Restarting - Waiting for a platform to initialize

[joseph]

@flaxxain thanks for the screenshot! the issue is not with the app, the platform is not starting for some reason. Can you check /home/yellowtent/platformdata/logs/box.log ? You can do systemctl restart box and then the logs will tell you why some addon/service is not starting.

[flaxxain]

I tried to restart using the command and then I checked the logs:

https://prnt.sc/pYYHHOLwQA4g

I got the error:

2025-01-09T18:09:30.199Z box:services Attempt 1 failed. Will retry: Network error waiting for postgresql: Timeout of 20000ms exceeded

[joseph]

You can check docker logs -f postgresql why it's not starting. But looks like you only use minio and thus don't use postgres. You can just clean out postgres. See https://docs.cloudron.io/services/#corrupt-addon

[flaxxain]

https://prnt.sc/rD0wkBzyAg38

https://prnt.sc/9aeFNwUHbsls

https://prnt.sc/OtOkdtR8JD8Q

These are logs, nothing to see.. no errors when I ran the command you sent now.

These are my services currently:
https://prnt.sc/zWs6KktVUYn-

What's going on with the system? I'm not at all sure.

[flaxxain]

Ok, I did that, cleaned the postgres and then restart the container as well, but still nothing works.

What should I do?

[joseph]

@flaxxain very close, I think systemctl restart box will then start the platform. Can you try?

[flaxxain]

Joesph, nothing is working, it seems complete APP is stuck and not even a single process of working.

Please can you check this thoroughly and help on this? I did all you told but all in vain.

Please help!

[joseph]

@flaxxain I have reached out from support@

[flaxxain]

Replied you back. I have already enabled the SSH access in my system.

[joseph]

@flaxxain not sure why/how, but docker was corrupt. The box code was unable to reach the containers (like postgresql) via http . Solution was to run cloudron-support --recreate-docker which re-creates docker from scratch (without destroying any data).