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Cloudron Forum

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  1. Cloudron Forum
  2. Support
  3. Bug: Subscription paid but subscription canceled

Bug: Subscription paid but subscription canceled

Scheduled Pinned Locked Moved Solved Support
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  • ? Offline
    ? Offline
    A Former User
    wrote on last edited by
    #1

    Hi,

    I renewed my subscription for one year but it appears to be terminated.
    Can you fix this issue? I can't install a third app.

    I use the same email for this forum and my subscription.

    Thank you.

    girishG 1 Reply Last reply
    0
    • ? A Former User

      Hi,

      I renewed my subscription for one year but it appears to be terminated.
      Can you fix this issue? I can't install a third app.

      I use the same email for this forum and my subscription.

      Thank you.

      girishG Offline
      girishG Offline
      girish
      Staff
      wrote on last edited by
      #2

      @Shyrka973 On our side, everything looks OK. Do you happen to use another email for your Cloudron, maybe?

      If you send us a mail to support@cloudron.io, this will be easier to resolve. Can you also send us your Cloudron ID? This is listed in the Settings page of your Cloudron dashboard.

      1 Reply Last reply
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      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        Also, do a hard refresh of the Cloudron dashboard, just to double check it's not showing obsolete subscription status.

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        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #4

          Whoops, apologies. It seems you already wrote to support@cloudron.io and the issue is already resolved.

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          • girishG girish marked this topic as a question on
          • girishG girish has marked this topic as solved on

          Hello! It looks like you're interested in this conversation, but you don't have an account yet.

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