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  3. Unable to uninstall Nextcloud "Network error tearing down postgresql"

Unable to uninstall Nextcloud "Network error tearing down postgresql"

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  • S Offline
    S Offline
    ssischafer
    wrote on last edited by girish
    #1

    Hello,

    It's been severals days since I try to uninstall Nextcloud from my apps. It's is impossible, everytime I try, the app is still here and I can't finish the process.
    I have the following error :

    Error : Addons Error - Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000

    As I saw in some topics in this forum, I remove all the files with ssh from /yellowcontent/appsdata/6020f14xxxxxxx....xxxx which contained my docker install.

    Even with a reboot, I still have the same error and the app is still here. I can remove it at all.

    Does anyone have any ideas ?

    Thanks a lot

    PS : Here is some logs

    Dec 24 14:57:24box:services teardownAddons: Tearing down addon postgresql with options {}
Dec 24 14:57:24box:apptask run: app error for state pending_uninstall: BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000 at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9) at async uninstall (/home/yellowtent/box/src/apptask.js:704:5) { reason: 'Addons Error', details: {} }
Dec 24 14:57:24box:tasks setCompleted - 356: {"result":null,"error":{"stack":"BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000\n at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9)\n at async uninstall (/home/yellowtent/box/src/apptask.js:704:5)","name":"BoxError","reason":"Addons Error","details":{},"message":"Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000"}}
Dec 24 14:57:24box:tasks update 356: {"percent":100,"result":null,"error":{"stack":"BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000\n at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9)\n at async uninstall (/home/yellowtent/box/src/apptask.js:704:5)","name":"BoxError","reason":"Addons Error","details":{},"message":"Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000"}}
Dec 24 14:57:24box:taskworker Task took 0.959 seconds
Dec 24 14:58:13box:taskworker Starting task 357. Logs are at /home/yellowtent/platformdata/logs/6020f14c-1eca-4fe6-bcc9-b2627c0c8737/apptask.log
Dec 24 14:58:13box:apptask run: startTask installationState: pending_uninstall runState: running
Dec 24 14:58:13box:tasks update 357: {"percent":20,"message":"Deleting container"}
Dec 24 14:58:13box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
Dec 24 14:58:13box:apptask deleteContainer: deleting app containers (app, scheduler)
Dec 24 14:58:13box:shell removeLogrotateConfig spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurelogrotate.sh remove 6020f14c-1eca-4fe6-bcc9-b2627c0c8737
Dec 24 14:58:13box:tasks update 357: {"percent":30,"message":"Teardown addons"}
Dec 24 14:58:13box:services teardownAddons: Tearing down ["postgresql","sendmail","ldap","redis","localstorage","scheduler","turn"]
Dec 24 14:58:13box:services teardownAddons: Tearing down addon postgresql with options {}
Dec 24 14:58:13box:apptask run: app error for state pending_uninstall: BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000 at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9) at async uninstall (/home/yellowtent/box/src/apptask.js:704:5) { reason: 'Addons Error', details: {} }
Dec 24 14:58:13box:tasks setCompleted - 357: {"result":null,"error":{"stack":"BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000\n at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9)\n at async uninstall (/home/yellowtent/box/src/apptask.js:704:5)","name":"BoxError","reason":"Addons Error","details":{},"message":"Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000"}}
Dec 24 14:58:13box:tasks update 357: {"percent":100,"result":null,"error":{"stack":"BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000\n at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9)\n at async uninstall (/home/yellowtent/box/src/apptask.js:704:5)","name":"BoxError","reason":"Addons Error","details":{},"message":"Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000"}}
Dec 24 14:58:13box:taskworker Task took 0.266 seconds
Dec 24 15:11:52box:taskworker Starting task 358. Logs are at /home/yellowtent/platformdata/logs/6020f14c-1eca-4fe6-bcc9-b2627c0c8737/apptask.log
Dec 24 15:11:52box:apptask run: startTask installationState: pending_uninstall runState: running
Dec 24 15:11:52box:tasks update 358: {"percent":20,"message":"Deleting container"}
Dec 24 15:11:52box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
Dec 24 15:11:53box:apptask deleteContainer: deleting app containers (app, scheduler)
Dec 24 15:11:53box:shell removeLogrotateConfig spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurelogrotate.sh remove 6020f14c-1eca-4fe6-bcc9-b2627c0c8737
Dec 24 15:11:53box:tasks update 358: {"percent":30,"message":"Teardown addons"}
Dec 24 15:11:53box:services teardownAddons: Tearing down ["postgresql","sendmail","ldap","redis","localstorage","scheduler","turn"]
Dec 24 15:11:53box:services teardownAddons: Tearing down addon postgresql with options {}
Dec 24 15:11:53box:apptask run: app error for state pending_uninstall: BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000 at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9) at async uninstall (/home/yellowtent/box/src/apptask.js:704:5) { reason: 'Addons Error', details: {} }
Dec 24 15:11:53box:tasks setCompleted - 358: {"result":null,"error":{"stack":"BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000\n at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9)\n at async uninstall (/home/yellowtent/box/src/apptask.js:704:5)","name":"BoxError","reason":"Addons Error","details":{},"message":"Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000"}}
Dec 24 15:11:53box:tasks update 358: {"percent":100,"result":null,"error":{"stack":"BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000\n at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9)\n at async uninstall (/home/yellowtent/box/src/apptask.js:704:5)","name":"BoxError","reason":"Addons Error","details":{},"message":"Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000"}}
Dec 24 15:11:53box:taskworker Task took 0.906 seconds
Jan 01 08:36:38box:taskworker Starting task 417. Logs are at /home/yellowtent/platformdata/logs/6020f14c-1eca-4fe6-bcc9-b2627c0c8737/apptask.log
Jan 01 08:36:38box:apptask run: startTask installationState: pending_uninstall runState: running
Jan 01 08:36:38box:tasks update 417: {"percent":20,"message":"Deleting container"}
Jan 01 08:36:38box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
Jan 01 08:36:39box:apptask deleteContainer: deleting app containers (app, scheduler)
Jan 01 08:36:39box:shell removeLogrotateConfig spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurelogrotate.sh remove 6020f14c-1eca-4fe6-bcc9-b2627c0c8737
Jan 01 08:36:39box:tasks update 417: {"percent":30,"message":"Teardown addons"}
Jan 01 08:36:39box:services teardownAddons: Tearing down ["postgresql","sendmail","ldap","redis","localstorage","scheduler","turn"]
Jan 01 08:36:39box:services teardownAddons: Tearing down addon postgresql with options {}
Jan 01 08:36:39box:apptask run: app error for state pending_uninstall: BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000 at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9) at async uninstall (/home/yellowtent/box/src/apptask.js:704:5) { reason: 'Addons Error', details: {} }
Jan 01 08:36:39box:tasks setCompleted - 417: {"result":null,"error":{"stack":"BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000\n at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9)\n at async uninstall (/home/yellowtent/box/src/apptask.js:704:5)","name":"BoxError","reason":"Addons Error","details":{},"message":"Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000"}}
Jan 01 08:36:39box:tasks update 417: {"percent":100,"result":null,"error":{"stack":"BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000\n at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9)\n at async uninstall (/home/yellowtent/box/src/apptask.js:704:5)","name":"BoxError","reason":"Addons Error","details":{},"message":"Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000"}}
Jan 01 08:36:39box:taskworker Task took 0.704 seconds
Jan 01 08:42:27box:taskworker Starting task 418. Logs are at /home/yellowtent/platformdata/logs/6020f14c-1eca-4fe6-bcc9-b2627c0c8737/apptask.log
Jan 01 08:42:27box:apptask run: startTask installationState: pending_uninstall runState: running
Jan 01 08:42:27box:tasks update 418: {"percent":20,"message":"Deleting container"}
Jan 01 08:42:27box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
Jan 01 08:42:27box:apptask deleteContainer: deleting app containers (app, scheduler)
Jan 01 08:42:27box:shell removeLogrotateConfig spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurelogrotate.sh remove 6020f14c-1eca-4fe6-bcc9-b2627c0c8737
Jan 01 08:42:28box:tasks update 418: {"percent":30,"message":"Teardown addons"}
Jan 01 08:42:28box:services teardownAddons: Tearing down ["postgresql","sendmail","ldap","redis","localstorage","scheduler","turn"]
Jan 01 08:42:28box:services teardownAddons: Tearing down addon postgresql with options {}
Jan 01 08:42:28box:apptask run: app error for state pending_uninstall: BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000 at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9) at async uninstall (/home/yellowtent/box/src/apptask.js:704:5) { reason: 'Addons Error', details: {} }
Jan 01 08:42:28box:tasks setCompleted - 418: {"result":null,"error":{"stack":"BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000\n at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9)\n at async uninstall (/home/yellowtent/box/src/apptask.js:704:5)","name":"BoxError","reason":"Addons Error","details":{},"message":"Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000"}}
Jan 01 08:42:28box:tasks update 418: {"percent":100,"result":null,"error":{"stack":"BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000\n at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9)\n at async uninstall (/home/yellowtent/box/src/apptask.js:704:5)","name":"BoxError","reason":"Addons Error","details":{},"message":"Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000"}}
Jan 01 08:42:28box:taskworker Task took 0.92 seconds
Jan 01 08:54:45[GET] /healthcheck
Jan 01 08:55:41Starting supervisor
Jan 01 08:55:422024-01-01 07:55:42,354 CRIT Supervisor is running as root. Privileges were not dropped because no user is specified in the config file. If you intend to run as root, you can set user=root in the config file to avoid this message.
Jan 01 08:55:422024-01-01 07:55:42,355 INFO Included extra file "/etc/supervisor/conf.d/redis-service.conf" during parsing
Jan 01 08:55:422024-01-01 07:55:42,356 INFO Included extra file "/etc/supervisor/conf.d/redis.conf" during parsing
Jan 01 08:55:422024-01-01 07:55:42,373 CRIT Server 'inet_http_server' running without any HTTP authentication checking
Jan 01 08:55:422024-01-01 07:55:42,373 INFO RPC interface 'supervisor' initialized
Jan 01 08:55:422024-01-01 07:55:42,374 CRIT Server 'unix_http_server' running without any HTTP authentication checking
Jan 01 08:55:422024-01-01 07:55:42,374 INFO RPC interface 'supervisor' initialized
Jan 01 08:55:422024-01-01 07:55:42,374 INFO supervisord started with pid 1
Jan 01 08:55:4312:C 01 Jan 2024 07:55:43.429 # WARNING Memory overcommit must be enabled! Without it, a background save or replication may fail under low memory condition. Being disabled, it can also cause failures without low memory condition, see https://github.com/jemalloc/jemalloc/issues/1328. To fix this issue add 'vm.overcommit_memory = 1' to /etc/sysctl.conf and then reboot or run the command 'sysctl vm.overcommit_memory=1' for this to take effect.
Jan 01 08:55:4312:C 01 Jan 2024 07:55:43.430 * Configuration loaded
Jan 01 08:55:4312:C 01 Jan 2024 07:55:43.430 * Redis version=7.2.1, bits=64, commit=00000000, modified=0, pid=12, just started
Jan 01 08:55:4312:C 01 Jan 2024 07:55:43.430 * oO0OoO0OoO0Oo Redis is starting oO0OoO0OoO0Oo
Jan 01 08:55:4312:M 01 Jan 2024 07:55:43.430 * monotonic clock: POSIX clock_gettime
Jan 01 08:55:4312:M 01 Jan 2024 07:55:43.435 # Failed to write PID file: Permission denied
Jan 01 08:55:4312:M 01 Jan 2024 07:55:43.435 * Running mode=standalone, port=6379.
Jan 01 08:55:4312:M 01 Jan 2024 07:55:43.437 * Server initialized
Jan 01 08:55:4312:M 01 Jan 2024 07:55:43.441 * Loading RDB produced by version 7.2.1
Jan 01 08:55:4312:M 01 Jan 2024 07:55:43.441 * RDB age 39 seconds
Jan 01 08:55:4312:M 01 Jan 2024 07:55:43.441 * RDB memory usage when created 3.35 Mb
Jan 01 08:55:4312:M 01 Jan 2024 07:55:43.463 * Done loading RDB, keys loaded: 2068, keys expired: 0.
Jan 01 08:55:4312:M 01 Jan 2024 07:55:43.464 * DB loaded from disk: 0.027 seconds
Jan 01 08:55:4312:M 01 Jan 2024 07:55:43.464 * Ready to accept connections tcp
Jan 01 08:55:432024-01-01 07:55:43,376 INFO spawned: 'redis' with pid 12
Jan 01 08:55:432024-01-01 07:55:43,378 INFO spawned: 'redis-service' with pid 13
Jan 01 08:55:442024-01-01 07:55:44,465 INFO success: redis entered RUNNING state, process has stayed up for > than 1 seconds (startsecs)
Jan 01 08:55:442024-01-01 07:55:44,466 INFO success: redis-service entered RUNNING state, process has stayed up for > than 1 seconds (startsecs)
Jan 01 08:55:44Redis service endpoint listening on http://:::3000
Jan 01 08:56:00box:taskworker Starting task 419. Logs are at /home/yellowtent/platformdata/logs/6020f14c-1eca-4fe6-bcc9-b2627c0c8737/apptask.log
Jan 01 08:56:00box:apptask run: startTask installationState: pending_uninstall runState: running
Jan 01 08:56:00box:tasks update 419: {"percent":20,"message":"Deleting container"}
Jan 01 08:56:00box:shell reload spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/restartservice.sh nginx
Jan 01 08:56:00box:apptask deleteContainer: deleting app containers (app, scheduler)
Jan 01 08:56:00box:shell removeLogrotateConfig spawn: /usr/bin/sudo -S /home/yellowtent/box/src/scripts/configurelogrotate.sh remove 6020f14c-1eca-4fe6-bcc9-b2627c0c8737
Jan 01 08:56:01box:tasks update 419: {"percent":30,"message":"Teardown addons"}
Jan 01 08:56:01box:services teardownAddons: Tearing down ["postgresql","sendmail","ldap","redis","localstorage","scheduler","turn"]
Jan 01 08:56:01box:services teardownAddons: Tearing down addon postgresql with options {}
Jan 01 08:56:01box:apptask run: app error for state pending_uninstall: BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000 at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29) at process.processTicksAndRejections (node:internal/process/task_queues:95:5) at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9) at async uninstall (/home/yellowtent/box/src/apptask.js:704:5) { reason: 'Addons Error', details: {} }
Jan 01 08:56:01box:tasks setCompleted - 419: {"result":null,"error":{"stack":"BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000\n at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9)\n at async uninstall (/home/yellowtent/box/src/apptask.js:704:5)","name":"BoxError","reason":"Addons Error","details":{},"message":"Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000"}}
Jan 01 08:56:01box:tasks update 419: {"percent":100,"result":null,"error":{"stack":"BoxError: Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000\n at Object.teardownPostgreSql [as teardown] (/home/yellowtent/box/src/services.js:1451:29)\n at process.processTicksAndRejections (node:internal/process/task_queues:95:5)\n at async Object.teardownAddons (/home/yellowtent/box/src/services.js:621:9)\n at async uninstall (/home/yellowtent/box/src/apptask.js:704:5)","name":"BoxError","reason":"Addons Error","details":{},"message":"Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000"}}
Jan 01 08:56:01box:taskworker Task took 0.197 seconds
Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000
Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000
Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000
Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000
Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000
Network error tearing down postgresql: connect ECONNREFUSED 172.18.30.2:3000
    1 Reply Last reply
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    • S Offline
      S Offline
      ssischafer
      wrote on last edited by
      #2

      To add additional informations, here is a screen of what I see on the app administration :

      image.png

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      0
      • girishG Offline
        girishG Offline
        girish
        Staff
        wrote on last edited by
        #3

        @ssischafer this seems like postgresql might be down. Can you please check Services -> PostgreSQL ? Is it green ? Otherwise, restart or give it more memory and see if it starts up.

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        • girishG girish marked this topic as a question on
        • S Offline
          S Offline
          ssischafer
          wrote on last edited by
          #4

          @girish thank you, I tried it several times and it didn't worked. I tried it a last time and it worked.
          I don't know why but thank you 🙂

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          • girishG girish has marked this topic as solved on
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