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  3. Backup failed: Backup endpoint is not active

Backup failed: Backup endpoint is not active

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cifs
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  • B Offline
    B Offline
    ByMynix
    wrote on last edited by girish
    #1

    Hey, I get this error message as soon as the automatic backup starts and the backup cancels. Since I run my Cloudron server as a home server, my assumption is that the "forced disconnection by the provider" interrupts the Internet connection and the backup location (Hetzner Storage Box / CIFS) has to be remounted, see here:

    cecb12ee-a0be-4cd1-9e8d-c162fda95c58-image.png

    I have already tried it, after a remount the backup can be started again normally. My question is this: Is there a way to avoid this error message without having to remount manually every day (before each backup)? Possibly via a cron job or something similar?

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    • jamesJ Offline
      jamesJ Offline
      james
      Staff
      wrote last edited by
      #7

      Closed due to inactivity

      Note for future reads:

      @BrutalBirdie said in Cannot add Hetzner Storage Box via sshfs:

      @potemkin_ai
      Be aware, Hetzner Storage Box via port 23 sshfs has fail2ban.
      After some attempts you get blocked for some time.

      @potemkin_ai can you test if these steps work:
      https://forum.cloudron.io/post/105362
      Test it locally and on your server.

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      0
      • nebulonN Offline
        nebulonN Offline
        nebulon
        Staff
        wrote on last edited by
        #2

        the mountpoints are setup to be managed by systemd. I guess cifs can't deal with disconnects well in that case. Can you maybe add ,x-systemd.automount to the Options= field in the /etc/systemd/system/mnt-cloudronbackup.mount unit and run systemctl daemon-reload and lets see if this improves things, then we can fix this in the next release.

        B 2 Replies Last reply
        0
        • nebulonN nebulon marked this topic as a question on
        • girishG Offline
          girishG Offline
          girish
          Staff
          wrote on last edited by
          #3

          Incidentially, this is also root cause for the issues @opensourced is facing when copying large amounts of data. The CIFS disconnects sporadically and looks like something on Hetzner side. Maybe some keepalive/timeout .

          B 1 Reply Last reply
          0
          • nebulonN nebulon

            the mountpoints are setup to be managed by systemd. I guess cifs can't deal with disconnects well in that case. Can you maybe add ,x-systemd.automount to the Options= field in the /etc/systemd/system/mnt-cloudronbackup.mount unit and run systemctl daemon-reload and lets see if this improves things, then we can fix this in the next release.

            B Offline
            B Offline
            ByMynix
            wrote on last edited by
            #4

            @nebulon Alright. I have now added it once, let's see if it fixes itself with the next backup tomorrow. I will report then

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            • girishG girish

              Incidentially, this is also root cause for the issues @opensourced is facing when copying large amounts of data. The CIFS disconnects sporadically and looks like something on Hetzner side. Maybe some keepalive/timeout .

              B Offline
              B Offline
              ByMynix
              wrote on last edited by
              #5

              @girish Possibly something also on the Hetzner side yes, but so far I have not had any connection problems with the Hetzner Storage Box. It only happens after the forced disconnection at night that the CIFS mount is no longer active. The only thing could be an integrated timeout. Although it would be very strange. The forced disconnection until the IPs are reconnected at night is around 10-20 seconds. Maybe Hetzner Storage Box binds itself to the IP while the mount is active? I don't know enough about it, just a vague guess

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              • nebulonN nebulon

                the mountpoints are setup to be managed by systemd. I guess cifs can't deal with disconnects well in that case. Can you maybe add ,x-systemd.automount to the Options= field in the /etc/systemd/system/mnt-cloudronbackup.mount unit and run systemctl daemon-reload and lets see if this improves things, then we can fix this in the next release.

                B Offline
                B Offline
                ByMynix
                wrote on last edited by
                #6

                @nebulon Unfortunately it didn't work.

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                0
                • jamesJ Offline
                  jamesJ Offline
                  james
                  Staff
                  wrote last edited by
                  #7

                  Closed due to inactivity

                  Note for future reads:

                  @BrutalBirdie said in Cannot add Hetzner Storage Box via sshfs:

                  @potemkin_ai
                  Be aware, Hetzner Storage Box via port 23 sshfs has fail2ban.
                  After some attempts you get blocked for some time.

                  @potemkin_ai can you test if these steps work:
                  https://forum.cloudron.io/post/105362
                  Test it locally and on your server.

                  1 Reply Last reply
                  0
                  • jamesJ james has marked this topic as solved
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