App update failing with "Downgrades are not permitted"

[Teiluj]

@nebulon said:

looks like something has the cached app update info. If you click the "check for updates" button and reload the dashboard, does the situation change?

Unfortunately no, nothing changed - The app is still marked as "update-able"

[nebulon]

And if you run systemctl restart box on the server, does the issue persist?

[Teiluj]

@nebulon said:

And if you run systemctl restart box on the server, does the issue persist?

Yes, the issue persist.

[nebulon]

then unless we can somehow reproduce this otherwise, I guess we would need to debug this on your system then. If you want that, please send a mail to support@cloudron.io

[jdaviescoates]

By guess is some sort of browser cache or something like that.

[necrevistonnezr]

@jdaviescoates said:

By guess is some sort of browser cache or something like that.

Firefox?

[nebulon]

Thanks for giving us access to debug this. It turns out the update info was not cleared on the backend, maybe the update task crashed at the end just before it would have cleared it. We have added a fix for the next release with https://git.cloudron.io/platform/box/-/commit/4c0033f57210b233754f66f2cf4c70c3ff39db1f

[Teiluj]

Thanks @nebulon - Much appreciated.

[arta]

Hello team cloudron and respected members,

I am trying to update a gitlab install and I am getting the same error.

Downgrades are not permitted for apps installed from AppStore or Community. force to override

I ran the troubleshoot and I can't seem to find any issues:

root@cloudron:~# cloudron-support --troubleshoot
Vendor: VMware, Inc. Product: VMware20,1
Linux: 6.8.0-138-generic
Ubuntu: noble 24.04
Cloudron: 9.2.0
Execution environment: vmware
Processor: Intel(R) Xeon(R) CPU E5-2680 v4 @ 2.40GHz
BIOS Intel(R) Xeon(R) CPU E5-2680 v4 @ 2.40GHz  CPU @ 2.2GHz x 20
RAM: 41167864KB
Disk: /dev/sda4        30G
[OK]    Root disk usage is OK (84%)
[OK]    Memory usage is OK (45%)
[OK]    Clock is NTP-synchronized
[OK]    node version is correct
[OK]    IPv6 is enabled in kernel. No public IPv6 address
[OK]    docker is running
[OK]    docker version is correct
[OK]    MySQL is running
[OK]    netplan is good
[OK]    DNS is resolving via systemd-resolved
[OK]    unbound is running
[OK]    IPv4 HTTPS to api.cloudron.io/api/v1/helper/public_ip
[SKIP]  IPv6 HTTPS to api.cloudron.io/api/v1/helper/public_ip — no public IPv6 address
[OK]    IPv4 HTTPS to auth.docker.io/token
[SKIP]  IPv6 HTTPS to auth.docker.io/token — no public IPv6 address
[OK]    IPv4 HTTPS to acme-v02.api.letsencrypt.org
[SKIP]  IPv6 HTTPS to acme-v02.api.letsencrypt.org — no public IPv6 address
[OK]    nginx is running
[OK]    dashboard cert is valid
[OK]    dashboard is reachable via loopback
[OK]    No pending database migrations
[OK]    Service 'mysql' is running and healthy
[OK]    Service 'postgresql' is running and healthy
[OK]    Service 'mongodb' is running and healthy
[OK]    Service 'mail' is running and healthy
[OK]    Service 'graphite' is running and healthy
[OK]    Service 'sftp' is running and healthy
[OK]    box v9.2.0 is running
[OK]    Dashboard is reachable via IPv4 (https://sub.reacted.local)
[SKIP]  Dashboard IPv6 reachability — no public IPv6 address
[SKIP]  Domain expiry check — whois did not return an expiry date for reacted.local

======== Summary ========
PASS:  26
WARN:  0
FAIL:  0
SKIP:  5

For troubleshooting tips, see https://docs.cloudron.io/troubleshooting
To share a full diagnostic dump on the forum, run: cloudron-support --send-diagnostics

Also ran systemctl restart box just in case but this didn't help.

Tried everything on this topic but still getting the same issue.
I have another gitlab installed on the same cloudron but didn't have any issues with it at all.

Any insight on this?

Thank you

[james]

Hello @arta
You are running Cloudron 9.2.0.
The fix for this issue has been included in Cloudron 10.
If you can, please update your Cloudron server and this issue should resolve itself.

[arta]

Thanks James,

This definitely fixed the issue. But after upgrade the cloudron dashboard became so slow. Did you have any reports like this? there are lots of requests that are pending and taking too long to load.

[james]

Hello @arta
On what Cloudron version are you now exactly?
Have you tried clearing the cache?
Also, how many users and groups are on this system?