Quick question: How long are the sessions?

[luckow]

I have several Freescout installations. My feeling is: after 3 hours of inactivity my session is terminated by the software. I have heard of other instances where there is no session timeout. Am I missing something? Is there a configuration for this topic?
I use Freescout with the LDAP module.

[luckow]

haha. Shame on me. I never saw that there was a checkbox

[imc67]

I added FS as a WebApp on my iPhone, once logged in and for more than a year already still logged in. Maybe your browser is deleting cookies?

[nebulon]

I also checked our instance, which basically never automatically logs out and couldn't find any custom settings for this in the configs.

[girish]

My browser and mobile do not log me out as well.

[luckow]

Can you check which cookies are stored? I have two on my instances:

• laravel_session
• XSRF-TOKEN

Interesting part in the laravel_session cookie is:

• Last Accessed:"Fri, 12 Jan 2024 14:22:44 GMT"
• Expires / Max-Age:"Fri, 12 Jan 2024 16:22:54 GMT"

Instead of what felt like three hours, the session will probably end after two hours.

[luckow]

haha. Shame on me. I never saw that there was a checkbox