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  3. False positive on SpamHaus

False positive on SpamHaus

Scheduled Pinned Locked Moved Solved Support
spamhausemail
66 Posts 16 Posters 4.1k Views 17 Watching
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  • jamesJ Offline
    jamesJ Offline
    james
    Staff
    wrote last edited by
    #57

    We really need some more insights about this issue since reproduction is very hard to impossible.

    ⚠ Disclaimer ⚠

    If you are not comfortable posting your details here, I just enabled that everyone in the forum can send me private messages.
    Anything not related to this topic in my private messages will be ignored.


    To everyone affected, please provide us with the output of the following command from your Cloudron server:

     cloudron-support --send-diagnostics
    

    Adding to that, we could need the domain that you are using for mail.
    Furthermore, the more detailed you can describe your system and how you use it, the better we can try to reproduce this to find a solution.

    N 1 Reply Last reply
    3
    • P Offline
      P Offline
      p44
      translator
      wrote last edited by
      #58

      I removed SpamHaus form Mail ACL list and system continue giving "Email is not configured properly"...

      C 1 Reply Last reply
      0
      • P p44

        I removed SpamHaus form Mail ACL list and system continue giving "Email is not configured properly"...

        C Offline
        C Offline
        ccfu
        wrote last edited by
        #59

        @p44 Removing the entry there only stops IP addresses of incoming mail from being checked against the blocklist. It does not affect the email configuration checks, and there is apparrently no way to override this at the moment.

        P 1 Reply Last reply
        1
        • C ccfu

          @p44 Removing the entry there only stops IP addresses of incoming mail from being checked against the blocklist. It does not affect the email configuration checks, and there is apparrently no way to override this at the moment.

          P Offline
          P Offline
          p44
          translator
          wrote last edited by
          #60

          @ccfu thanks for your answer.

          1 Reply Last reply
          0
          • jamesJ james

            We really need some more insights about this issue since reproduction is very hard to impossible.

            ⚠ Disclaimer ⚠

            If you are not comfortable posting your details here, I just enabled that everyone in the forum can send me private messages.
            Anything not related to this topic in my private messages will be ignored.


            To everyone affected, please provide us with the output of the following command from your Cloudron server:

             cloudron-support --send-diagnostics
            

            Adding to that, we could need the domain that you are using for mail.
            Furthermore, the more detailed you can describe your system and how you use it, the better we can try to reproduce this to find a solution.

            N Offline
            N Offline
            neki
            wrote last edited by
            #61

            @james, I sent you details via chat yesterday. Or did you mean something else by "private message"?

            jamesJ 1 Reply Last reply
            0
            • N neki

              @james, I sent you details via chat yesterday. Or did you mean something else by "private message"?

              jamesJ Offline
              jamesJ Offline
              james
              Staff
              wrote last edited by
              #62

              @neki that is all good.

              1 Reply Last reply
              0
              • T Offline
                T Offline
                thetomester13
                App Dev
                wrote last edited by
                #63

                I just noticed that my Cloudron instance is experiencing similar symptoms: my Email status settings says that my IP is blocked by SpamHaus Zen, but when I put my IP into SpamHaus Zen's checker it comes up clean.

                It's a bit unclear at the moment if there is a resolution to this or not?

                D jamesJ 2 Replies Last reply
                1
                • T thetomester13

                  I just noticed that my Cloudron instance is experiencing similar symptoms: my Email status settings says that my IP is blocked by SpamHaus Zen, but when I put my IP into SpamHaus Zen's checker it comes up clean.

                  It's a bit unclear at the moment if there is a resolution to this or not?

                  D Offline
                  D Offline
                  DualOSWinWiz
                  wrote last edited by
                  #64

                  @thetomester13 are you on a vps or personal cloud?

                  1 Reply Last reply
                  0
                  • T thetomester13

                    I just noticed that my Cloudron instance is experiencing similar symptoms: my Email status settings says that my IP is blocked by SpamHaus Zen, but when I put my IP into SpamHaus Zen's checker it comes up clean.

                    It's a bit unclear at the moment if there is a resolution to this or not?

                    jamesJ Offline
                    jamesJ Offline
                    james
                    Staff
                    wrote last edited by
                    #65

                    Hello @thetomester13 please read the post I've made here => https://forum.cloudron.io/post/107766

                    1 Reply Last reply
                    0
                    • T Offline
                      T Offline
                      thetomester13
                      App Dev
                      wrote last edited by
                      #66

                      @james thanks! Just DM'ed you with more information.

                      1 Reply Last reply
                      2
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