Cloudron email wrong username or password all apps

[d19dotca]

@danielreyes61 said in Cloudron email wrong username or password all apps:

so is it username@mail.example.com

Yes, that's correct. Whatever the mailbox and domain is. So a mailbox of user and a domain of example.com would be a combined "username"/login of user@example.com.

[danielreyes61]

@d19dotca Dang, I just tried two different accounts and still same error of wrong username or password

[danielreyes61]

@d19dotca

26 Feb 24 18:47:26 sogod [45]: |SOGo| starting method 'POST' on uri '/SOGo/connect'
Feb 24 10:47:26 Feb 24 18:47:26 sogod [45]: <0x0x55e2626463d0[NGLdapConnection]> Using ldap_initialize for LDAP URL: ldap://172.18.0.1:3002
Feb 24 10:47:26 Feb 24 18:47:26 sogod [45]: <0x0x55e26231af40[LDAPSource]> <NSException: 0x55e262159130> NAME:LDAPException REASON:operation bind failed: No such object (0x20) INFO:{"error_code" = 32; login = "cn=XXXX@mail.XXXXX.net,ou=mailboxes,dc=cloudron"; }
Feb 24 10:47:26 Feb 24 18:47:26 sogod [45]: SOGoRootPage Login from '127.0.0.1' for user 'XXXXX@mail.XXXXXX.net' might not have worked - password policy: 65535 grace: -1 expire: -1 bound: 0
Feb 24 10:47:26 Feb 24 18:47:26 sogod [45]: |SOGo| request took 0.005982 seconds to execute

[danielreyes61]

I blanked the actual name with XXX's.

[d19dotca]

@danielreyes61 Is "mail.<domain>.<tld>" the actual full domain in the Cloudron Domain section? If not, then I think the issue there is that you're adding in "mail" as a subdomain which likely doesn't exist in the Cloudron Domains section.

[girish]

@danielreyes61 as @d19dotca said, most likely you want to login with XXXXX@XXXXXX.net (no 'mail') assuming that you created mailboxes under XXXXXX.net domain

[girish]

BTW, if you go to the domain's Email section, there is a link that says "Connection details for other email clients". If you click that, it will give you the username. For example,

The bottom line says "Use mailboxname@cloudron.club and the mailbox owner password to access mailboxes of this domain"

[danielreyes61]

@girish I got it to work!! Thank you for that. Turns out I never made the mailboxes for those users, for some reason, I thought that would have happened automatically.

[danielreyes61]

I now just need to figure out how to get cloudron to be able to send emails, outgoing still does not seem to work

[nebulon]

@danielreyes61 can you maybe create a new topic for the outgoing issue with more information on what you found so far? I will mark this as solved since you were able to login now.

[danielreyes61]

@nebulon Will do, thanks!