Unable to restore nextcloud

[stlpedro]

Dashboard: https://my.cr1.dc7.io/

I'm recovering from complete DC failure. I Installed the nextcloud app and did a backup import, which was ok. But when it restarted, it goes into a loop with the following...

It is basically stuck and not able to move ahead or get access to the root for the install.

Feb 22 19:19:21activity files_sharing settings
Feb 22 19:19:21admin_audit files_trashbin sharebymail
Feb 22 19:19:21bruteforcesettings files_versions support
Feb 22 19:19:21circles firstrunwizard survey_client
Feb 22 19:19:21cloud_federation_api logreader suspicious_login
Feb 22 19:19:21comments lookup_server_connector systemtags
Feb 22 19:19:21contactsinteraction nextcloud_announcements text
Feb 22 19:19:21dashboard notifications theming
Feb 22 19:19:21dav oauth2 twofactor_backupcodes
Feb 22 19:19:21encryption password_policy twofactor_totp
Feb 22 19:19:21federatedfilesharing photos updatenotification
Feb 22 19:19:21federation privacy user_ldap
Feb 22 19:19:21files provisioning_api user_status
Feb 22 19:19:21files_external recommendations viewer
Feb 22 19:19:21files_pdfviewer related_resources weather_status
Feb 22 19:19:21files_reminders serverinfo workflowengine
Feb 22 19:19:21activity files_sharing sharebymail
Feb 22 19:19:21admin_audit files_trashbin spreed
Feb 22 19:19:21bruteforcesettings files_versions support
Feb 22 19:19:21circles firstrunwizard survey_client
Feb 22 19:19:21cloud_federation_api logreader suspicious_login
Feb 22 19:19:21comments lookup_server_connector systemtags
Feb 22 19:19:21contactsinteraction nextcloud_announcements text
Feb 22 19:19:21dashboard notifications theming
Feb 22 19:19:21dav oauth2 twofactor_backupcodes
Feb 22 19:19:21encryption password_policy twofactor_totp
Feb 22 19:19:21federatedfilesharing photos updatenotification
Feb 22 19:19:21federation privacy user_ldap
Feb 22 19:19:21files provisioning_api user_status
Feb 22 19:19:21files_external recommendations viewer
Feb 22 19:19:21files_pdfviewer related_resources weather_status
Feb 22 19:19:21files_reminders serverinfo workflowengine
Feb 22 19:19:21files_rightclick settings
Feb 22 19:19:21==> Copying htaccess
Feb 22 19:19:21==> update config
Feb 22 19:19:22==> run migration
Feb 22 19:19:22Nextcloud or one of the apps require upgrade - only a limited number of commands are available
Feb 22 19:19:22You may use your browser or the occ upgrade command to do the upgrade
Feb 22 19:19:22Setting log level to debug
Feb 22 19:19:22Exception: Updates between multiple major versions and downgrades are unsupported.
Feb 22 19:19:22Update failed
Feb 22 19:19:22Maintenance mode is kept active
Feb 22 19:19:22Resetting log level
Feb 22 19:19:37=> Healtheck error: Error: Timeout of 7000ms exceeded
Feb 22 19:19:47=> Healtheck error: Error: Timeout of 7000ms exceeded
Feb 22 19:19:57=> Healtheck error: Error: Timeout of 7000ms exceeded
Feb 22 19:20:07=> Healtheck error: Error: Timeout of 7000ms exceeded

[robi]

@stlpedro said in Unable to restore nextcloud:

Feb 22 19:19:22Exception: Updates between multiple major versions and downgrades are unsupported.
Feb 22 19:19:22Update failed

This seems to be the relevant bit from the logs.

You may need to install an older version then restore.

You can do that by specifying the older version from the URL bar as you're viewing the nextcloud app to install in the App store.

[nebulon]

As @robi said, make sure the nextcloud app insteance version matches the backup you are restoring to. https://git.cloudron.io/cloudron/nextcloud-app/-/blob/master/CHANGELOG.md?ref_type=heads might help to find the correct package version, if you only know the wanted Nextcloud version.

[stlpedro]

Thank you. That worked!