
                                          • Newest to Oldest
                                          • Most Votes


                                          • Login

                                          • Don't have an account? Register

                                          • Login or register to search.
                                          • First post
                                            Last post
                                          0
                                          • Categories
                                          • Recent
                                          • Tags
                                          • Popular
                                          • Bookmarks
                                          • Search