Invoice ninja server 500 internal error

[nebulon]

Just tried to reproduce this, but our company instance renders PDFs just fine. Not sure if this makes any difference, but do you use the flutter or the react version of the webui?

[humptydumpty]

@nebulon I'm not sure as I can't seem to find the icon for it anymore in the web ui.

screenshot for reference

[humptydumpty]

@nebulon I checked the IN app in the Cloudron demo and in the env file you have it as:

NINJA_ENVIRONMENT=selfhost
PDF_GENERATOR=snappdf

However, PDF's are not being generated in the demo.

On my instance it was (before I messed around with it today):

NINJA_ENVIRONMENT=selfhost
PHANTOMJS_PDF_GENERATION=false

Now, I have it as:

NINJA_ENVIRONMENT=selfhost

PHANTOMJS_PDF_GENERATION=false
PDF_GENERATOR=hosted_ninja

It's working fine this way. I'm pretty sure I'm going to bite my tongue again. This issue seems to reappear every few updates and I can't remember how we're getting it fixed/patched.

[AartJansen]

@girish these are the logs I see when attempting to view or generate a pdf

Jun 20 08:09:54 172.18.0.1 - - [19/Jun/2024:20:09:54 +0000] "GET /storage/wy7367YjZKJ1MeibNz7hWcqVUuzfvlYV/RE1ZVEX72zOe7y3YneTYcG4Y9oae9HMlDUOZg95d.png HTTP/1.1" 200 9907 "-" "-"
Jun 20 08:09:55 172.18.0.1 - - [19/Jun/2024:20:09:54 +0000] "GET /client/invoice/ZZ0cyw1hzyF4YLY5afg89hOIWKLCrkM5/download?t=1718827794306 HTTP/1.1" 500 1781 "-" "Dart/3.3 (dart:io)"
Jun 20 08:10:00 172.18.0.1 - - [19/Jun/2024:20:10:00 +0000] "GET / HTTP/1.1" 302 2041 "-" "Mozilla (CloudronHealth)"
Jun 20 08:10:00 2024-06-19 20:10:00 Running [queue-size-job] ..................... 12ms DONE <30>1 2024-06-19T20:10:00Z cloudron 484b2dd6-7856-4a2f-a637-cac90510d702 1285 484b2dd6-7856-4a2f-a637-cac90510d702 - 2024-06-19 20:10:00 Running [task-scheduler-job] .................. 2ms DONE <30>1 2024-06-19T20:10:00Z cloudron 484b2dd6-7856-4a2f-a637-cac90510d702 1285 484b2dd6-7856-4a2f-a637-cac90510d702 - 2024-06-19 20:10:00 Running [Callback] ............................ 7ms DONE
Jun 20 08:10:00 2024-06-19T20:10:00.000Z
Jun 20 08:10:01 2024-06-19 20:10:01 App\Jobs\Ninja\QueueSize ....................... RUNNING
Jun 20 08:10:01 2024-06-19 20:10:01 App\Jobs\Ninja\QueueSize ................... 3.26ms DONE
Jun 20 08:10:01 2024-06-19 20:10:01 App\Jobs\Ninja\TaskScheduler ................... RUNNING
Jun 20 08:10:01 2024-06-19 20:10:01 App\Jobs\Ninja\TaskScheduler ............... 3.24ms DONE
Jun 20 08:10:10 172.18.0.1 - - [19/Jun/2024:20:10:10 +0000] "GET / HTTP/1.1" 302 2041 "-" "Mozilla (CloudronHealth)"
Jun 20 08:10:20 172.18.0.1 - - [19/Jun/2024:20:10:20 +0000] "GET / HTTP/1.1" 302 2041 "-" "Mozilla (CloudronHealth)"
Jun 20 08:10:30 172.18.0.1 - - [19/Jun/2024:20:10:30 +0000] "GET / HTTP/1.1" 302 2041 "-" "Mozilla (CloudronHealth)"
Jun 20 08:10:40 172.18.0.1 - - [19/Jun/2024:20:10:40 +0000] "GET / HTTP/1.1" 302 2041 "-" "Mozilla (CloudronHealth)"
Jun 20 08:10:50 172.18.0.1 - - [19/Jun/2024:20:10:50 +0000] "GET / HTTP/1.1" 302 2041 "-" "Mozilla (CloudronHealth)"
Jun 20 08:11:00 172.18.0.1 - - [19/Jun/2024:20:11:00 +0000] "GET / HTTP/1.1" 302 2041 "-" "Mozilla (CloudronHealth)"
Jun 20 08:11:00 INFO No scheduled commands are ready to run. <30>1 2024-06-19T20:11:00Z cloudron 484b2dd6-7856-4a2f-a637-cac90510d702 1285 484b2dd6-7856-4a2f-a637-cac90510d702 -
Jun 20 08:11:00 172.18.0.1 - - [19/Jun/2024:20:11:00 +0000] "GET /storage/wy7367YjZKJ1MeibNz7hWcqVUuzfvlYV/RE1ZVEX72zOe7y3YneTYcG4Y9oae9HMlDUOZg95d.png HTTP/1.1" 200 9907 "-" "-"
Jun 20 08:11:01 172.18.0.1 - - [19/Jun/2024:20:10:59 +0000] "GET /client/quote/ZiFMzl5VdAaixCswv6S62SyUYfzRBenm/download?t=1718827860001 HTTP/1.1" 500 1781 "-" "Dart/3.3 (dart:io)"
Jun 20 08:11:10 172.18.0.1 - - [19/Jun/2024:20:11:10 +0000] "GET / HTTP/1.1" 302 2041 "-" "Mozilla (CloudronHealth)"
Jun 20 08:11:20 172.18.0.1 - - [19/Jun/2024:20:11:20 +0000] "GET / HTTP/1.1" 302 2041 "-" "Mozilla (CloudronHealth)"

[AartJansen]

@humptydumpty How do I find the health check ?

[AartJansen]

OK, I added the
PDF_GENERATOR=hosted_ninja
line to the env file, restarted the app and its working again.
Thanks humptydumpty.

[humptydumpty]

@AartJansen No problem. The health check can be found in the bottom left corner by clicking on the i icon.

[girish]

I could reproduce the problem in my test instance. Debugging as to what has changed.

[luckow]

Hmpf. PDF_GENERATOR=hosted_ninja works, but it feels wrong to add a third-party provider to my invoicing app. An app where the creation of PDFs at the end of the month does not work is also a problem.

[girish]

This should be fixed now in the latest package.

[humptydumpty]

@girish Do I need to undo my temp fix that I did above after updating?

[luckow]

@humptydumpty I have removed PDF_GENERATOR=hosted_ninja and can confirm that the PDF creation works.
Thank you Cloudron team.

[humptydumpty]

@luckow Invoices/quotes emails are not being sent to the client when I remove PDF_GENERATOR=hosted_ninja

Create a fake client & invoice and send it to yourself. Is it working?

A tip I received from the upstream dev is to BCC yourself by going to:

IN dashboard > settings > Advanced Settings > Email Settings >BCC Email

[humptydumpty]

@girish email delivery doesn't work for me unless I keep PDF_GENERATOR=hosted_ninja in the env file. PDF generation works fine with or without that line now. Should I report this upstream as a new/separate issue?

[AartJansen]

oh crap neither does mine!
I've sent quite a few reminders today, and new invoices, I take it they are just failing silently and not queued anywhere?

[luckow]

You are right. There is something wrong with sending emails. I tried to send offers to my own e-mail address and checked https://my.example.org/#/emails-eventlog.
The emails are going out, but to a completely different email address.
Investigating (Invoice Ninja 5.10.2)

[luckow]

ok. a few hours later.

• Fresh install of invoice ninja seems to work.
• my updated instance sends email exclusively to the mail address from user 1.
• dashboard Recent Activity shows the problem

sending mails works
Stephan Luckow emailed invoice RG-240481 for ACME inc. to Jane Doe

sending mails does not work anymore
Stephan Luckow emailed quote 0023-0052 for ACME inc. to

to is empty. Maybe there is a default setting in the code, if no "to" is set, it will be sent to the administrator account (or user 1).

I have restored old versions of IN from backups.
Up to v1.13.5, sending mails works. In v1.13.6 I have a problem with logging into my account. Next I will test v1.13.7.

Side quest: In the latest version (in my updated instance) it is impossible to change the mail address of user 1 via the user interface.

[luckow]

In my case, the problem starts with the emails in v1.13.7. Maybe in v1.13.6, but I can't log in in that version.
Next: updating from v1.13.5

[luckow]

@luckow ok. reproducible builds / updates. v1.13.5 -> v1.13.6 (no log-in possible) -> v1.13.7 (mails do not work)
next: migrate broken app into a new installation.

[luckow]

The moment I restore the settings (broken updated instance -> fresh instance), the new instance shows the same behavior. Data is not a problem.