Bug: Subscription paid but subscription canceled
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Hi,
I renewed my subscription for one year but it appears to be terminated.
Can you fix this issue? I can't install a third app.I use the same email for this forum and my subscription.
Thank you.
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Hi,
I renewed my subscription for one year but it appears to be terminated.
Can you fix this issue? I can't install a third app.I use the same email for this forum and my subscription.
Thank you.
@Shyrka973 On our side, everything looks OK. Do you happen to use another email for your Cloudron, maybe?
If you send us a mail to support@cloudron.io, this will be easier to resolve. Can you also send us your Cloudron ID? This is listed in the Settings page of your Cloudron dashboard.
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Also, do a hard refresh of the Cloudron dashboard, just to double check it's not showing obsolete subscription status.
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Whoops, apologies. It seems you already wrote to support@cloudron.io and the issue is already resolved.
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G girish marked this topic as a question on
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G girish has marked this topic as solved on
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