cloudron.io login (Similar to other users)

[Matt]

Similar to what other users are stating, (Ex: https://forum.cloudron.io/topic/11072/cloudron-io-login-issues) I, too, am stuck in a login loop and unable to visit the app store. Please advise/ assist! Thank you!

[nebulon]

can you explain a bit more where you see a loop or login failure? Are the any errors shown anywhere or in the browser console?

[Matt]

This is identical to what several other users (posts in this forum) are also seeing - I replied within another, as well, while awaiting my "newcomer" ability to post - https://forum.cloudron.io/topic/11136/unable-to-access-application-portal/2

Although already logged in to cloudron on the only domain listed on my account, when attempting to access the "App Store" to initially install an app, I am given an additional login screen. (Screenshot attached, here). When correct credentials are entered to login (again) to Cloudron.io the screenshot error is presented. It's a neverending loop. I've tried logging out fully, and back in again, to no avail.

[Matt]

I do recognize the individualities of each post I have linked, above, but have to believe this is a similar error that is causing the problem for each of us. My suggestion of similarity is only to help us all.

[girish]

@Matt can you check if unbound is working under Services ? If not , can you restart that and try again?

Also, can you double check if you are able to use the same username and password to login directly at https://cloudron.io ?

[Matt]

Uncertain how to answer your unbound question, so I'll show you an additional screenshot. (It's green, but no memory usage showing)

Logging in directly to cloudron.io is not successful.

[jdaviescoates]

@Matt said in cloudron.io login (Similar to other users):

Logging in directly to cloudron.io is not successful.

Have you actually created an account on there?

It sounds to me like you might be trying to login using your my.cloudrondashboarddomain.coop credentials - that won't work. You need to register on cloudron.io and login with those credentials.

[Matt]

@jdaviescoates I had the same thought as a myriad of new accounts and logins were created, just yesterday. So I, just a moment ago, attempted to create an account again directly via cloudron.io - Expected to see an error to some similar response of "there is already an account under this email address" but I received no such error and it would appear that my prior account creation didn't stick??? Is that possible? (Only yesterday, 02/19/24, approx 13:30 EST, US) I'll look for the (second?) verification email to come through and re-attempt to access the app store at that time.

[Matt]

@jdaviescoates Have now verified email and am still unable to login to the "App Store" via my domain with the same password error showing, as my first screenshot indicates. I did log in/ out and tried to give it a few minutes before re-attempt. Any more suggestions?

[girish]

@Matt the verification is actually not required to login.

So, just to clarify, you have an account in cloudron.io and are able to login directly into cloudron.io but not in the cloudron's dashboard. Is that correct?

[Matt]

@girish Just tried again, to confirm. That is correct.

[girish]

@Matt one last check, can you see /home/yellowtent/platformdata/logs/box.log ? There should be some error.

[Matt]

@girish To clarify, are you asking that I place that immediately following my.domain.com/ ??? Or where should that be placed? Please clarify?

If it's to follow my dashboard url, as pictured, then that doesn't load. The only other thing I see is the "Event Log" in the right drop-down panel of the Dashboard.

[girish]

@Matt ah sorry. That is a log file in your server. You have to ssh and look into that file.

[Matt]

If there is an error in the log, what are we looking for and what is the potential solution?

[nebulon]

Ok so now that you verified that you have an cloudron.io (appstore) account, and you are logged into your Cloudron dashboard (my.domain.com) with your local account. The next step is to use that cloudron.io (appstore) account in the appstore view in your Cloudron dashboard. So just to double check, this is not working and it reports wrong credentials?

[Matt]

@nebulon said in cloudron.io login (Similar to other users):

... The next step is to use that cloudron.io (appstore) account in the appstore view in your Cloudron dashboard. So just to double check, this is not working and it reports wrong credentials?

That is correct. Attempting to login to the App Store via my cloudron dashboard is reporting a wrong password, identical to the first screenshot in this forum thread.

[nebulon]

This then can only mean that the credentials are in fact wrong, or (probably more likely now) your Cloudron has issues reaching the cloudron.io appstore server. That is clearly up, so maybe its a DNS resolving issue on your server.

Can you run this via SSH on your server:

curl -v https://api.cloudron.io/api/v1/apps

This should list all available apps as JSON

[girish]

Not sure if this got solved but if it didn't please write to support@cloudron.io .