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  3. App restore not successful

App restore not successful

Scheduled Pinned Locked Moved Unsolved Support
backuprestorestorageboxdisk spacesshfs
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  • T Offline
    T Offline
    tecbox
    wrote last edited by
    #1

    Hi,

    yesterday my Immich-App crashed after aborted a backup process.
    Since the app was not responding anymore, I tried to restore. After 6 hours (or more), I received mails about running out of disk space.

    Server Details:
    Cloudron 9.0.17
    2 disks: main (nvme) = 240 GB now (doubled after first crash) and a second hdd-disk on which immich is home (changed data directory)
    Immich package version 1.96.0
    about 360 GB of data, backup from Hetzner Storagebox

    The restore proceed as expected, after upload the json and fill private key and encryption key, it downloads the backup and stores on the hdd. But since this is finished, it seems to beginn from start and stores data on the main ssd (where not enough space is).
    In my case it creates some additional folders in appdata like "U+JFw4C6ztAgbImq73rqNenmK4orcV3TMLuNPiamLNI".
    In that are many, many folders and files (photos?).
    So the end is, the restore download until the main disk is full and crashed then.

    The data directory is, as mentioned, already moved to hdd disk.

    Thanks for help!

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    • jamesJ Offline
      jamesJ Offline
      james
      Staff
      wrote last edited by
      #2

      Hello @tecbox

      Thanks for reporting.

      @tecbox said in App restore not successful:

      The restore proceed as expected, after upload the json and fill private key and encryption key

      I am gathering from this section that you have installed a new @immich app and imported the backup config JSON into that new @immich app.
      If that is the case, did you set the home of that new @immich app also to the second disk?

      T 1 Reply Last reply
      0
      • jamesJ james

        Hello @tecbox

        Thanks for reporting.

        @tecbox said in App restore not successful:

        The restore proceed as expected, after upload the json and fill private key and encryption key

        I am gathering from this section that you have installed a new @immich app and imported the backup config JSON into that new @immich app.
        If that is the case, did you set the home of that new @immich app also to the second disk?

        T Offline
        T Offline
        tecbox
        wrote last edited by
        #3

        @james Yeah, first I tried backup from the app-menu, this crashed. It was a bit difficult to remove the app / data, but after some time I get it it uninstalled.
        After reinstalling, I changed all settings to previous settings manually - RAM and also data directory.

        Confusing is, the restore goes to the data directory, but after then, it created the mentioned other folders in appdata.

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