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  3. Restarting - Waiting for a platform to initialize

Restarting - Waiting for a platform to initialize

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  • F Offline
    F Offline
    flaxxain
    wrote on last edited by
    #7

    The recovery mode is also not working, it say App is Busy

    J 1 Reply Last reply
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    • F flaxxain

      The recovery mode is also not working, it say App is Busy

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      J Offline
      joseph
      Staff
      wrote on last edited by
      #8

      @flaxxain if there is another task running, you will see an 'x' to cancel the task i.e right side of the progress bar. You can kill that task by pressing 'x' and then hopefully Reocvery mode work. Do you see such a 'x' button?

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      • F Offline
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        flaxxain
        wrote on last edited by
        #9

        No, I did that way before but it's not working at all.
        When I clicked on the 'x' icon it got me this error in console:

        https://prnt.sc/TrHRCwX0BzyA

        I hope this helps.

        J 1 Reply Last reply
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        • F flaxxain

          No, I did that way before but it's not working at all.
          When I clicked on the 'x' icon it got me this error in console:

          https://prnt.sc/TrHRCwX0BzyA

          I hope this helps.

          J Offline
          J Offline
          joseph
          Staff
          wrote on last edited by
          #10

          @flaxxain thanks for the screenshot! the issue is not with the app, the platform is not starting for some reason. Can you check /home/yellowtent/platformdata/logs/box.log ? You can do systemctl restart box and then the logs will tell you why some addon/service is not starting.

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          • F Offline
            F Offline
            flaxxain
            wrote on last edited by
            #11

            I tried to restart using the command and then I checked the logs:

            https://prnt.sc/pYYHHOLwQA4g

            I got the error:

            2025-01-09T18:09:30.199Z box:services Attempt 1 failed. Will retry: Network error waiting for postgresql: Timeout of 20000ms exceeded

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            • J Offline
              J Offline
              joseph
              Staff
              wrote on last edited by
              #12

              You can check docker logs -f postgresql why it's not starting. But looks like you only use minio and thus don't use postgres. You can just clean out postgres. See https://docs.cloudron.io/services/#corrupt-addon

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              • F Offline
                F Offline
                flaxxain
                wrote on last edited by
                #13

                https://prnt.sc/rD0wkBzyAg38

                https://prnt.sc/9aeFNwUHbsls

                https://prnt.sc/OtOkdtR8JD8Q

                These are logs, nothing to see.. no errors when I ran the command you sent now.

                These are my services currently:
                https://prnt.sc/zWs6KktVUYn-

                What's going on with the system? I'm not at all sure.

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                • F Offline
                  F Offline
                  flaxxain
                  wrote on last edited by
                  #14

                  Ok, I did that, cleaned the postgres and then restart the container as well, but still nothing works.

                  What should I do?

                  J 1 Reply Last reply
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                  • F flaxxain

                    Ok, I did that, cleaned the postgres and then restart the container as well, but still nothing works.

                    What should I do?

                    J Offline
                    J Offline
                    joseph
                    Staff
                    wrote on last edited by
                    #15

                    @flaxxain very close, I think systemctl restart box will then start the platform. Can you try?

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                    • F Offline
                      F Offline
                      flaxxain
                      wrote on last edited by
                      #16

                      Joesph, nothing is working, it seems complete APP is stuck and not even a single process of working.

                      Please can you check this thoroughly and help on this? I did all you told but all in vain.

                      Please help!

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                      • J Offline
                        J Offline
                        joseph
                        Staff
                        wrote on last edited by
                        #17

                        @flaxxain I have reached out from support@

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                        • F Offline
                          F Offline
                          flaxxain
                          wrote on last edited by
                          #18

                          Replied you back. I have already enabled the SSH access in my system.

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                          • J Offline
                            J Offline
                            joseph
                            Staff
                            wrote on last edited by
                            #19

                            @flaxxain not sure why/how, but docker was corrupt. The box code was unable to reach the containers (like postgresql) via http . Solution was to run cloudron-support --recreate-docker which re-creates docker from scratch (without destroying any data).

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