Error 903 Plugin timeout on SpamAssassin

[sebastienserre]

Hello,

Mails from @gmail.com are often blocked by Spamassasiin on my Cloudron with the erroro 903 "Plugin Timeout".
The email is not delivered.

Is someone know how to fix this ?

Logs

{
    "ts": 1767292158277,
    "type": "denied",
    "direction": "inbound",
    "uuid": "82609B82-F473-4CB7-A1F4-688EAFBF38E3.1",
    "messageId": "<CAL90chqLCd3J6iisXg4XXXXGuhV0dsGxzOSvupbFMKjQ@mail.gmail.com>",
    "mailFrom": "<XXXXstien@gmail.com>",
    "spamStatus": null,
    "mailbox": null,
    "quotaPercent": null,
    "rcptTo": [
        "<seb@stXXXe.com>" ## Cloudron hosted email address
    ],
    "remote": {
        "ip": "209.85.216.49",
        "port": 54471,
        "host": "mail-pj1-f49.google.com",
        "info": "mail-pj1-f49.google.com",
        "closed": false,
        "is_private": false,
        "is_local": false
    },
    "authUser": null,
    "relaying": false,
    "pluginName": "spamassassin",
    "errorCode": 903,
    "message": "plugin timeout",
    "rejectionCountLastHour": 0,
    "_id": "82609B82-F473-4CB7-A1F4-688EAFBF38E3.1-1767292158277",
    "isOpen": true
}

Issue also reported at https://forum.cloudron.io/topic/7150/mails-plugin-timeout-spamassassin-from-time-to-time

[joseph]

@sebastienserre unfortunately, @girish seems to have forgotten to update thread on what the fix was. Have you checked the raw mail server logs already? Services -> Mail -> Logs . I think 903 is some haraka error. "plugin timeout" is indeed quite strange and maybe the logs have a hint.

Otherwise, can you write to us at support@cloudron.io ? I can debug further .

[sebastienserre]

Thank you @joseph
An email with reference 27525 has been sent.

[girish]

Fixed in support. Not clear what the issue is, but it could be possibly because spamcop dnsbl was not responding. I removed it from the mail acl - https://docs.cloudron.io/email/#dnsbl.