Backups times out at "Removing directory /mnt/cloudronbackup/snapshot/mail (mail)"

[ekevu123]

My Cloudron server backup times out regularly at this point:

Removing directory /mnt/cloudronbackup/snapshot/mail (mail)

The logs say this:

Apr 01 10:30:00 box:tasks update 10166: {"message":"Removing mail backup 2025-03-25-010000-657/mail_v8.2.4"}
Apr 01 10:30:00 box:tasks update 10166: {"message":"2025-03-25-010000-657/mail_v8.2.4: Removing directory /mnt/cloudronbackup/2025-03-25-010000-657/mail_v8.2.4"}
Apr 01 10:30:00 box:tasks update 10166: {"message":"Removing directory /mnt/cloudronbackup/2025-03-25-010000-657/mail_v8.2.4"}
Apr 01 10:30:00 box:shell filesystem: rm -rf /mnt/cloudronbackup/2025-03-25-010000-657/mail_v8.2.4

I have upgraded already to version 8.3.1.

How can I handle this?

[joseph]

Have you tried that command manually? Looks like it hangs. Maybe some mount point issue?

[ekevu123]

No, I wanted to get confirmation first that I am supposed to do that. I will do that then and try to restart the backup.

[joseph]

Yes, you can do that . The backup task will be able to handle it.

[ekevu123]

I tried running it via terminal, but I had the same thing - it hangs.

Also, today, the backup timed out saying "packages out of order".

[nebulon]

so rm -rf ... hangs? If so then something is off with that filesystem/disk. Check any system logs for hints, but probably not related to Cloudron itself then.

[ekevu123]

Is there a good way to check backup integrity - to understand what has been backed up and what hasn't? Then I can monitor the backup process better, I think.

[joseph]

You have to list the files in the backups and compare it with the listing in appsdata directory , I guess.