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  3. need help with installation error

need help with installation error

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  • girishG girish

    @mikewen8888 Can you run this command stand alone:

    curl -sL http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~${ubuntu_codename}_amd64.deb -o /tmp/nginx.deb
    

    I am guessing the above fails. Can you try host nginx.org? Does it resolve?

    M Offline
    M Offline
    mikewen8888
    wrote on last edited by
    #3

    @girish please forgive me, my ubuntu knowledge is limited
    i tried as your suggestion, and the result is like this:

    noob@cloud:~$ curl -sL http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~${ubuntu_codename}_amd64.deb -o /tmp/nginx.deb
    noob@cloud:~$
    
    

    i dont know if it is succeded or failed

    1 Reply Last reply
    0
    • girishG girish

      @mikewen8888 Can you run this command stand alone:

      curl -sL http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~${ubuntu_codename}_amd64.deb -o /tmp/nginx.deb
      

      I am guessing the above fails. Can you try host nginx.org? Does it resolve?

      M Offline
      M Offline
      mikewen8888
      wrote on last edited by
      #4

      @girish I also tried this:

      noob@cloud:~$ curl -sL http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~${ubuntu_codename}_amd64.deb -o /tmp/nginx.deb
      noob@cloud:~$ host nginx.org
      ;; connection timed out; no servers could be reached
      
      noob@cloud:~$
      
      
      girishG 1 Reply Last reply
      0
      • M mikewen8888

        @girish I also tried this:

        noob@cloud:~$ curl -sL http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~${ubuntu_codename}_amd64.deb -o /tmp/nginx.deb
        noob@cloud:~$ host nginx.org
        ;; connection timed out; no servers could be reached
        
        noob@cloud:~$
        
        
        girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #5

        @mikewen8888 I think the DNS is not working. Can you please try systemctl status unbound ? Also, can you provide systemctl status systemd-resolved and sudo lsof -i :53 output ?

        M 1 Reply Last reply
        0
        • girishG girish

          @mikewen8888 I think the DNS is not working. Can you please try systemctl status unbound ? Also, can you provide systemctl status systemd-resolved and sudo lsof -i :53 output ?

          M Offline
          M Offline
          mikewen8888
          wrote on last edited by
          #6

          @girish this is the result

          noob@cloud:~$ systemctl status unbound
          ● unbound.service - Unbound DNS server
               Loaded: loaded (/lib/systemd/system/unbound.service; enabled; vendor preset: enabled)
               Active: active (running) since Sun 2022-02-27 00:21:57 WIB; 1h 1min ago
                 Docs: man:unbound(8)
             Main PID: 3536 (unbound)
                Tasks: 1 (limit: 4247)
               Memory: 8.5M
               CGroup: /system.slice/unbound.service
                       └─3536 /usr/sbin/unbound -d
          
          Feb 27 00:21:07 cloud systemd[1]: Starting Unbound DNS server...
          Feb 27 00:21:07 cloud package-helper[3531]: /var/lib/unbound/root.key does not exist, copying from /usr/share/dns/root.key
          Feb 27 00:21:57 cloud package-helper[3535]: /var/lib/unbound/root.key has content
          Feb 27 00:21:57 cloud package-helper[3535]: fail: the anchor is NOT ok and could not be fixed
          Feb 27 00:21:57 cloud unbound[3536]: [3536:0] notice: init module 0: subnet
          Feb 27 00:21:57 cloud unbound[3536]: [3536:0] notice: init module 1: validator
          Feb 27 00:21:57 cloud unbound[3536]: [3536:0] notice: init module 2: iterator
          Feb 27 00:21:57 cloud unbound[3536]: [3536:0] info: start of service (unbound 1.9.4).
          Feb 27 00:21:57 cloud systemd[1]: Started Unbound DNS server.
          noob@cloud:~$ systemctl status systemd-resolved
          ● systemd-resolved.service - Network Name Resolution
               Loaded: loaded (/lib/systemd/system/systemd-resolved.service; enabled; vendor preset: enabled)
               Active: active (running) since Sat 2022-02-26 21:48:40 WIB; 3h 34min ago
                 Docs: man:systemd-resolved.service(8)
                       https://www.freedesktop.org/wiki/Software/systemd/resolved
                       https://www.freedesktop.org/wiki/Software/systemd/writing-network-configuration-managers
                       https://www.freedesktop.org/wiki/Software/systemd/writing-resolver-clients
             Main PID: 587 (systemd-resolve)
               Status: "Processing requests..."
                Tasks: 1 (limit: 4247)
               Memory: 8.3M
               CGroup: /system.slice/systemd-resolved.service
                       └─587 /lib/systemd/systemd-resolved
          
          Feb 26 21:48:40 cloud systemd[1]: Starting Network Name Resolution...
          Feb 26 21:48:40 cloud systemd-resolved[587]: Positive Trust Anchors:
          Feb 26 21:48:40 cloud systemd-resolved[587]: . IN DS 20326 8 2 e06d44b80b8f1d39a95c0b0d7c65d08458e880409bbc683457104237c7f8ec8d
          Feb 26 21:48:40 cloud systemd-resolved[587]: Negative trust anchors: 10.in-addr.arpa 16.172.in-addr.arpa 17.172.in-addr.arpa 18.172.in-addr.arpa 19.172.in-addr.arpa 20.172.in-addr.arpa 21.172.in-addr>
          Feb 26 21:48:40 cloud systemd-resolved[587]: Using system hostname 'cloud'.
          Feb 26 21:48:40 cloud systemd[1]: Started Network Name Resolution.
          
          noob@cloud:~$ sudo lsof -i :53
          COMMAND    PID            USER   FD   TYPE DEVICE SIZE/OFF NODE NAME
          systemd-r  587 systemd-resolve   12u  IPv4  22219      0t0  UDP 127.0.0.53:domain
          systemd-r  587 systemd-resolve   13u  IPv4  22220      0t0  TCP 127.0.0.53:domain (LISTEN)
          unbound   3536         unbound    3u  IPv6  36810      0t0  UDP ip6-localhost:domain
          unbound   3536         unbound    4u  IPv6  36811      0t0  TCP ip6-localhost:domain (LISTEN)
          unbound   3536         unbound    5u  IPv4  36812      0t0  UDP localhost:domain
          unbound   3536         unbound    6u  IPv4  36813      0t0  TCP localhost:domain (LISTEN)
          noob@cloud:~$
          
          
          
          girishG 1 Reply Last reply
          0
          • M mikewen8888

            @girish this is the result

            noob@cloud:~$ systemctl status unbound
            ● unbound.service - Unbound DNS server
                 Loaded: loaded (/lib/systemd/system/unbound.service; enabled; vendor preset: enabled)
                 Active: active (running) since Sun 2022-02-27 00:21:57 WIB; 1h 1min ago
                   Docs: man:unbound(8)
               Main PID: 3536 (unbound)
                  Tasks: 1 (limit: 4247)
                 Memory: 8.5M
                 CGroup: /system.slice/unbound.service
                         └─3536 /usr/sbin/unbound -d
            
            Feb 27 00:21:07 cloud systemd[1]: Starting Unbound DNS server...
            Feb 27 00:21:07 cloud package-helper[3531]: /var/lib/unbound/root.key does not exist, copying from /usr/share/dns/root.key
            Feb 27 00:21:57 cloud package-helper[3535]: /var/lib/unbound/root.key has content
            Feb 27 00:21:57 cloud package-helper[3535]: fail: the anchor is NOT ok and could not be fixed
            Feb 27 00:21:57 cloud unbound[3536]: [3536:0] notice: init module 0: subnet
            Feb 27 00:21:57 cloud unbound[3536]: [3536:0] notice: init module 1: validator
            Feb 27 00:21:57 cloud unbound[3536]: [3536:0] notice: init module 2: iterator
            Feb 27 00:21:57 cloud unbound[3536]: [3536:0] info: start of service (unbound 1.9.4).
            Feb 27 00:21:57 cloud systemd[1]: Started Unbound DNS server.
            noob@cloud:~$ systemctl status systemd-resolved
            ● systemd-resolved.service - Network Name Resolution
                 Loaded: loaded (/lib/systemd/system/systemd-resolved.service; enabled; vendor preset: enabled)
                 Active: active (running) since Sat 2022-02-26 21:48:40 WIB; 3h 34min ago
                   Docs: man:systemd-resolved.service(8)
                         https://www.freedesktop.org/wiki/Software/systemd/resolved
                         https://www.freedesktop.org/wiki/Software/systemd/writing-network-configuration-managers
                         https://www.freedesktop.org/wiki/Software/systemd/writing-resolver-clients
               Main PID: 587 (systemd-resolve)
                 Status: "Processing requests..."
                  Tasks: 1 (limit: 4247)
                 Memory: 8.3M
                 CGroup: /system.slice/systemd-resolved.service
                         └─587 /lib/systemd/systemd-resolved
            
            Feb 26 21:48:40 cloud systemd[1]: Starting Network Name Resolution...
            Feb 26 21:48:40 cloud systemd-resolved[587]: Positive Trust Anchors:
            Feb 26 21:48:40 cloud systemd-resolved[587]: . IN DS 20326 8 2 e06d44b80b8f1d39a95c0b0d7c65d08458e880409bbc683457104237c7f8ec8d
            Feb 26 21:48:40 cloud systemd-resolved[587]: Negative trust anchors: 10.in-addr.arpa 16.172.in-addr.arpa 17.172.in-addr.arpa 18.172.in-addr.arpa 19.172.in-addr.arpa 20.172.in-addr.arpa 21.172.in-addr>
            Feb 26 21:48:40 cloud systemd-resolved[587]: Using system hostname 'cloud'.
            Feb 26 21:48:40 cloud systemd[1]: Started Network Name Resolution.
            
            noob@cloud:~$ sudo lsof -i :53
            COMMAND    PID            USER   FD   TYPE DEVICE SIZE/OFF NODE NAME
            systemd-r  587 systemd-resolve   12u  IPv4  22219      0t0  UDP 127.0.0.53:domain
            systemd-r  587 systemd-resolve   13u  IPv4  22220      0t0  TCP 127.0.0.53:domain (LISTEN)
            unbound   3536         unbound    3u  IPv6  36810      0t0  UDP ip6-localhost:domain
            unbound   3536         unbound    4u  IPv6  36811      0t0  TCP ip6-localhost:domain (LISTEN)
            unbound   3536         unbound    5u  IPv4  36812      0t0  UDP localhost:domain
            unbound   3536         unbound    6u  IPv4  36813      0t0  TCP localhost:domain (LISTEN)
            noob@cloud:~$
            
            
            
            girishG Offline
            girishG Offline
            girish
            Staff
            wrote on last edited by girish
            #7

            @mikewen8888 thanks, it's strange that both unbound and systemd-resolved are running at the same time. Did you happen to run the setup script multiple times?

            Let's see if the below solves it. First disable systemd-resolved:

            systemctl stop systemd-resolved
            systemctl disable systemd-resolved
            

            Then, make sure unbound is fine:

            systemctl restart unbound
            

            The lsof output then should only have unbound after the above. Can you then do the curl again and see if that works? Hopefully, the setup script will also work thereafter.

            M 1 Reply Last reply
            1
            • girishG girish

              @mikewen8888 thanks, it's strange that both unbound and systemd-resolved are running at the same time. Did you happen to run the setup script multiple times?

              Let's see if the below solves it. First disable systemd-resolved:

              systemctl stop systemd-resolved
              systemctl disable systemd-resolved
              

              Then, make sure unbound is fine:

              systemctl restart unbound
              

              The lsof output then should only have unbound after the above. Can you then do the curl again and see if that works? Hopefully, the setup script will also work thereafter.

              M Offline
              M Offline
              mikewen8888
              wrote on last edited by
              #8

              @girish i did run the sript twice on this bare metal

              the first, log stopped at

              noob@cloud:~$ sudo tail -f /var/log/cloudron-setup.log
              [sudo] password for noob:
              Running cloudron-setup with args : --
              Hit:1 http://id.archive.ubuntu.com/ubuntu focal InRelease
              Hit:2 http://id.archive.ubuntu.com/ubuntu focal-updates InRelease
              Hit:3 http://id.archive.ubuntu.com/ubuntu focal-backports InRelease
              Hit:4 http://id.archive.ubuntu.com/ubuntu focal-security InRelease
              Reading package lists...
              Reading package lists...
              Building dependency tree...
              Reading state information...
              python3 is already the newest version (3.8.2-0ubuntu2).
              curl is already the newest version (7.68.0-1ubuntu2.7).
              software-properties-common is already the newest version (0.99.9.8).
              ubuntu-standard is already the newest version (1.450.2).
              0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
              

              and freeze at that point, i waited 30 or 40 minutes and the log just stuck there so i decided to run the script again, this time the log stopped at nginx

              Processing triggers for mime-support (3.64ubuntu1) ...
              Processing triggers for resolvconf (1.82) ...
              
              echo "==> installing nginx for xenial for TLSv3 support"
              ==> installing nginx for xenial for TLSv3 support
              curl -sL http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~${ubuntu_codename}_amd64.deb -o /tmp/nginx.deb
              
              

              Just now i tried as your suggestion:

              
              noob@cloud:~$ systemctl stop systemd-resolved
              ==== AUTHENTICATING FOR org.freedesktop.systemd1.manage-units ===
              Authentication is required to stop 'systemd-resolved.service'.
              Authenticating as: noob
              Password:
              ==== AUTHENTICATION COMPLETE ===
              noob@cloud:~$ sudo systemctl disable systemd-resolved
              [sudo] password for noob:
              Removed /etc/systemd/system/dbus-org.freedesktop.resolve1.service.
              Removed /etc/systemd/system/multi-user.target.wants/systemd-resolved.service.
              noob@cloud:~$ sudo systemctl restart unbound
              noob@cloud:~$ sudo lsof -i :53
              COMMAND  PID    USER   FD   TYPE DEVICE SIZE/OFF NODE NAME
              unbound 7366 unbound    3u  IPv6  53429      0t0  UDP ip6-localhost:domain
              unbound 7366 unbound    4u  IPv6  53430      0t0  TCP ip6-localhost:domain (LISTEN)
              unbound 7366 unbound    5u  IPv4  53431      0t0  UDP localhost:domain
              unbound 7366 unbound    6u  IPv4  53432      0t0  TCP localhost:domain (LISTEN)
              noob@cloud:~$ curl -sL http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~${ubuntu_codename}_amd64.deb -o /tmp/nginx.deb
              noob@cloud:~$ ls
              cloudron-setup
              noob@cloud:~$
              
              
              

              i think it still not downloading that deb file

              M girishG 2 Replies Last reply
              0
              • M mikewen8888

                @girish i did run the sript twice on this bare metal

                the first, log stopped at

                noob@cloud:~$ sudo tail -f /var/log/cloudron-setup.log
                [sudo] password for noob:
                Running cloudron-setup with args : --
                Hit:1 http://id.archive.ubuntu.com/ubuntu focal InRelease
                Hit:2 http://id.archive.ubuntu.com/ubuntu focal-updates InRelease
                Hit:3 http://id.archive.ubuntu.com/ubuntu focal-backports InRelease
                Hit:4 http://id.archive.ubuntu.com/ubuntu focal-security InRelease
                Reading package lists...
                Reading package lists...
                Building dependency tree...
                Reading state information...
                python3 is already the newest version (3.8.2-0ubuntu2).
                curl is already the newest version (7.68.0-1ubuntu2.7).
                software-properties-common is already the newest version (0.99.9.8).
                ubuntu-standard is already the newest version (1.450.2).
                0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
                

                and freeze at that point, i waited 30 or 40 minutes and the log just stuck there so i decided to run the script again, this time the log stopped at nginx

                Processing triggers for mime-support (3.64ubuntu1) ...
                Processing triggers for resolvconf (1.82) ...
                
                echo "==> installing nginx for xenial for TLSv3 support"
                ==> installing nginx for xenial for TLSv3 support
                curl -sL http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~${ubuntu_codename}_amd64.deb -o /tmp/nginx.deb
                
                

                Just now i tried as your suggestion:

                
                noob@cloud:~$ systemctl stop systemd-resolved
                ==== AUTHENTICATING FOR org.freedesktop.systemd1.manage-units ===
                Authentication is required to stop 'systemd-resolved.service'.
                Authenticating as: noob
                Password:
                ==== AUTHENTICATION COMPLETE ===
                noob@cloud:~$ sudo systemctl disable systemd-resolved
                [sudo] password for noob:
                Removed /etc/systemd/system/dbus-org.freedesktop.resolve1.service.
                Removed /etc/systemd/system/multi-user.target.wants/systemd-resolved.service.
                noob@cloud:~$ sudo systemctl restart unbound
                noob@cloud:~$ sudo lsof -i :53
                COMMAND  PID    USER   FD   TYPE DEVICE SIZE/OFF NODE NAME
                unbound 7366 unbound    3u  IPv6  53429      0t0  UDP ip6-localhost:domain
                unbound 7366 unbound    4u  IPv6  53430      0t0  TCP ip6-localhost:domain (LISTEN)
                unbound 7366 unbound    5u  IPv4  53431      0t0  UDP localhost:domain
                unbound 7366 unbound    6u  IPv4  53432      0t0  TCP localhost:domain (LISTEN)
                noob@cloud:~$ curl -sL http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~${ubuntu_codename}_amd64.deb -o /tmp/nginx.deb
                noob@cloud:~$ ls
                cloudron-setup
                noob@cloud:~$
                
                
                

                i think it still not downloading that deb file

                M Offline
                M Offline
                mikewen8888
                wrote on last edited by
                #9

                sorry, wrong ls location

                noob@cloud:~$ ls /tmp/
                box-src-fHS7GD  systemd-private-7bed1c71abde445bb0e6b8f0c16c16af-systemd-logind.service-6LDx4e     systemd-private-7bed1c71abde445bb0e6b8f0c16c16af-upower.service-z0ugch
                snap.lxd        systemd-private-7bed1c71abde445bb0e6b8f0c16c16af-systemd-timesyncd.service-1T3g2e
                noob@cloud:~$
                
                
                1 Reply Last reply
                0
                • M mikewen8888

                  @girish i did run the sript twice on this bare metal

                  the first, log stopped at

                  noob@cloud:~$ sudo tail -f /var/log/cloudron-setup.log
                  [sudo] password for noob:
                  Running cloudron-setup with args : --
                  Hit:1 http://id.archive.ubuntu.com/ubuntu focal InRelease
                  Hit:2 http://id.archive.ubuntu.com/ubuntu focal-updates InRelease
                  Hit:3 http://id.archive.ubuntu.com/ubuntu focal-backports InRelease
                  Hit:4 http://id.archive.ubuntu.com/ubuntu focal-security InRelease
                  Reading package lists...
                  Reading package lists...
                  Building dependency tree...
                  Reading state information...
                  python3 is already the newest version (3.8.2-0ubuntu2).
                  curl is already the newest version (7.68.0-1ubuntu2.7).
                  software-properties-common is already the newest version (0.99.9.8).
                  ubuntu-standard is already the newest version (1.450.2).
                  0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
                  

                  and freeze at that point, i waited 30 or 40 minutes and the log just stuck there so i decided to run the script again, this time the log stopped at nginx

                  Processing triggers for mime-support (3.64ubuntu1) ...
                  Processing triggers for resolvconf (1.82) ...
                  
                  echo "==> installing nginx for xenial for TLSv3 support"
                  ==> installing nginx for xenial for TLSv3 support
                  curl -sL http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~${ubuntu_codename}_amd64.deb -o /tmp/nginx.deb
                  
                  

                  Just now i tried as your suggestion:

                  
                  noob@cloud:~$ systemctl stop systemd-resolved
                  ==== AUTHENTICATING FOR org.freedesktop.systemd1.manage-units ===
                  Authentication is required to stop 'systemd-resolved.service'.
                  Authenticating as: noob
                  Password:
                  ==== AUTHENTICATION COMPLETE ===
                  noob@cloud:~$ sudo systemctl disable systemd-resolved
                  [sudo] password for noob:
                  Removed /etc/systemd/system/dbus-org.freedesktop.resolve1.service.
                  Removed /etc/systemd/system/multi-user.target.wants/systemd-resolved.service.
                  noob@cloud:~$ sudo systemctl restart unbound
                  noob@cloud:~$ sudo lsof -i :53
                  COMMAND  PID    USER   FD   TYPE DEVICE SIZE/OFF NODE NAME
                  unbound 7366 unbound    3u  IPv6  53429      0t0  UDP ip6-localhost:domain
                  unbound 7366 unbound    4u  IPv6  53430      0t0  TCP ip6-localhost:domain (LISTEN)
                  unbound 7366 unbound    5u  IPv4  53431      0t0  UDP localhost:domain
                  unbound 7366 unbound    6u  IPv4  53432      0t0  TCP localhost:domain (LISTEN)
                  noob@cloud:~$ curl -sL http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~${ubuntu_codename}_amd64.deb -o /tmp/nginx.deb
                  noob@cloud:~$ ls
                  cloudron-setup
                  noob@cloud:~$
                  
                  
                  

                  i think it still not downloading that deb file

                  girishG Offline
                  girishG Offline
                  girish
                  Staff
                  wrote on last edited by
                  #10

                  @mikewen8888 You can try without the -s in curl (which is silent mode)

                  curl -L http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~${ubuntu_codename}_amd64.deb -o /tmp/nginx.deb
                  
                  M 1 Reply Last reply
                  0
                  • girishG girish

                    @mikewen8888 You can try without the -s in curl (which is silent mode)

                    curl -L http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~${ubuntu_codename}_amd64.deb -o /tmp/nginx.deb
                    
                    M Offline
                    M Offline
                    mikewen8888
                    wrote on last edited by
                    #11

                    @girish this is without s

                    noob@cloud:~$ curl -L http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~${ubuntu_codename}_amd64.deb -o /tmp/nginx.deb
                      % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                                     Dload  Upload   Total   Spent    Left  Speed
                      0     0    0     0    0     0      0      0 --:--:--  0:00:19 --:--:--     0curl: (6) Could not resolve host: nginx.org
                    
                    
                    nebulonN 1 Reply Last reply
                    0
                    • M mikewen8888

                      @girish this is without s

                      noob@cloud:~$ curl -L http://nginx.org/packages/ubuntu/pool/nginx/n/nginx/nginx_1.18.0-2~${ubuntu_codename}_amd64.deb -o /tmp/nginx.deb
                        % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                                       Dload  Upload   Total   Spent    Left  Speed
                        0     0    0     0    0     0      0      0 --:--:--  0:00:19 --:--:--     0curl: (6) Could not resolve host: nginx.org
                      
                      
                      nebulonN Offline
                      nebulonN Offline
                      nebulon
                      Staff
                      wrote on last edited by
                      #12

                      @mikewen8888 so your server still seems to have DNS resolving issues. To avoid a lot of back and forth, if you want you could add our ssh support key to your server. The public key is at https://docs.cloudron.io/support/#ssh-keys and then send us a mail with your server IP to support@cloudron.io That way we can directly look at the issue to figure out what is wrong.

                      M 2 Replies Last reply
                      0
                      • nebulonN nebulon

                        @mikewen8888 so your server still seems to have DNS resolving issues. To avoid a lot of back and forth, if you want you could add our ssh support key to your server. The public key is at https://docs.cloudron.io/support/#ssh-keys and then send us a mail with your server IP to support@cloudron.io That way we can directly look at the issue to figure out what is wrong.

                        M Offline
                        M Offline
                        mikewen8888
                        wrote on last edited by
                        #13

                        @nebulon yes i would like that. please give me 2 days because i still at business trip outside town. I will get back to you soon after i prepare the key and email the address

                        thank you very much for the support

                        1 Reply Last reply
                        1
                        • girishG Offline
                          girishG Offline
                          girish
                          Staff
                          wrote on last edited by
                          #14

                          Since this is an internal VM, please also check that outbound DNS port 53 (udp/tcp) is allowed in the firewall

                          M 1 Reply Last reply
                          0
                          • nebulonN nebulon

                            @mikewen8888 so your server still seems to have DNS resolving issues. To avoid a lot of back and forth, if you want you could add our ssh support key to your server. The public key is at https://docs.cloudron.io/support/#ssh-keys and then send us a mail with your server IP to support@cloudron.io That way we can directly look at the issue to figure out what is wrong.

                            M Offline
                            M Offline
                            mikewen8888
                            wrote on last edited by mikewen8888
                            #15

                            @nebulon i already added the key using

                            noob@cloud:~$ sudo nano /home/.ssh/authorized_keys
                            
                            

                            and copy paste the keys into that file

                            hope it was the right procedure since i had minimal ubuntu knowledge

                            and already email the IP address

                            1 Reply Last reply
                            1
                            • girishG girish

                              Since this is an internal VM, please also check that outbound DNS port 53 (udp/tcp) is allowed in the firewall

                              M Offline
                              M Offline
                              mikewen8888
                              wrote on last edited by
                              #16

                              @girish i tried this

                              noob@cloud:~$ sudo ss -ltn
                              State                  Recv-Q                  Send-Q                                   Local Address:Port                                    Peer Address:Port                 Process
                              LISTEN                 0                       70                                           127.0.0.1:33060                                        0.0.0.0:*
                              LISTEN                 0                       151                                          127.0.0.1:3306                                         0.0.0.0:*
                              LISTEN                 0                       4096                                           0.0.0.0:111                                          0.0.0.0:*
                              LISTEN                 0                       256                                          127.0.0.1:53                                           0.0.0.0:*
                              LISTEN                 0                       128                                            0.0.0.0:22                                           0.0.0.0:*
                              LISTEN                 0                       128                                          127.0.0.1:6010                                         0.0.0.0:*
                              LISTEN                 0                       128                                          127.0.0.1:6011                                         0.0.0.0:*
                              LISTEN                 0                       4096                                              [::]:111                                             [::]:*
                              LISTEN                 0                       256                                              [::1]:53                                              [::]:*
                              LISTEN                 0                       128                                               [::]:22                                              [::]:*
                              LISTEN                 0                       128                                              [::1]:6010                                            [::]:*
                              LISTEN                 0                       128                                              [::1]:6011                                            [::]:*
                              noob@cloud:~$
                              
                              

                              is that means that outbound 53 is opened?

                              M 1 Reply Last reply
                              0
                              • M mikewen8888

                                @girish i tried this

                                noob@cloud:~$ sudo ss -ltn
                                State                  Recv-Q                  Send-Q                                   Local Address:Port                                    Peer Address:Port                 Process
                                LISTEN                 0                       70                                           127.0.0.1:33060                                        0.0.0.0:*
                                LISTEN                 0                       151                                          127.0.0.1:3306                                         0.0.0.0:*
                                LISTEN                 0                       4096                                           0.0.0.0:111                                          0.0.0.0:*
                                LISTEN                 0                       256                                          127.0.0.1:53                                           0.0.0.0:*
                                LISTEN                 0                       128                                            0.0.0.0:22                                           0.0.0.0:*
                                LISTEN                 0                       128                                          127.0.0.1:6010                                         0.0.0.0:*
                                LISTEN                 0                       128                                          127.0.0.1:6011                                         0.0.0.0:*
                                LISTEN                 0                       4096                                              [::]:111                                             [::]:*
                                LISTEN                 0                       256                                              [::1]:53                                              [::]:*
                                LISTEN                 0                       128                                               [::]:22                                              [::]:*
                                LISTEN                 0                       128                                              [::1]:6010                                            [::]:*
                                LISTEN                 0                       128                                              [::1]:6011                                            [::]:*
                                noob@cloud:~$
                                
                                

                                is that means that outbound 53 is opened?

                                M Offline
                                M Offline
                                mikewen8888
                                wrote on last edited by
                                #17

                                @girish and @nebulon I managed to continue setup process after curl error (edit /etc/resolv.conf) and put nameserver my ISP provider DNS server address and move further into installation, but continue to have problem:

                                noob@cloud:~$ sudo ./cloudron-setup
                                
                                ##############################################
                                         Cloudron Setup (latest)
                                ##############################################
                                
                                 Follow setup logs in a second terminal with:
                                 $ tail -f /var/log/cloudron-setup.log
                                
                                 Join us at https://forum.cloudron.io for any questions.
                                
                                => Updating apt and installing script dependencies
                                => Checking version
                                => Downloading version 7.1.3 ...
                                => Installing base dependencies and downloading docker images (this takes some time) ...Init script failed. See /var/log/cloudron-setup.log for details
                                noob@cloud:~$ sudo nano /etc/resolv.conf
                                noob@cloud:~$ sudo ./cloudron-setup
                                
                                ##############################################
                                         Cloudron Setup (latest)
                                ##############################################
                                
                                 Follow setup logs in a second terminal with:
                                 $ tail -f /var/log/cloudron-setup.log
                                
                                 Join us at https://forum.cloudron.io for any questions.
                                
                                => Updating apt and installing script dependencies
                                => Checking version
                                => Downloading version 7.1.3 ...
                                => Installing base dependencies and downloading docker images (this takes some time) ...Init script failed. See /var/log/cloudron-setup.log for details
                                
                                

                                and this was the log:

                                Status: Downloaded newer image for cloudron/redis@sha256:30a5550c41c3be3a01dbf457497ba2f3c05f3121c595a17ef1aacbef931b6114
                                docker.io/cloudron/redis:3.2.1@sha256:30a5550c41c3be3a01dbf457497ba2f3c05f3121c595a17ef1aacbef931b6114
                                3.2.1: Pulling from cloudron/redis
                                Digest: sha256:30a5550c41c3be3a01dbf457497ba2f3c05f3121c595a17ef1aacbef931b6114
                                Status: Downloaded newer image for cloudron/redis:3.2.1
                                docker.io/cloudron/redis:3.2.1
                                docker.io/cloudron/mail@sha256:b8b93f007105080d4812a05648e6bc5e15c95c63f511c829cbc14a163d9ea029: Pulling from cloudron/mail
                                7b1a6ab2e44d: Already exists
                                d31a421b39ea: Already exists
                                c76a020f512e: Already exists
                                9b5e5618526c: Already exists
                                ed7c6b8f03d8: Already exists
                                c8c17ce1ab75: Already exists
                                efee782790c4: Already exists
                                808ed6fa660f: Already exists
                                1fa83f475aee: Already exists
                                18d03f295db8: Already exists
                                9cab82ff68f4: Already exists
                                4bcaeaf4f2f6: Already exists
                                5b9cc15aeb11: Already exists
                                4f8c28ca9c77: Pulling fs layer
                                2c132374d0c4: Pulling fs layer
                                7966fbdf5523: Pulling fs layer
                                e7279799347e: Pulling fs layer
                                7b9f10f5a3c6: Pulling fs layer
                                1c8de110044a: Pulling fs layer
                                3fc5bea24466: Pulling fs layer
                                80d8285bbdab: Pulling fs layer
                                0894df8c0d1f: Pulling fs layer
                                27a6541de7d0: Pulling fs layer
                                488082c15c3b: Pulling fs layer
                                2469ac626830: Pulling fs layer
                                3ff575c068a0: Pulling fs layer
                                d57d78c56c55: Pulling fs layer
                                da22a21498d3: Pulling fs layer
                                a66e38f3fe62: Pulling fs layer
                                0def8839514c: Pulling fs layer
                                0259ac685b11: Pulling fs layer
                                7f2daa1ea009: Pulling fs layer
                                d8c80dd67eaf: Pulling fs layer
                                e7279799347e: Waiting
                                7b9f10f5a3c6: Waiting
                                1c8de110044a: Waiting
                                3fc5bea24466: Waiting
                                80d8285bbdab: Waiting
                                0894df8c0d1f: Waiting
                                27a6541de7d0: Waiting
                                488082c15c3b: Waiting
                                2469ac626830: Waiting
                                3ff575c068a0: Waiting
                                d57d78c56c55: Waiting
                                da22a21498d3: Waiting
                                a66e38f3fe62: Waiting
                                0def8839514c: Waiting
                                0259ac685b11: Waiting
                                7f2daa1ea009: Waiting
                                d8c80dd67eaf: Waiting
                                error pulling image configuration: error parsing HTTP 409 response body: invalid character 'e' looking for beginning of value: "error code: 1001"
                                
                                

                                after this error, I can not resume nor try to run cloudron-setup script again:

                                noob@cloud:~$ sudo ./cloudron-setup
                                Error: Some packages like nginx/docker/nodejs are already installed. Cloudron requires specific versions of these packages and will install them as part of it's installation. Please start with a fresh Ubuntu install and run this script again.
                                noob@cloud:~$
                                
                                

                                can you please analyze what went wrong this time?

                                2 nights ago your guy did connect with ssh to the server, but he aborted the installation process due to slow internet connection of the server

                                nebulonN 1 Reply Last reply
                                0
                                • M mikewen8888

                                  @girish and @nebulon I managed to continue setup process after curl error (edit /etc/resolv.conf) and put nameserver my ISP provider DNS server address and move further into installation, but continue to have problem:

                                  noob@cloud:~$ sudo ./cloudron-setup
                                  
                                  ##############################################
                                           Cloudron Setup (latest)
                                  ##############################################
                                  
                                   Follow setup logs in a second terminal with:
                                   $ tail -f /var/log/cloudron-setup.log
                                  
                                   Join us at https://forum.cloudron.io for any questions.
                                  
                                  => Updating apt and installing script dependencies
                                  => Checking version
                                  => Downloading version 7.1.3 ...
                                  => Installing base dependencies and downloading docker images (this takes some time) ...Init script failed. See /var/log/cloudron-setup.log for details
                                  noob@cloud:~$ sudo nano /etc/resolv.conf
                                  noob@cloud:~$ sudo ./cloudron-setup
                                  
                                  ##############################################
                                           Cloudron Setup (latest)
                                  ##############################################
                                  
                                   Follow setup logs in a second terminal with:
                                   $ tail -f /var/log/cloudron-setup.log
                                  
                                   Join us at https://forum.cloudron.io for any questions.
                                  
                                  => Updating apt and installing script dependencies
                                  => Checking version
                                  => Downloading version 7.1.3 ...
                                  => Installing base dependencies and downloading docker images (this takes some time) ...Init script failed. See /var/log/cloudron-setup.log for details
                                  
                                  

                                  and this was the log:

                                  Status: Downloaded newer image for cloudron/redis@sha256:30a5550c41c3be3a01dbf457497ba2f3c05f3121c595a17ef1aacbef931b6114
                                  docker.io/cloudron/redis:3.2.1@sha256:30a5550c41c3be3a01dbf457497ba2f3c05f3121c595a17ef1aacbef931b6114
                                  3.2.1: Pulling from cloudron/redis
                                  Digest: sha256:30a5550c41c3be3a01dbf457497ba2f3c05f3121c595a17ef1aacbef931b6114
                                  Status: Downloaded newer image for cloudron/redis:3.2.1
                                  docker.io/cloudron/redis:3.2.1
                                  docker.io/cloudron/mail@sha256:b8b93f007105080d4812a05648e6bc5e15c95c63f511c829cbc14a163d9ea029: Pulling from cloudron/mail
                                  7b1a6ab2e44d: Already exists
                                  d31a421b39ea: Already exists
                                  c76a020f512e: Already exists
                                  9b5e5618526c: Already exists
                                  ed7c6b8f03d8: Already exists
                                  c8c17ce1ab75: Already exists
                                  efee782790c4: Already exists
                                  808ed6fa660f: Already exists
                                  1fa83f475aee: Already exists
                                  18d03f295db8: Already exists
                                  9cab82ff68f4: Already exists
                                  4bcaeaf4f2f6: Already exists
                                  5b9cc15aeb11: Already exists
                                  4f8c28ca9c77: Pulling fs layer
                                  2c132374d0c4: Pulling fs layer
                                  7966fbdf5523: Pulling fs layer
                                  e7279799347e: Pulling fs layer
                                  7b9f10f5a3c6: Pulling fs layer
                                  1c8de110044a: Pulling fs layer
                                  3fc5bea24466: Pulling fs layer
                                  80d8285bbdab: Pulling fs layer
                                  0894df8c0d1f: Pulling fs layer
                                  27a6541de7d0: Pulling fs layer
                                  488082c15c3b: Pulling fs layer
                                  2469ac626830: Pulling fs layer
                                  3ff575c068a0: Pulling fs layer
                                  d57d78c56c55: Pulling fs layer
                                  da22a21498d3: Pulling fs layer
                                  a66e38f3fe62: Pulling fs layer
                                  0def8839514c: Pulling fs layer
                                  0259ac685b11: Pulling fs layer
                                  7f2daa1ea009: Pulling fs layer
                                  d8c80dd67eaf: Pulling fs layer
                                  e7279799347e: Waiting
                                  7b9f10f5a3c6: Waiting
                                  1c8de110044a: Waiting
                                  3fc5bea24466: Waiting
                                  80d8285bbdab: Waiting
                                  0894df8c0d1f: Waiting
                                  27a6541de7d0: Waiting
                                  488082c15c3b: Waiting
                                  2469ac626830: Waiting
                                  3ff575c068a0: Waiting
                                  d57d78c56c55: Waiting
                                  da22a21498d3: Waiting
                                  a66e38f3fe62: Waiting
                                  0def8839514c: Waiting
                                  0259ac685b11: Waiting
                                  7f2daa1ea009: Waiting
                                  d8c80dd67eaf: Waiting
                                  error pulling image configuration: error parsing HTTP 409 response body: invalid character 'e' looking for beginning of value: "error code: 1001"
                                  
                                  

                                  after this error, I can not resume nor try to run cloudron-setup script again:

                                  noob@cloud:~$ sudo ./cloudron-setup
                                  Error: Some packages like nginx/docker/nodejs are already installed. Cloudron requires specific versions of these packages and will install them as part of it's installation. Please start with a fresh Ubuntu install and run this script again.
                                  noob@cloud:~$
                                  
                                  

                                  can you please analyze what went wrong this time?

                                  2 nights ago your guy did connect with ssh to the server, but he aborted the installation process due to slow internet connection of the server

                                  nebulonN Offline
                                  nebulonN Offline
                                  nebulon
                                  Staff
                                  wrote on last edited by
                                  #18

                                  @mikewen8888 can you try to run the following command and see if that succeeds?

                                  docker pull cloudron/mail@sha256:b8b93f007105080d4812a05648e6bc5e15c95c63f511c829cbc14a163d9ea029
                                  

                                  If so, it might have been a temporary docker hub issue. Also check if there is enough disk space available. Then reset the server back to the pristine Ubuntu image and retry the cloudron-setup

                                  M 1 Reply Last reply
                                  0
                                  • nebulonN nebulon

                                    @mikewen8888 can you try to run the following command and see if that succeeds?

                                    docker pull cloudron/mail@sha256:b8b93f007105080d4812a05648e6bc5e15c95c63f511c829cbc14a163d9ea029
                                    

                                    If so, it might have been a temporary docker hub issue. Also check if there is enough disk space available. Then reset the server back to the pristine Ubuntu image and retry the cloudron-setup

                                    M Offline
                                    M Offline
                                    mikewen8888
                                    wrote on last edited by
                                    #19

                                    @nebulon i re-create the VM

                                    install new ubuntu sever
                                    run cloudron-setup script
                                    encounter curl error
                                    edit resolv.conf
                                    re-run cloudron-setup
                                    this time, docker went through with no problem
                                    finished installing base dependencies and downloading docker images
                                    installing version 7.1.3

                                    and encounter new problem:

                                    # we need unbound to work as this is required for installer.sh to do any DNS requests
                                    echo -e "server:\n\tinterface: 127.0.0.1\n\tdo-ip6: no" > /etc/unbound/unbound.conf.d/cloudron-network.conf
                                    systemctl restart unbound
                                    cat: /home/yellowtent/box/VERSION: No such file or directory
                                    2022-03-04T14:58:59 ==> installer: Updating from  to 7.1.3
                                    2022-03-04T14:58:59 ==> installer: updating docker
                                    /usr/sbin/mount.nfs
                                    /usr/bin/sshfs
                                    2022-03-04T14:58:59 ==> installer: updating node
                                    rebuilt dependencies successfully
                                    2022-03-04T14:59:27 ==> installer: downloading new addon images
                                    2022-03-04T14:59:27 ==> installer:      Pulling docker images: cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea cloudron/turn:1.4.0@sha256:45817f1631992391d585f171498d257487d872480fd5646723a2b956cc4ef15d cloudron/mysql:3.2.1@sha256:75cef64ba4917ba9ec68bc0c9d9ba3a9eeae00a70173cd6d81cc6118038737d9 cloudron/postgresql:4.3.0@sha256:9f0cfe83310a6f67885c21804c01e73c8d256606217f44dcefb3e05a5402b2c9 cloudron/mongodb:4.2.0@sha256:c8ebdbe2663b26fcd58b1e6b97906b62565adbe4a06256ba0f86114f78b37e6b cloudron/redis:3.2.1@sha256:30a5550c41c3be3a01dbf457497ba2f3c05f3121c595a17ef1aacbef931b6114 cloudron/mail:3.6.1@sha256:b8b93f007105080d4812a05648e6bc5e15c95c63f511c829cbc14a163d9ea029 cloudron/graphite:3.1.0@sha256:30ec3a01964a1e01396acf265183997c3e17fb07eac1a82b979292cc7719ff4b cloudron/sftp:3.6.0@sha256:9c686b10c1a3ba344a743f399d08b4da5426e111f455114980f0ae0229c1ab23
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T14:59:42 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T15:00:02 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T15:00:22 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T15:00:42 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T15:01:02 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": context deadline exceeded
                                    2022-03-04T15:01:22 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T15:01:42 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T15:02:02 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T15:02:22 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T15:02:42 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T15:03:02 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": context deadline exceeded
                                    2022-03-04T15:03:22 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T15:03:43 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T15:04:03 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T15:04:23 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T15:04:43 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T15:05:03 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                    2022-03-04T15:05:23 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                    Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                    
                                    

                                    its still keep running with that kind of error

                                    please advice what to do

                                    M 1 Reply Last reply
                                    0
                                    • M mikewen8888

                                      @nebulon i re-create the VM

                                      install new ubuntu sever
                                      run cloudron-setup script
                                      encounter curl error
                                      edit resolv.conf
                                      re-run cloudron-setup
                                      this time, docker went through with no problem
                                      finished installing base dependencies and downloading docker images
                                      installing version 7.1.3

                                      and encounter new problem:

                                      # we need unbound to work as this is required for installer.sh to do any DNS requests
                                      echo -e "server:\n\tinterface: 127.0.0.1\n\tdo-ip6: no" > /etc/unbound/unbound.conf.d/cloudron-network.conf
                                      systemctl restart unbound
                                      cat: /home/yellowtent/box/VERSION: No such file or directory
                                      2022-03-04T14:58:59 ==> installer: Updating from  to 7.1.3
                                      2022-03-04T14:58:59 ==> installer: updating docker
                                      /usr/sbin/mount.nfs
                                      /usr/bin/sshfs
                                      2022-03-04T14:58:59 ==> installer: updating node
                                      rebuilt dependencies successfully
                                      2022-03-04T14:59:27 ==> installer: downloading new addon images
                                      2022-03-04T14:59:27 ==> installer:      Pulling docker images: cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea cloudron/turn:1.4.0@sha256:45817f1631992391d585f171498d257487d872480fd5646723a2b956cc4ef15d cloudron/mysql:3.2.1@sha256:75cef64ba4917ba9ec68bc0c9d9ba3a9eeae00a70173cd6d81cc6118038737d9 cloudron/postgresql:4.3.0@sha256:9f0cfe83310a6f67885c21804c01e73c8d256606217f44dcefb3e05a5402b2c9 cloudron/mongodb:4.2.0@sha256:c8ebdbe2663b26fcd58b1e6b97906b62565adbe4a06256ba0f86114f78b37e6b cloudron/redis:3.2.1@sha256:30a5550c41c3be3a01dbf457497ba2f3c05f3121c595a17ef1aacbef931b6114 cloudron/mail:3.6.1@sha256:b8b93f007105080d4812a05648e6bc5e15c95c63f511c829cbc14a163d9ea029 cloudron/graphite:3.1.0@sha256:30ec3a01964a1e01396acf265183997c3e17fb07eac1a82b979292cc7719ff4b cloudron/sftp:3.6.0@sha256:9c686b10c1a3ba344a743f399d08b4da5426e111f455114980f0ae0229c1ab23
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T14:59:42 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T15:00:02 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T15:00:22 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T15:00:42 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T15:01:02 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": context deadline exceeded
                                      2022-03-04T15:01:22 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T15:01:42 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T15:02:02 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T15:02:22 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T15:02:42 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T15:03:02 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": context deadline exceeded
                                      2022-03-04T15:03:22 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T15:03:43 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T15:04:03 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T15:04:23 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T15:04:43 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T15:05:03 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                      2022-03-04T15:05:23 ==> installer: Could not pull cloudron/base:3.2.0@sha256:ba1d566164a67c266782545ea9809dc611c4152e27686fd14060332dd88263ea
                                      Error response from daemon: Get "https://registry-1.docker.io/v2/": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
                                      
                                      

                                      its still keep running with that kind of error

                                      please advice what to do

                                      M Offline
                                      M Offline
                                      mikewen8888
                                      wrote on last edited by
                                      #20

                                      @nebulon very strange, resolv.conf change again

                                      so while the log still showing that error response from daemon
                                      i edit (again) resolv.conf and put my ISP DNS server address

                                      now it is success, finished the cloudron installation

                                      so the step was:

                                      install new ubuntu sever
                                      run cloudron-setup script
                                      encounter curl error
                                      edit resolv.conf
                                      re-run cloudron-setup
                                      this time, docker went through with no problem
                                      finished installing base dependencies and downloading docker images
                                      installing version 7.1.3
                                      encounter error response from daemon
                                      edit resolv.conf (again)
                                      error gone, continue with docker pull
                                      finished installation

                                      noob@cloud:~$ sudo ./cloudron-setup
                                      
                                      ##############################################
                                               Cloudron Setup (latest)
                                      ##############################################
                                      
                                       Follow setup logs in a second terminal with:
                                       $ tail -f /var/log/cloudron-setup.log
                                      
                                       Join us at https://forum.cloudron.io for any questions.
                                      
                                      => Updating apt and installing script dependencies
                                      => Checking version
                                      => Downloading version 7.1.3 ...
                                      => Installing base dependencies and downloading docker images (this takes some time) ...
                                      => Installing version 7.1.3 (this takes some time) ...
                                      => Waiting for cloudron to be ready (this takes some time) ....
                                      
                                      After reboot, visit https://<IP> and accept the self-signed certificate to finish setup.
                                      
                                      The server has to be rebooted to apply all the settings. Reboot now ? [Y/n]
                                      
                                      
                                      
                                      [INFO] Processed migration 20210517194116-backups-provider-mountpoint
                                      [INFO] Processed migration 20210528205138-notifications-drop-userId
                                      [INFO] Processed migration 20210625061443-volumes-change-noop-to-mountpoint
                                      [INFO] Processed migration 20210707154724-users-migrate-avatar
                                      [INFO] Processed migration 20210729191138-domains-update-wellKnown-matrix-client
                                      [INFO] Processed migration 20210809203855-appAddonConfigs-alter-value
                                      [INFO] Processed migration 20210820172800-users-alter-loginLocationsJson
                                      [INFO] Processed migration 20210921022843-apps-add-operatorsJson
                                      [INFO] Processed migration 20210927211658-apps-add-crontab
                                      [INFO] Processed migration 20211001095256-users-add-inviteToken
                                      [INFO] Processed migration 20211001160903-apps-add-inbox
                                      [INFO] Processed migration 20211006200150-domains-ensure-fallbackCertificate
                                      [INFO] Processed migration 20211008171126-mailboxes-add-enablePop3
                                      [INFO] Processed migration 20211012020255-mail-add-dkimKeyJson
                                      [INFO] Processed migration 20211117070204-blobs-delete-dhparams
                                      [INFO] Processed migration 20211117201805-eventlog-rename-source-to-sourceJson
                                      [INFO] Processed migration 20220107015249-settings-sysinfo-ip-to-ipv4
                                      [INFO] Processed migration 20220113223425-settings-rename-directory-config-to-profile-config
                                      [INFO] Processed migration 20220115070646-subdomains-add-environmentVariable
                                      [INFO] Processed migration 20220202011148-blobs-migrate-token-secret
                                      [INFO] Processed migration 20220207214956-rename-subdomains-to-locations
                                      [INFO] Processed migration 20220219220751-mail-ensure-dkimKey
                                      [INFO] Done
                                      2022-03-04T15:22:03 ==> start: Changing ownership
                                      2022-03-04T15:22:03 ==> start: Starting Cloudron
                                      2022-03-04T15:22:05 ==> start: Almost done
                                      
                                      

                                      any idea what's went wrong, it was always DNS resolver change to localhost

                                      M 1 Reply Last reply
                                      0
                                      • M mikewen8888

                                        @nebulon very strange, resolv.conf change again

                                        so while the log still showing that error response from daemon
                                        i edit (again) resolv.conf and put my ISP DNS server address

                                        now it is success, finished the cloudron installation

                                        so the step was:

                                        install new ubuntu sever
                                        run cloudron-setup script
                                        encounter curl error
                                        edit resolv.conf
                                        re-run cloudron-setup
                                        this time, docker went through with no problem
                                        finished installing base dependencies and downloading docker images
                                        installing version 7.1.3
                                        encounter error response from daemon
                                        edit resolv.conf (again)
                                        error gone, continue with docker pull
                                        finished installation

                                        noob@cloud:~$ sudo ./cloudron-setup
                                        
                                        ##############################################
                                                 Cloudron Setup (latest)
                                        ##############################################
                                        
                                         Follow setup logs in a second terminal with:
                                         $ tail -f /var/log/cloudron-setup.log
                                        
                                         Join us at https://forum.cloudron.io for any questions.
                                        
                                        => Updating apt and installing script dependencies
                                        => Checking version
                                        => Downloading version 7.1.3 ...
                                        => Installing base dependencies and downloading docker images (this takes some time) ...
                                        => Installing version 7.1.3 (this takes some time) ...
                                        => Waiting for cloudron to be ready (this takes some time) ....
                                        
                                        After reboot, visit https://<IP> and accept the self-signed certificate to finish setup.
                                        
                                        The server has to be rebooted to apply all the settings. Reboot now ? [Y/n]
                                        
                                        
                                        
                                        [INFO] Processed migration 20210517194116-backups-provider-mountpoint
                                        [INFO] Processed migration 20210528205138-notifications-drop-userId
                                        [INFO] Processed migration 20210625061443-volumes-change-noop-to-mountpoint
                                        [INFO] Processed migration 20210707154724-users-migrate-avatar
                                        [INFO] Processed migration 20210729191138-domains-update-wellKnown-matrix-client
                                        [INFO] Processed migration 20210809203855-appAddonConfigs-alter-value
                                        [INFO] Processed migration 20210820172800-users-alter-loginLocationsJson
                                        [INFO] Processed migration 20210921022843-apps-add-operatorsJson
                                        [INFO] Processed migration 20210927211658-apps-add-crontab
                                        [INFO] Processed migration 20211001095256-users-add-inviteToken
                                        [INFO] Processed migration 20211001160903-apps-add-inbox
                                        [INFO] Processed migration 20211006200150-domains-ensure-fallbackCertificate
                                        [INFO] Processed migration 20211008171126-mailboxes-add-enablePop3
                                        [INFO] Processed migration 20211012020255-mail-add-dkimKeyJson
                                        [INFO] Processed migration 20211117070204-blobs-delete-dhparams
                                        [INFO] Processed migration 20211117201805-eventlog-rename-source-to-sourceJson
                                        [INFO] Processed migration 20220107015249-settings-sysinfo-ip-to-ipv4
                                        [INFO] Processed migration 20220113223425-settings-rename-directory-config-to-profile-config
                                        [INFO] Processed migration 20220115070646-subdomains-add-environmentVariable
                                        [INFO] Processed migration 20220202011148-blobs-migrate-token-secret
                                        [INFO] Processed migration 20220207214956-rename-subdomains-to-locations
                                        [INFO] Processed migration 20220219220751-mail-ensure-dkimKey
                                        [INFO] Done
                                        2022-03-04T15:22:03 ==> start: Changing ownership
                                        2022-03-04T15:22:03 ==> start: Starting Cloudron
                                        2022-03-04T15:22:05 ==> start: Almost done
                                        
                                        

                                        any idea what's went wrong, it was always DNS resolver change to localhost

                                        M Offline
                                        M Offline
                                        mikewen8888
                                        wrote on last edited by mikewen8888
                                        #21

                                        @nebulon do i need to change resolv.conf back to local host, or keep my ISP DNS server address for cloudron to work?

                                        nebulonN 1 Reply Last reply
                                        0
                                        • M mikewen8888

                                          @nebulon do i need to change resolv.conf back to local host, or keep my ISP DNS server address for cloudron to work?

                                          nebulonN Offline
                                          nebulonN Offline
                                          nebulon
                                          Staff
                                          wrote on last edited by
                                          #22

                                          @mikewen8888 Cloudron will set the DNS resolver to localhost as it requires unbound to run there. Given that you seem to hit a lot of rather random errors, which I don't believe many other users have ever hit, I wonder how your server setup is done. When I debugged your home server it also had strange DNS issues now this one as well running apparently in another network. Are you using any special Ubuntu flavor or have some non-standard routing setup for those servers?

                                          M 1 Reply Last reply
                                          0
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