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Cloudron Forum

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  1. Cloudron Forum
  2. Support
  3. Reset admin password

Reset admin password

Scheduled Pinned Locked Moved Solved Support
password reset
13 Posts 3 Posters 2.3k Views 3 Watching
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  • nebulonN Offline
    nebulonN Offline
    nebulon
    Staff
    wrote on last edited by
    #4

    That is curious. Do you have disk space left on that device?

    You can also create that file in the format of:

    {
     "username":"password"
    }
    
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    • A Offline
      A Offline
      Alain
      wrote on last edited by
      #5

      Thank you very much for your help.

      Yes, i have enough disk space on device.

      I have allready created this file manualy, but it seems that's not taken into consideration... i named it "cloudron_ghost.json" . Is it ok ? Owner is root, is it ok too ?

      Here is command and its return :
      /home/yellowtent/platformdata# cloudron-support --owner-login
      Login at https://my.app.xxxxxxx.com as admin.xxxx / TlYd1jEhIW49 . This password may only be used once

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      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #6

        Do you see any errors in /home/yellowtent/platformdata/logs/box.log when trying to log in?
        Given that this seems quite basic, maybe something else if off. If you want us to take a direct look, enable remote SSH support (maybe you have to put the key manually from https://docs.cloudron.io/support/#ssh-keys also in your case) and send us a mail with your dashboard domain/ip (if behind a cdn) to support@cloudron.io

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        • A Offline
          A Offline
          Alain
          wrote on last edited by
          #7

          here is tracelog when i try to connect
          Box GET /api/v1/profile 401 Unauthorized No such token 3.182 ms - 60
          2023-08-09T16:27:46.257Z box:oidc save: model Interaction to /home/yellowtent/platformdata/oidc/Interaction.json.

          this log is when i go on url. But when i enter login and password, there is no log in add

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          • nebulonN Offline
            nebulonN Offline
            nebulon
            Staff
            wrote on last edited by
            #8

            Do you see any error or request in the browser console even to the login? Does your browser block anything maybe?

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            • A Offline
              A Offline
              Alain
              wrote on last edited by
              #9

              No, i tried with another browser, and so, with another desktop. it's the same result.

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              • nebulonN Offline
                nebulonN Offline
                nebulon
                Staff
                wrote on last edited by
                #10

                Then i am afraid, we have to take a direct look at your instance via SSH to get this sorted I feel. If you want you can enable that as mentioned in my previous message.

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                • A Offline
                  A Offline
                  Alain
                  wrote on last edited by
                  #11

                  Ok, i asked validation at my ceo 😉

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                  • A Offline
                    A Offline
                    Alain
                    wrote on last edited by
                    #12

                    It's ok now ! Thank you very much for your help.

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                    • girishG Offline
                      girishG Offline
                      girish
                      Staff
                      wrote on last edited by
                      #13

                      This had to do with french translation being buggy in 7.5.0

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