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  2. Umami
  3. Umami 2.2.0 tracker XHR request works only on every second app restart

Umami 2.2.0 tracker XHR request works only on every second app restart

Scheduled Pinned Locked Moved Umami
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  • jdaviescoatesJ jdaviescoates

    I recently updated (funnily enough also on 13 May). I don't really use it much so only just went to look and lo and behold, zero data has been captured since 13 May (I also note that contrary to the warnings, the old data seems to still be there).

    I've just restarted the app to see if like others on this thread that somehow magically makes the data collection work again... didn't seem to.

    robiR Offline
    robiR Offline
    robi
    wrote on last edited by
    #19

    @jdaviescoates validate your tracker script still works and is being called correctly, or simply reinstall it with the new version with copy/pasta.

    Conscious tech

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    1
    • d19dotcaD d19dotca referenced this topic on
    • S Offline
      S Offline
      stefano
      wrote on last edited by
      #20

      This issue persists and can't understand why it's happening.
      Every time a reboot is required I need to remember to manually restart Umami, or it stops working.

      So weird that it happens every other reboot/restart.

      girishG 1 Reply Last reply
      2
      • d19dotcaD Offline
        d19dotcaD Offline
        d19dotca
        wrote on last edited by
        #21

        I agree, this is a bizarre issue and unfortunately I can't yet figure out where the issue is coming from.

        --
        Dustin Dauncey
        www.d19.ca

        1 Reply Last reply
        1
        • S stefano

          This issue persists and can't understand why it's happening.
          Every time a reboot is required I need to remember to manually restart Umami, or it stops working.

          So weird that it happens every other reboot/restart.

          girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #22

          @stefano Is yours with a fresh install or migrated from Umami 1 ?

          1 Reply Last reply
          0
          • S Offline
            S Offline
            stefano
            wrote on last edited by stefano
            #23

            Fresh install. I installed Umami for the first time on May 13th.

            The installed versions are:

            App Title and Version: Umami 2.2.0
            Package Version: is.umami.cloudronapp@3.1.0
            
            girishG 1 Reply Last reply
            0
            • S stefano

              Fresh install. I installed Umami for the first time on May 13th.

              The installed versions are:

              App Title and Version: Umami 2.2.0
              Package Version: is.umami.cloudronapp@3.1.0
              
              girishG Offline
              girishG Offline
              girish
              Staff
              wrote on last edited by
              #24

              @stefano I missed your initial post about your setup. Do you see the same behavior with different browsers and ad block extensions disabled? I will try to reproduce this again in the meantime.

              d19dotcaD 1 Reply Last reply
              0
              • S Offline
                S Offline
                stefano
                wrote on last edited by
                #25

                Ok, no worries 🙂

                Yes, it doesn't depend on the browser. I tried with Chrome, Edge, Firefox and Brave (even with shields off), without any ad-blocking extension enabled.

                1 Reply Last reply
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                • girishG girish

                  @stefano I missed your initial post about your setup. Do you see the same behavior with different browsers and ad block extensions disabled? I will try to reproduce this again in the meantime.

                  d19dotcaD Offline
                  d19dotcaD Offline
                  d19dotca
                  wrote on last edited by
                  #26

                  @girish just wanted to ask about an update on this one.

                  --
                  Dustin Dauncey
                  www.d19.ca

                  girishG 1 Reply Last reply
                  1
                  • d19dotcaD d19dotca

                    @girish just wanted to ask about an update on this one.

                    girishG Offline
                    girishG Offline
                    girish
                    Staff
                    wrote on last edited by
                    #27

                    @d19dotca will try this again...

                    1 Reply Last reply
                    1
                    • girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #28

                      Out of curiosity, is anyone else seeing this behavior?

                      1 Reply Last reply
                      0
                      • M Offline
                        M Offline
                        Meuschke
                        wrote on last edited by Meuschke
                        #29

                        @girish It seems that this behavior happens for me too.
                        This seems to be browser independent. Restarting the Umami application then helps.

                        1 Reply Last reply
                        3
                        • girishG Offline
                          girishG Offline
                          girish
                          Staff
                          wrote on last edited by
                          #30

                          I tried to reproduce this but I am not able to. Here's what I did:

                          • Install umami
                          • Add domain in umami.
                          • Install surfer
                          • Put tracking code from umami into a sample index.html
                          • I refresh index.html 10 times. I see 10 in umami

                          Is there something special I need to do?

                          1 Reply Last reply
                          0
                          • S Offline
                            S Offline
                            stefano
                            wrote on last edited by stefano
                            #31

                            Try restarting either Umami or rebooting the server, after that Umami should stop working (you will see an error in the browser's console when loading the site).
                            Then after restarting/rebooting again, it will work again.

                            Basically it stops working every other reboot, so when a reboot is needed I need to reboot twice to get Umami to work.

                            Not sure if it matters, but in my case the website I am tracking is on a different server than Umami.

                            1 Reply Last reply
                            3
                            • girishG Offline
                              girishG Offline
                              girish
                              Staff
                              wrote on last edited by
                              #32

                              @stefano thanks! I can reproduce it.

                              1 Reply Last reply
                              3
                              • girishG Offline
                                girishG Offline
                                girish
                                Staff
                                wrote on last edited by girish
                                #33

                                Alright, https://github.com/umami-software/umami/issues/2093 . The issue is that the geolocation db is being removed when we build the app on restart. I tried to debug a lot but couldn't figure out.

                                robiR 1 Reply Last reply
                                3
                                • d19dotcaD Offline
                                  d19dotcaD Offline
                                  d19dotca
                                  wrote on last edited by
                                  #34

                                  Thanks for looking into this! I’m glad it’s not just me and others have seen this too. I know you said you couldn’t reproduce it a while back so assumed maybe it was an issue on my end, glad to know it’s something more with Umami and the build part. 🙂 Thanks for sticking with it, @girish. And thanks to everyone else here commenting with their “me too” as well. 🙂

                                  --
                                  Dustin Dauncey
                                  www.d19.ca

                                  1 Reply Last reply
                                  1
                                  • girishG girish

                                    Alright, https://github.com/umami-software/umami/issues/2093 . The issue is that the geolocation db is being removed when we build the app on restart. I tried to debug a lot but couldn't figure out.

                                    robiR Offline
                                    robiR Offline
                                    robi
                                    wrote on last edited by
                                    #35

                                    @girish would it help to move the location of the geo db?

                                    Conscious tech

                                    girishG 1 Reply Last reply
                                    0
                                    • robiR robi

                                      @girish would it help to move the location of the geo db?

                                      girishG Offline
                                      girishG Offline
                                      girish
                                      Staff
                                      wrote on last edited by
                                      #36

                                      @robi the location is hardcoded in the code. I still don't understand why or who remove the geo database. It is just building the app....

                                      robiR 1 Reply Last reply
                                      0
                                      • girishG girish

                                        @robi the location is hardcoded in the code. I still don't understand why or who remove the geo database. It is just building the app....

                                        robiR Offline
                                        robiR Offline
                                        robi
                                        wrote on last edited by
                                        #37

                                        @girish perhaps an inadvertent cleanup of *

                                        Conscious tech

                                        1 Reply Last reply
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                                        • girishG Offline
                                          girishG Offline
                                          girish
                                          Staff
                                          wrote on last edited by
                                          #38

                                          @d19dotca @Meuschke this should be finally fixed in the latest update.

                                          1 Reply Last reply
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