Unable to update

[Gary.Host]

@girish I have been having a similar issue this past two months. For some reason when I go to update my cloudron, it never updates to the current. So the auto renew certs never auto renewed and I am unable to update my cloudron instance using Settings update.

Any work around to force update?

[Gary.Host]

@Gary-Host Also I am running ubuntu 18.04.3 for this instance. Could this be the issue?

[girish]

@Gary-Host I think if the update is failing, it's most likely some apt related issue (and not cert cert related). Do you see any logs in /home/yellowtent/platformdata/logs/updater ? You will see files here named cloudron-updater-<timestamp>.log. Can you also check if apt update works ? You can also try if apt upgrade libxml2 works. Usually, these things get "stuck" with some package configuration issue that have to be resolved by hand.

[girish]

@Gary-Host Do you happen to have a large network blocklist ? I found that in @robi's Cloudron server, a large blocklist was essentially preventing the firewall from starting cleanly.

It seems this is a known issue in the kernel - https://github.com/firewalld/firewalld/issues/738 , for example.

[Gary.Host]

@girish I will try this later tonight. Thanks Girish.

[robi]

@girish I have another cloudron on 20.04 which updated fine with the same blocklist without issue.

[Gary.Host]

@girish I see logs. Looks like the last date was november 2021. and the most recent ends in a .log.1

[girish]

@Gary-Host ah ok, then something is failing much before it gets to the update. Can you please check /home/yellowtent/platformdata/logs/box.log and start an update. It will print out the task information and task log file. Can you please check that log file?

(If this is getting too complicated, you can write to us at support@cloudron.io and we can take a look).

[Gary.Host]

@girish I sent you an email. Im not to sure what I should be looking for within the log files. I do see some failures but im unable to extract and email the log file.

[girish]

@Gary-Host Thanks. So to be clearer here about the update logs.

• First, tail the log file /home/yellowtent/platformdata/logs/box.log
• Now, start the update in the UI
• You will see something like this in the logs:

2022-03-17T05:30:00.012Z box:tasks startTask - starting task 3970 with options {}. logs at /home/yellowtent/platformdata/logs/tasks/3970.log
2022-03-17T05:30:00.012Z box:shell startTask spawn: /usr/bin/sudo -S -E /home/yellowtent/box/src/scripts/starttask.sh 3970 /home/yellowtent/platformdata/logs/tasks/3970.log 0 400

• Now, you can check the log file as listed above at /home/yellowtent/platformdata/logs/tasks/3970.log

That should give us info on why it's not updating.