Bug: Subscription paid but subscription canceled

[A Former User]

Hi,

I renewed my subscription for one year but it appears to be terminated.
Can you fix this issue? I can't install a third app.

I use the same email for this forum and my subscription.

Thank you.

[girish]

@Shyrka973 On our side, everything looks OK. Do you happen to use another email for your Cloudron, maybe?

If you send us a mail to support@cloudron.io, this will be easier to resolve. Can you also send us your Cloudron ID? This is listed in the Settings page of your Cloudron dashboard.

[girish]

Also, do a hard refresh of the Cloudron dashboard, just to double check it's not showing obsolete subscription status.

[girish]

Whoops, apologies. It seems you already wrote to support@cloudron.io and the issue is already resolved.